I had two Dell laptops crash HARD within a few days of each other, and they've been in for repair since last month. Both delayed due to lack of parts (one in warranty, the other out of warranty.) I have had repeated problems with Dell using an old address for billing (thank God I fixed it -- MULTIPLE TIMES over the past year -- before systems were shipped back after repair) and their customer service is poor. Their systems have been down when I've tried to inquire about system status, reps can be difficult to understand (always courteous, however), etc. I'm starting to think it is time to do business with another laptop manufacturer. It is time to get rid of a few older systems I have (one of which was expensive and bought new barely three few years ago, suddenly failed catastrophically literally one week before warranty expiration, now they don't have replacement parts for it after I bought extended warranty literally two weeks before end of original warranty). Time to go with a better product and customer service experience.
Do any companies have US-based Customer Support or exceptionally high customer support ratings? Thanks in advance for helpful replies.
Do any companies have US-based Customer Support or exceptionally high customer support ratings? Thanks in advance for helpful replies.