Glad I don't own a Gateway !!!

G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

According to the latest news Gateway is sliding downhill fast. The new
warranty on systems purchased after April 1 2004 will only cover parts
no labor. Laptops will be mail in only no onsite service. They are also
linking tech support to the warranty and if you have, say a 1 year, that
is all the tech support you get for free no more lifetime support. They
are also moving their headquarters again and the stores are all up for
sale or will be closed.

--
Steve




-----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
-----== Over 100,000 Newsgroups - 19 Different Servers! =-----
 
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Archived from groups: alt.sys.pc-clone.dell (More info?)

Steve W. wrote:
> According to the latest news Gateway is sliding downhill fast. The
> new warranty on systems purchased after April 1 2004 will only cover
> parts no labor. Laptops will be mail in only no onsite service. They
> are also linking tech support to the warranty and if you have, say a
> 1 year, that is all the tech support you get for free no more
> lifetime support. They are also moving their headquarters again and
> the stores are all up for sale or will be closed.

Gateway earned everything they are now facing. They started out in the
computer business in the late 1980's making second-rate machines, they
enlarged their business on the dollars of unsuspecting computer newbies
in the mid 1990's, and failed to grasp the concepts of quality control
and quality assurance that other marketers instituted in the late
1990's. The marketed entire new lines of computers that had
fundamental defects that should never have passed the prototype stage.
They are their own worst enemy.

Q
 

user

Splendid
Dec 26, 2003
3,944
0
22,780
Archived from groups: alt.sys.pc-clone.dell (More info?)

Total BS.

Just goes to show that anyone with an internet connection and a keyboard
can't spout boundless drivel. Quite frankly, Gateway was a consistent
innovator that made some mistakes, however, they never made second rate
machines. All OEMs use the same parts anyway, idiot! Get your facts in
order before you insert your foot in your big mouth and make yourself look
like an illiterate putz!

As for Dell, they're starting to make some of the same mistakes; it's known
in business circles as the maturation of a company. It happens to the best
of them.


"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> Steve W. wrote:
> > According to the latest news Gateway is sliding downhill fast. The
> > new warranty on systems purchased after April 1 2004 will only cover
> > parts no labor. Laptops will be mail in only no onsite service. They
> > are also linking tech support to the warranty and if you have, say a
> > 1 year, that is all the tech support you get for free no more
> > lifetime support. They are also moving their headquarters again and
> > the stores are all up for sale or will be closed.
>
> Gateway earned everything they are now facing. They started out in the
> computer business in the late 1980's making second-rate machines, they
> enlarged their business on the dollars of unsuspecting computer newbies
> in the mid 1990's, and failed to grasp the concepts of quality control
> and quality assurance that other marketers instituted in the late
> 1990's. The marketed entire new lines of computers that had
> fundamental defects that should never have passed the prototype stage.
> They are their own worst enemy.
>
> Q
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
>
> Gateway earned everything they are now facing. They started out in the
> computer business in the late 1980's making second-rate machines, they
> enlarged their business on the dollars of unsuspecting computer newbies
> in the mid 1990's, and failed to grasp the concepts of quality control
> and quality assurance that other marketers instituted in the late
> 1990's. The marketed entire new lines of computers that had
> fundamental defects that should never have passed the prototype stage.
> They are their own worst enemy.

But their machines are still more reliable than Dell's.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Really? What statistics can you share to support this bizarre contention?

Tom
"EdH" <mainelites@hotmail.com> wrote in message
news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> >
> > Gateway earned everything they are now facing. They started out in the
> > computer business in the late 1980's making second-rate machines, they
> > enlarged their business on the dollars of unsuspecting computer newbies
> > in the mid 1990's, and failed to grasp the concepts of quality control
> > and quality assurance that other marketers instituted in the late
> > 1990's. The marketed entire new lines of computers that had
> > fundamental defects that should never have passed the prototype stage.
> > They are their own worst enemy.
>
> But their machines are still more reliable than Dell's.
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm sure there's a reason for this thread being in this group. I just
haven't figured it out.

Rocky

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:ZJ-dnW8KnKfzSPHdRVn-tw@comcast.com...
> Really? What statistics can you share to support this bizarre contention?
>
> Tom
> "EdH" <mainelites@hotmail.com> wrote in message
> news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> > "Quaoar" <quaoar@tenthplanet.net> wrote in message
> > news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> > >
> > > Gateway earned everything they are now facing. They started out in
the
> > > computer business in the late 1980's making second-rate machines, they
> > > enlarged their business on the dollars of unsuspecting computer
newbies
> > > in the mid 1990's, and failed to grasp the concepts of quality control
> > > and quality assurance that other marketers instituted in the late
> > > 1990's. The marketed entire new lines of computers that had
> > > fundamental defects that should never have passed the prototype stage.
> > > They are their own worst enemy.
> >
> > But their machines are still more reliable than Dell's.
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"EdH" <mainelites@hotmail.com> wrote in message
news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> >
> > Gateway earned everything they are now facing. They started out in the
> > computer business in the late 1980's making second-rate machines, they
> > enlarged their business on the dollars of unsuspecting computer newbies
> > in the mid 1990's, and failed to grasp the concepts of quality control
> > and quality assurance that other marketers instituted in the late
> > 1990's. The marketed entire new lines of computers that had
> > fundamental defects that should never have passed the prototype stage.
> > They are their own worst enemy.
>
> But their machines are still more reliable than Dell's.
>
>


Stanky troll bait.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

HA HA April Fool, right
"EdH" <mainelites@hotmail.com> wrote in message
news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> >
> > Gateway earned everything they are now facing. They started out in the
> > computer business in the late 1980's making second-rate machines, they
> > enlarged their business on the dollars of unsuspecting computer newbies
> > in the mid 1990's, and failed to grasp the concepts of quality control
> > and quality assurance that other marketers instituted in the late
> > 1990's. The marketed entire new lines of computers that had
> > fundamental defects that should never have passed the prototype stage.
> > They are their own worst enemy.
>
> But their machines are still more reliable than Dell's.
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

EdH wrote:
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
>>
>> Gateway earned everything they are now facing. They started out in
>> the computer business in the late 1980's making second-rate
>> machines, they enlarged their business on the dollars of
>> unsuspecting computer newbies in the mid 1990's, and failed to grasp
>> the concepts of quality control and quality assurance that other
>> marketers instituted in the late 1990's. The marketed entire new
>> lines of computers that had fundamental defects that should never
>> have passed the prototype stage. They are their own worst enemy.
>
> But their machines are still more reliable than Dell's.

Dell never has, to my knowledge, which is not much, had to recall entire
lines of newly-marketed computers. Well, Gateway didn't either, but had
their offices been accessible there would have been mobs breaking down
the doors. Having owned both Dell and Gateway, at work and at home,
Dell is far more reliable than Gateway and Dell's service is so much
better that a comparison is ludicrous. Frankly, I think Gateway just
went to Taiwan and bought quantities of whatever they could get most
cheaply without any in-company QA process. Their laptops are junk.
Their desktops are little better. They earned their difficulties.

Q
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

TB wrote:
> Total BS.
>
> Just goes to show that anyone with an internet connection and a
> keyboard can't spout boundless drivel. Quite frankly, Gateway was a
> consistent innovator that made some mistakes, however, they never
> made second rate machines. All OEMs use the same parts anyway,
> idiot! Get your facts in order before you insert your foot in your
> big mouth and make yourself look like an illiterate putz!
>
> As for Dell, they're starting to make some of the same mistakes; it's
> known in business circles as the maturation of a company. It happens
> to the best of them.
>
>
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
>> Steve W. wrote:
>>> According to the latest news Gateway is sliding downhill fast. The
>>> new warranty on systems purchased after April 1 2004 will only cover
>>> parts no labor. Laptops will be mail in only no onsite service.
>>> They are also linking tech support to the warranty and if you have,
>>> say a 1 year, that is all the tech support you get for free no more
>>> lifetime support. They are also moving their headquarters again and
>>> the stores are all up for sale or will be closed.
>>
>> Gateway earned everything they are now facing. They started out in
>> the computer business in the late 1980's making second-rate
>> machines, they enlarged their business on the dollars of
>> unsuspecting computer newbies in the mid 1990's, and failed to grasp
>> the concepts of quality control and quality assurance that other
>> marketers instituted in the late 1990's. The marketed entire new
>> lines of computers that had fundamental defects that should never
>> have passed the prototype stage. They are their own worst enemy.
>>
>> Q

Right. Gateway closed their own usenet support groups in 1998 simply
because many of their new offerings were failed right out of the box and
their one-time purchaser customer base was revolting. Several of their
"innovations", the Gateway Solo 9100xl (1997/8) and the D600 (I believe
that is the designation, 2001) were abject reliability failures, despite
glowing report from CNET and the rest of that bunch. Mainboards and
video chips on the former had lifetimes of hours, and the latter had a
power key capacitor that prevented it from booting a second time and GW
simply could not admit the problem. Both of these were flagship products
that demonstrated, according to Gateway, the company's technical
prowess. Neither were inexpensive. The former was $4K, the latter $3K.
Both made nifty doorstops. These are just two examples. BTW, Gateway
made none of their computers, they just sent the sales address to Taiwan
as do other vendors. Their problems were not the components, but
fundamentals like contracting a reliable mainboard.

Q
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:9b1835ba4b71b3059700f37988d0df9b@news.teranews.com...
> I'm sure there's a reason for this thread being in this group. I just
> haven't figured it out.
>
> Rocky
>

It's so Tom Scales can beat the Dell drum. I just wish he hadn't reneged on
his pledge a few months ago to post less.

Being in denial is a debilitating psychological condition though I guess.
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Let me know if you're planning any more ad hominem attacks, so I can save
time by putting you in my kill file right away.

Rocky

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:vmibc.1794$Ff6.1119@news-lhr.blueyonder.co.uk...
>
> "Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
> news:9b1835ba4b71b3059700f37988d0df9b@news.teranews.com...
> > I'm sure there's a reason for this thread being in this group. I just
> > haven't figured it out.
> >
> > Rocky
> >
>
> It's so Tom Scales can beat the Dell drum. I just wish he hadn't reneged
on
> his pledge a few months ago to post less.
>
> Being in denial is a debilitating psychological condition though I guess.
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

You quote Rocket and then attack me? I didn't promise not to be Pro-Dell, I
promised not to attack posters.

And I haven't.

Too bad YOU didn't keep the pledge.
"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:vmibc.1794$Ff6.1119@news-lhr.blueyonder.co.uk...
>
> "Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
> news:9b1835ba4b71b3059700f37988d0df9b@news.teranews.com...
> > I'm sure there's a reason for this thread being in this group. I just
> > haven't figured it out.
> >
> > Rocky
> >
>
> It's so Tom Scales can beat the Dell drum. I just wish he hadn't reneged
on
> his pledge a few months ago to post less.
>
> Being in denial is a debilitating psychological condition though I guess.
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

puny squirrel brain thinks he's big squirrel on campus when he's just road
kill. stick it where the sun don't shine rodent face.

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:eb87c838c47a1487a032c37f2f2a1e67@news.teranews.com...
> Let me know if you're planning any more ad hominem attacks, so I can save
> time by putting you in my kill file right away.
>
> Rocky
>
> "Glenn Banwell" <postmaster@127.0.0.1> wrote in message
> news:vmibc.1794$Ff6.1119@news-lhr.blueyonder.co.uk...
> >
> > "Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
> > news:9b1835ba4b71b3059700f37988d0df9b@news.teranews.com...
> > > I'm sure there's a reason for this thread being in this group. I just
> > > haven't figured it out.
> > >
> > > Rocky
> > >
> >
> > It's so Tom Scales can beat the Dell drum. I just wish he hadn't
reneged
> on
> > his pledge a few months ago to post less.
> >
> > Being in denial is a debilitating psychological condition though I
guess.
> >
> >
>
 

Robert

Distinguished
Apr 1, 2004
811
0
18,980
Archived from groups: alt.sys.pc-clone.dell (More info?)

They pulled completely out the NZ market (& most of Asia-Pacific) - glad I
don't own one here.

"Steve W." <me@homer.org> wrote in message
news:406cbc75_8@corp.newsgroups.com...
>
> According to the latest news Gateway is sliding downhill fast. The new
> warranty on systems purchased after April 1 2004 will only cover parts
> no labor. Laptops will be mail in only no onsite service. They are also
> linking tech support to the warranty and if you have, say a 1 year, that
> is all the tech support you get for free no more lifetime support. They
> are also moving their headquarters again and the stores are all up for
> sale or will be closed.
>
> --
> Steve
>
>
>
>
> -----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
> http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
> -----== Over 100,000 Newsgroups - 19 Different Servers! =-----
 
G

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Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I think Dell is facing some loss of market share as well. I service PC's and
many people who have bought Dell within the past year have not been happy.
Dell's customer service has become a mere joke. You are lucky if you call
and get someone who can even speak English. For desktop PC's, I recommend a
custom built PC. As for Laptops, I recommend Toshiba and IBM. Both are much
better built machines than the Dell laptops.

Kevin
"Quaoar" <quaoar@tenthplanet.net> wrote in message
news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> Steve W. wrote:
> > According to the latest news Gateway is sliding downhill fast. The
> > new warranty on systems purchased after April 1 2004 will only cover
> > parts no labor. Laptops will be mail in only no onsite service. They
> > are also linking tech support to the warranty and if you have, say a
> > 1 year, that is all the tech support you get for free no more
> > lifetime support. They are also moving their headquarters again and
> > the stores are all up for sale or will be closed.
>
> Gateway earned everything they are now facing. They started out in the
> computer business in the late 1980's making second-rate machines, they
> enlarged their business on the dollars of unsuspecting computer newbies
> in the mid 1990's, and failed to grasp the concepts of quality control
> and quality assurance that other marketers instituted in the late
> 1990's. The marketed entire new lines of computers that had
> fundamental defects that should never have passed the prototype stage.
> They are their own worst enemy.
>
> Q
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Well, there's a surprise post coming from Tom Scales (aka: Tom Dell)!
"Tom Scales" <tomtoo@softhome.net> wrote in message
news:ZJ-dnW8KnKfzSPHdRVn-tw@comcast.com...
> Really? What statistics can you share to support this bizarre contention?
>
> Tom
> "EdH" <mainelites@hotmail.com> wrote in message
> news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> > "Quaoar" <quaoar@tenthplanet.net> wrote in message
> > news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> > >
> > > Gateway earned everything they are now facing. They started out in
the
> > > computer business in the late 1980's making second-rate machines, they
> > > enlarged their business on the dollars of unsuspecting computer
newbies
> > > in the mid 1990's, and failed to grasp the concepts of quality control
> > > and quality assurance that other marketers instituted in the late
> > > 1990's. The marketed entire new lines of computers that had
> > > fundamental defects that should never have passed the prototype stage.
> > > They are their own worst enemy.
> >
> > But their machines are still more reliable than Dell's.
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I asked a legitimate question. Do YOU have such statistics.
"Kevin M" <kmiles@directUS.com> wrote in message
news:106s72ld06ukia6@corp.supernews.com...
> Well, there's a surprise post coming from Tom Scales (aka: Tom Dell)!
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:ZJ-dnW8KnKfzSPHdRVn-tw@comcast.com...
> > Really? What statistics can you share to support this bizarre
contention?
> >
> > Tom
> > "EdH" <mainelites@hotmail.com> wrote in message
> > news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> > > "Quaoar" <quaoar@tenthplanet.net> wrote in message
> > > news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> > > >
> > > > Gateway earned everything they are now facing. They started out in
> the
> > > > computer business in the late 1980's making second-rate machines,
they
> > > > enlarged their business on the dollars of unsuspecting computer
> newbies
> > > > in the mid 1990's, and failed to grasp the concepts of quality
control
> > > > and quality assurance that other marketers instituted in the late
> > > > 1990's. The marketed entire new lines of computers that had
> > > > fundamental defects that should never have passed the prototype
stage.
> > > > They are their own worst enemy.
> > >
> > > But their machines are still more reliable than Dell's.
> > >
> > >
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Tom, close your eyes and repeat ten times: "Dell is not perfect"!
"Tom Scales" <tomtoo@softhome.net> wrote in message
news:OdWdnV0BcsErKPPdRVn-jg@comcast.com...
> I asked a legitimate question. Do YOU have such statistics.
> "Kevin M" <kmiles@directUS.com> wrote in message
> news:106s72ld06ukia6@corp.supernews.com...
> > Well, there's a surprise post coming from Tom Scales (aka: Tom Dell)!
> > "Tom Scales" <tomtoo@softhome.net> wrote in message
> > news:ZJ-dnW8KnKfzSPHdRVn-tw@comcast.com...
> > > Really? What statistics can you share to support this bizarre
> contention?
> > >
> > > Tom
> > > "EdH" <mainelites@hotmail.com> wrote in message
> > > news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> > > > "Quaoar" <quaoar@tenthplanet.net> wrote in message
> > > > news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> > > > >
> > > > > Gateway earned everything they are now facing. They started out
in
> > the
> > > > > computer business in the late 1980's making second-rate machines,
> they
> > > > > enlarged their business on the dollars of unsuspecting computer
> > newbies
> > > > > in the mid 1990's, and failed to grasp the concepts of quality
> control
> > > > > and quality assurance that other marketers instituted in the late
> > > > > 1990's. The marketed entire new lines of computers that had
> > > > > fundamental defects that should never have passed the prototype
> stage.
> > > > > They are their own worst enemy.
> > > >
> > > > But their machines are still more reliable than Dell's.
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

you truly need to re-read your posts if you believe that is my position.
"Kevin M" <kmiles@directUS.com> wrote in message
news:106tehkkp9rih13@corp.supernews.com...
> Tom, close your eyes and repeat ten times: "Dell is not perfect"!
> "Tom Scales" <tomtoo@softhome.net> wrote in message
> news:OdWdnV0BcsErKPPdRVn-jg@comcast.com...
> > I asked a legitimate question. Do YOU have such statistics.
> > "Kevin M" <kmiles@directUS.com> wrote in message
> > news:106s72ld06ukia6@corp.supernews.com...
> > > Well, there's a surprise post coming from Tom Scales (aka: Tom Dell)!
> > > "Tom Scales" <tomtoo@softhome.net> wrote in message
> > > news:ZJ-dnW8KnKfzSPHdRVn-tw@comcast.com...
> > > > Really? What statistics can you share to support this bizarre
> > contention?
> > > >
> > > > Tom
> > > > "EdH" <mainelites@hotmail.com> wrote in message
> > > > news:bp4bc.809$Zu4.31@twister.nyroc.rr.com...
> > > > > "Quaoar" <quaoar@tenthplanet.net> wrote in message
> > > > > news:w9ydnTsuxoSJIvHdRVn-iQ@comcast.com...
> > > > > >
> > > > > > Gateway earned everything they are now facing. They started out
> in
> > > the
> > > > > > computer business in the late 1980's making second-rate
machines,
> > they
> > > > > > enlarged their business on the dollars of unsuspecting computer
> > > newbies
> > > > > > in the mid 1990's, and failed to grasp the concepts of quality
> > control
> > > > > > and quality assurance that other marketers instituted in the
late
> > > > > > 1990's. The marketed entire new lines of computers that had
> > > > > > fundamental defects that should never have passed the prototype
> > stage.
> > > > > > They are their own worst enemy.
> > > > >
> > > > > But their machines are still more reliable than Dell's.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Perhaps Tom has never had the 'pleasure' as we Canadians do of having to
call Dell Support.

For us, the answer (when we can understand it because of the accent) is
always 'Do a complete reinstall'.

Need I add where we get directed to for support?

Thought not..............

--
David Nimon
dnimonREMOVE@##sympatico.ca


"Kevin M" <kmiles@directUS.com> wrote in message
news:106tehkkp9rih13@corp.supernews.com...
> Tom, close your eyes and repeat ten times: "Dell is not perfect"!
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

What the hell did I do to start getting abused? Do you even know anything
about my posts?


"David Nimon" <dnimonREMOVE@sympatico.ca> wrote in message
news:0RAbc.84877$1A6.2366158@news20.bellglobal.com...
> Perhaps Tom has never had the 'pleasure' as we Canadians do of having to
> call Dell Support.
>
> For us, the answer (when we can understand it because of the accent) is
> always 'Do a complete reinstall'.
>
> Need I add where we get directed to for support?
>
> Thought not..............
>
> --
> David Nimon
> dnimonREMOVE@##sympatico.ca
>
>
> "Kevin M" <kmiles@directUS.com> wrote in message
> news:106tehkkp9rih13@corp.supernews.com...
> > Tom, close your eyes and repeat ten times: "Dell is not perfect"!
> >
>
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I'm in the US and have had the pleasure of not understanding the Tech's
accent. I hung up immediately and emailed my problem. It got resolved
within a work week. The tech who came to correct the problem spoke with
an Ohio accent. :)

You know if everyone stopped complaining about calling and getting tech
voice support from (which truly most of us cannot understand the accent)
India, and we chose to email instead, maybe Dell would get the message
we can't understand them.

Griping on the newsgroup about it, makes me wonder if too many of us
have too much time on their hands, and no problems with their Dell
system. :)

Dell Tech has never told me to reinstall the OS. I only call when I
know I have a hardware problem. Software is not their problem, unless
you didn't install anything and the system is not working properly, that
will usually show up immediately or within the 30 days, send it back and
order another one. It will never work properly.

Joan



David Nimon wrote:
> Perhaps Tom has never had the 'pleasure' as we Canadians do of having to
> call Dell Support.
>
> For us, the answer (when we can understand it because of the accent) is
> always 'Do a complete reinstall'.
>
> Need I add where we get directed to for support?
>
> Thought not..............
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

Unless the software is Dell's own Media Experience where, one day, it
refused to run with a message that file such and such was missing. The call
to support gave the suggested solution: reinstall.

I chose to do without Media Experience instead.

--
David Nimon
dnimonREMOVE@##sympatico.ca
"Joan Hansen" <user@my.net> wrote in message
news:4NBbc.14697$of.707@lakeread03...
> I'm in the US and have had the pleasure of not understanding the Tech's
> accent. I hung up immediately and emailed my problem. It got resolved
> within a work week. The tech who came to correct the problem spoke with
> an Ohio accent. :)
>
> You know if everyone stopped complaining about calling and getting tech
> voice support from (which truly most of us cannot understand the accent)
> India, and we chose to email instead, maybe Dell would get the message
> we can't understand them.
>
> Griping on the newsgroup about it, makes me wonder if too many of us
> have too much time on their hands, and no problems with their Dell
> system. :)
>
> Dell Tech has never told me to reinstall the OS. I only call when I
> know I have a hardware problem. Software is not their problem, unless
> you didn't install anything and the system is not working properly, that
> will usually show up immediately or within the 30 days, send it back and
> order another one. It will never work properly.
>
> Joan
>
>
>
> David Nimon wrote:
> > Perhaps Tom has never had the 'pleasure' as we Canadians do of having to
> > call Dell Support.
> >
> > For us, the answer (when we can understand it because of the accent) is
> > always 'Do a complete reinstall'.
> >
> > Need I add where we get directed to for support?
> >
> > Thought not..............
> >
>
 
G

Guest

Guest
Archived from groups: alt.sys.pc-clone.dell (More info?)

I would of too. Most of that stuff is junk programs. Didn't you get
the program on one of Dell's CD's?

Joan

David Nimon wrote:

> Unless the software is Dell's own Media Experience where, one day, it
> refused to run with a message that file such and such was missing. The call
> to support gave the suggested solution: reinstall.
>
> I chose to do without Media Experience instead.
>
 

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