[SOLVED] got a BSOD, help please

[Extm3]

hi, this morning i turned my pc on and got a bsod, this is the error:

On Sun 12/09/2021 15:42:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091221-6968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xEF (0xFFFF9F05A36B5280, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/09/2021 15:42:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!NtTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFF9F05A36B5280, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED

My specs are:
https://uk.pcpartpicker.com/list/mkq7t8

Any help would be appreciated, thanks!

 

[Koekieezz]

hi, this morning i turned my pc on and got a bsod, this is the error:

On Sun 12/09/2021 15:42:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091221-6968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71D0)
Bugcheck code: 0xEF (0xFFFF9F05A36B5280, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 12/09/2021 15:42:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntdll.sys (ntdll!NtTerminateProcess+0x14)
Bugcheck code: 0xEF (0xFFFF9F05A36B5280, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED

My specs are:
https://uk.pcpartpicker.com/list/mkq7t8

Any help would be appreciated, thanks!

Try This:

• Disconnect from internet
• Uninstall gpu driver using DDU (clean and do not restart)
• Uninstall all the processors on device manager (should be 16 on yours) like this:

• Restart the pc to bios, and update to the latest bios(download, extract the files and copy it to flashdrive, plug it on top rear usb slot, boot to bios and flash it), then return to bios again, then load optimized/default and save and exit.
• boot up to windows and install the latest AMD Chipset driver, reboot, and connect to internet now.
• Install the latest nvidia driver.
• And check windows update (and optional updates) if there is any, and install them all.

*do this all offline until reboot after installing amd chipset driver, also you may reboot to bios after all of this to set the XMP (and manual tune the timing if you want), make sure your ram is on slot 2 and 4. Download needed files (highlighted word) before doing step 1, do the step by orders.

 

[Extm3]

Try This:

• Disconnect from internet
• Uninstall gpu driver using DDU (clean and do not restart)
• Uninstall all the processors on device manager (should be 16 on yours) like this:

• Restart the pc to bios, and update to the latest bios(download, extract the files and copy it to flashdrive, plug it on top rear usb slot, boot to bios and flash it), then return to bios again, then load optimized/default and save and exit.
• boot up to windows and install the latest AMD Chipset driver, reboot, and connect to internet now.
• Install the latest nvidia driver.
• And check windows update (and optional updates) if there is any, and install them all.

*do this all offline until reboot after installing amd chipset driver, also you may reboot to bios after all of this to set the XMP (and manual tune the timing if you want), make sure your ram is on slot 2 and 4. Download needed files (highlighted word) before doing step 1, do the step by orders.

Okay thank you so much, I'll do that when I get home, quick question, right after the bsod, I opened geforce experience and there was a new gpu driver which released on 30th August and I hadn't installed, could that have been the issue?
Also I'm on bios version 2407 and the latest bios available is 2423, should I update the bios or will I be fine?

 

[Koekieezz]

[

could that have been the issue?

I never use geforce experience until now, latest driver is never meant to be downloaded, its just there a new driver and some bug fixes in some games or monitor etc.

Also I'm on bios version 2407 and the latest bios available is 2423, should I update the bios or will I be fine?

yes, you could directly download the bios file and amd chipset driver on the highlighted words. Just read and do the step by order so you wont miss anything.

 

[Extm3]

Ah okay, thanks, I'll do it when I get home