Question got video signal but card won't show in device manager

Mar 26, 2019
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Help me figure out what is going on with my graphic card.
I connected my monitor to the hdmi port on the back of the case, which i assume is the graphic card's.

I got video signal, so I assume the gpu is properly wired to everything else. (the led strip also lights up and the fan spins regularly)
From the bios, I don't really see my graphic card mentioned anywhere, the only thing i can do is set my primary graphic adapter to "PCI Express".
View: https://i.imgur.com/uBPN2xb.png


And finally from windows device manager I don't see the dedicated gpu at all
View: https://i.imgur.com/G8UtsQ7.png


Any idea what is going on ? :unsure:

Additional info:
  • bios updated to latest version
  • this is happening on a fresh installation of windows 10 x64
  • i checked the show hidden devices checkbox
  • i made a short recording to show how it looks from the outside. on the outside, everything seems to be working properly
    View: https://youtu.be/e7wHGmcImG4
 

helpstar

Illustrious
It´s the display adapter, Microsoft Windows installed a basic driver so the GPU will show a screen. Just install the latest driver from the chip manufacturer of your GPU, to update this one.
Either nvidia.com or amd.com
 
Mar 26, 2019
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Oh that's a relief, i was afraid there was something wrong with the card itself.
Should I uninstall the drivers that windows installed before i try to install those from my manufacturer ?

Update: i uninstalled microsoft basic display adapter but now i don't have a display adapter anymore in my device list. the list now goes from disk drives to firmware

update2: that did not end well. i found the dvd that came with the graphic card and tried to install the drivers from there (previously i had used a generic driver pack to install all the drivers) however it failed with the message "This graphic driver could not find compatible graphics hardware"
 
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