Question GPU Crash - Fans Spin at Full and Display Disconnects

Nov 5, 2022
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Hi all,

I bought a new PC recently and am having a recurring crash - the fans spin up to full speed and the display disconnects. While the computer continues to run in this state, only a hard reset restores it. Sometimes it happens 10 times in a row, nothing specific triggering it, others it goes days without happening at all.

I have gone through troubleshooting with the technician from the company I bought it from and he is stumped. I've seen some posts on here with a similar kind of crash that replacing the GPU fixed, which may be what I have to do, but I want to exhaust other options.

The closest I've found to a driver/Windows culprit is this error appearing in the logs right before the crash:

The driver \Driver\WUDFRd failed to load for the device ROOT\DISPLAY\0000.

And the fact that despite being up to date and passing all the usual scans and tests, I am missing the Windows Driver Foundation altogether and the file WUDFSVC.dll specifically. I have followed trouble shooting guides on those problems to no avail either. All my drivers and windows updates are up to date. System specs are:

  • Processor: Intel Core i9-12900F Sixteen Core Processor (30MB Cache, 1.8GHz-5.1GHz) 65W (Liquid Cooling)
  • RAM: 64GB DDR4 3200MHz | Hard Drive: 1TB NVMe Solid State Drive + 3TB 7200rpm Hard Disk Drive
  • Graphics: NVIDIA GeForce RTX 3090 24GB GDDR6X | Motherboard: B660
  • Power Supply: 750W Gold Power Supply | Operating System: Windows 11 Home x64

Any advice would be greatly appreciated!

Thanks!
 

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

Graphics: NVIDIA GeForce RTX 3090 24GB GDDR6X | Motherboard: B660
Power Supply: 750W Gold Power Supply

750W is the advertised wattage of the unit, while Gold is the advertised 80+ efficiency rating of said unit. Make and model of your PSU? Also, wattage wise you're in need of more power for that GPU.

Was the OS installed from the store you bought it from?

You could try and use DDU to uninstall your GPU drivers then manually reinstall said driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

Processor: Intel Core i9-12900F Sixteen Core Processor (30MB Cache, 1.8GHz-5.1GHz) 65W (Liquid Cooling)
How are you cooling that processor?

Motherboard: B660
B660 is the chipset for the board, what is the make and model of the board? BIOS version for said board?
 
Nov 5, 2022
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Thanks so much for your reply, Lutfi!

So I'm quite new to PCs (I'm sure you've guessed!) and I'm still learning the lingo and specs stuff, so I'm not sure how to check some of the things you've asked. I bought this PC pre-built here. from this link:

https://www.amazon.com/dp/B08J4CPQ8B?ref=ppx_yo2ov_dt_b_product_details&th=1

The computer came with Win 11 pre-installed, yes. The technician from the company I bought it from had me do this with the drivers and DDU:

  1. Download the appropriate NVIDIA display driver: https://www.nvidia.com/en-us/geforce/drivers/
  2. Download and install DDU: http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html
  3. Reboot your computer to Safe Mode: Reboot your computer to Safe Mode: https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
  4. Run DDU and eliminate all the NVIDIA and Intel driver files
  5. Reboot
  6. Install the NVIDIA driver you downloaded
  7. Reboot once more and test to see if it works properly

Is there a way for me to look up the things you've asked if they're not listed in the Amazon link there?

Thanks so much again!
 
Nov 5, 2022
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In case anyone ever searches this, I finally got an answer.

It was a faulty GPU. Once replaced the issue was immediately resolved. Seems that's been the case for a few other people too so if nothing else works, consider replacing the GPU!