Hi all,
I bought a new PC recently and am having a recurring crash - the fans spin up to full speed and the display disconnects. While the computer continues to run in this state, only a hard reset restores it. Sometimes it happens 10 times in a row, nothing specific triggering it, others it goes days without happening at all.
I have gone through troubleshooting with the technician from the company I bought it from and he is stumped. I've seen some posts on here with a similar kind of crash that replacing the GPU fixed, which may be what I have to do, but I want to exhaust other options.
The closest I've found to a driver/Windows culprit is this error appearing in the logs right before the crash:
The driver \Driver\WUDFRd failed to load for the device ROOT\DISPLAY\0000.
And the fact that despite being up to date and passing all the usual scans and tests, I am missing the Windows Driver Foundation altogether and the file WUDFSVC.dll specifically. I have followed trouble shooting guides on those problems to no avail either. All my drivers and windows updates are up to date. System specs are:
Any advice would be greatly appreciated!
Thanks!
I bought a new PC recently and am having a recurring crash - the fans spin up to full speed and the display disconnects. While the computer continues to run in this state, only a hard reset restores it. Sometimes it happens 10 times in a row, nothing specific triggering it, others it goes days without happening at all.
I have gone through troubleshooting with the technician from the company I bought it from and he is stumped. I've seen some posts on here with a similar kind of crash that replacing the GPU fixed, which may be what I have to do, but I want to exhaust other options.
The closest I've found to a driver/Windows culprit is this error appearing in the logs right before the crash:
The driver \Driver\WUDFRd failed to load for the device ROOT\DISPLAY\0000.
And the fact that despite being up to date and passing all the usual scans and tests, I am missing the Windows Driver Foundation altogether and the file WUDFSVC.dll specifically. I have followed trouble shooting guides on those problems to no avail either. All my drivers and windows updates are up to date. System specs are:
- Processor: Intel Core i9-12900F Sixteen Core Processor (30MB Cache, 1.8GHz-5.1GHz) 65W (Liquid Cooling)
- RAM: 64GB DDR4 3200MHz | Hard Drive: 1TB NVMe Solid State Drive + 3TB 7200rpm Hard Disk Drive
- Graphics: NVIDIA GeForce RTX 3090 24GB GDDR6X | Motherboard: B660
- Power Supply: 750W Gold Power Supply | Operating System: Windows 11 Home x64
Any advice would be greatly appreciated!
Thanks!