GPU crashes when running high intensity games

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Jack Wright

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Jul 8, 2015
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Hi, here are my specs

Ryzen 5 1600
16GB DDR4
GTX 980
MSI b350m bazooka
650 watt Thermaltake PSU

So upgraded recently because I was having the same issue on my old PC. The GPU and PSU were the only parts I kept.

The same issue kept happening on the new computer. Everything would stop working when I try to play a game on higher settings. So I figured it was most likely something wrong with my PSU, failing to draw enough power or whatever.

So today I went to the shop and asked for advice and he said yeah it's most likely your PSU. So I got the new thermaltake one.

The issue is still happening, so I have the exact same issue on two separate computers and the only part that is shared between them is my 980, so I figure it has to be that.

What happens is that both my screens lose power and whatever noise was coming through my earphones at the time starts repeating over and over, like .2 of a second of whatever song I was listening to will repeat over and over for about 10 seconds then stop. The whole PC does not turn off or lose power, the screens just turn off and don't come back on and I get the static sorta fast repeating audio and it sounds like the entirety of windows has crashed since doing inputs with my keyboard and such doesn't create new noise for whatever is supposed to happen.

It's a very specific amount of power. For example I play one game and whenever my car gets blown up a whole heap of particles come on screen and it all crashes. Or if I go into settings and drag the FPS cap up above 60 it will instantly crash. So it isn't an over time or a heat thing or anything. It will just very suddenly crash as soon as it needs a lot of power.

Is there much I can do about this or am I just going to have to buy a completely new card?

Thanks!
 
Solution
B
Do you have any compressed air?, if so make sure to clean out the PSU and also all the fans on the GPU, dust can cause conductivity if built up in large quantitys.

Edit: Which in return can cause your computer to just shut down under load, also i'd try different surge protectors or sockets on the wall if you're in a old house/apt, sorry didn't see wher eit said you got a new PSU, so clean out your GPU, as well as try a new socket on the wall, you said you were losing power in your monitor so it could be a socket.
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The exact same issue is happening with both my old and new PSU, I said I just got a new one today as an attempt to fix this
 
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Yeah as i said it could be the gpu but like the guy at store said its probably the PSU. The problem is i dont have much faith in the new thermaltake. As i said id be more suprised that its the 980 than you getting a dodgy new thermaltake PSU
Can you test the 980 anywhere? at the store or a friends pc?
 
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Well yeah that's what I've just done. I now have 2 entirely separate systems, one with my old PSU and old parts and one with my new PSU and new parts and I get the exact same issue on both PC's. The only shared part is the GFX card. Idk it just seems more likely that if one graphics card has the exact same issue in 2 different systems that it's not the new PSU. I also tried my old GFX card with my new PSU and there is no problem.



What is the best way to do this? Someone recommended me one program but because the entire PC becomes unresponsive I can't see the results.

EDIT: Gonna try AMD overdrive
 
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Soooo this is kinda weird but my PC didn't lock up or crash during any of the tests. Let the CPU one run for 10min, had the GPU one on ultra settings, max tessellation, AA on etc.

https://i.imgur.com/TsYVI9x.png

Out of curiosity I opened Rocket League, a game that isn't at all graphically extreme, had it set on medium-low settings, PC crashed within 5 seconds of being on the main menu.
 
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Do you have any compressed air?, if so make sure to clean out the PSU and also all the fans on the GPU, dust can cause conductivity if built up in large quantitys.

Edit: Which in return can cause your computer to just shut down under load, also i'd try different surge protectors or sockets on the wall if you're in a old house/apt, sorry didn't see wher eit said you got a new PSU, so clean out your GPU, as well as try a new socket on the wall, you said you were losing power in your monitor so it could be a socket.
 
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Solution


I have now tried 3 PSU's and the exact same thing happens every time.

Gonna go buy some compressed air tomorrow even though it really isn't all that dusty, and waiting on my mate to be able to bring over his GPU to test with my rig.

Will let you's know if I find an answer

Card is only ~2 years old so I'm gonna be salty if I have to shell out ~700 bucks for a new one...because I do not have a spare 700 dollars lying around for that
 
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Yeah it had been every game man, I tried a lot of them. Just at a certain graphics intensity the PC would crash.

BUT OH MY LAWD I THINK I FIXED IT.

I feel so damn stupid right now.

When troubleshooting a computer it never even crossed my damn mind that it could have been the power outlet itself that I'm plugging it into.

I did 3 things.

Blasted the hell outta my card with compressed air, but it really wasn't dusty at all, cleaned it ~6 months ago, so I don't think this was the fix.

I bought a new powerboard extension thing.

I plugged it all into a new socket in the wall.

Pretty sure one of those was the fix.

Funnily enough our microwave/dishwasher have been tripping lately and randomly turning off, which is what made me think yeah I may as well try a new powerboard/wall socket, as well as one of the posters above suggesting it could be this!

Turned my fave game up to max settings and put the FPS cap to 250, ran flawlessy, not even a stutter which has been another problem even on my 60fps games previously.

God damn I'm so happy but also annoyed at the same time.

I think I/yall just saved myself ~700 bucks on the new card I was gonna have to buy eventually and I can finally use the expensive new motherboard/cpu I spent 900 bucks on ~6 months ago and have not been able to use til now.

Thankyou for all your help yall!
 
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I think you were right mate if you look at my previous reply!

I just always assumed it was a problem with my PC, it really never even crossed my mind that it could be the socket itself.

Thank you so so much!
 
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