I recently build a computer with:
i7 processor
Gigabyte z97 g1 motherboard
Corsair 850W psu
MSi R9 380 gpu
As I said, I plugged in the gpu, and turned it on and nothing happened. So I ran the monitor through the motherboard and downloaded the Liveupdater 6 to get the drivers and get the error of "platform does not support this application" when I try to run it to get the drivers. I read somewhere that this could be because the motherboard was not also MSi? So, I figured it was the lack of drivers causing the problem. After trying to get downloads from both the MSi and AMD websites, neither worked. A message would pop up after a little bit saying that an error had occured during installation. I thought that it might be detecting only the onboard intel graphics so i tried disabling those, but to no avail. I thought my card might be doa, so I sent it back. However, I just got my new one. I deleted then reinstalled the Liveupdate and MSi stuff, then disabled the onboard graphics. The changes would take effect after restarting, so I shut down, plugged in the new card and turned it back on. However, the same thing happened. Liveupdate 6 also still refuses to run and I cannot download any drivers. I am unsure what the problem is and if it is a hardware or software problem. Any help? Thanks
Update: After reading around, I found out that I had missed one of the obvious answers. It had 2 power slots and I assumed it was either one, depending on if you had 6 or 8 pin, but apparently it is both. So, I tried plugging in both power connectors and it turns on and the fans spin up now. However, I still cannot download drivers. I THINK this is because it simply detects the onboard graphics and AMD/MSi has no drivers for that and so brings up an error message. However, I am hesitant to disable/delete drivers for onboard graphics before I have the correct drivers. Any advice?
i7 processor
Gigabyte z97 g1 motherboard
Corsair 850W psu
MSi R9 380 gpu
As I said, I plugged in the gpu, and turned it on and nothing happened. So I ran the monitor through the motherboard and downloaded the Liveupdater 6 to get the drivers and get the error of "platform does not support this application" when I try to run it to get the drivers. I read somewhere that this could be because the motherboard was not also MSi? So, I figured it was the lack of drivers causing the problem. After trying to get downloads from both the MSi and AMD websites, neither worked. A message would pop up after a little bit saying that an error had occured during installation. I thought that it might be detecting only the onboard intel graphics so i tried disabling those, but to no avail. I thought my card might be doa, so I sent it back. However, I just got my new one. I deleted then reinstalled the Liveupdate and MSi stuff, then disabled the onboard graphics. The changes would take effect after restarting, so I shut down, plugged in the new card and turned it back on. However, the same thing happened. Liveupdate 6 also still refuses to run and I cannot download any drivers. I am unsure what the problem is and if it is a hardware or software problem. Any help? Thanks
Update: After reading around, I found out that I had missed one of the obvious answers. It had 2 power slots and I assumed it was either one, depending on if you had 6 or 8 pin, but apparently it is both. So, I tried plugging in both power connectors and it turns on and the fans spin up now. However, I still cannot download drivers. I THINK this is because it simply detects the onboard graphics and AMD/MSi has no drivers for that and so brings up an error message. However, I am hesitant to disable/delete drivers for onboard graphics before I have the correct drivers. Any advice?
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