GPU not working

[Beanjamin]

I have a AMD Radeon Sapphire Dual-X R9 280x and a Gigabyte Z87X-D3H. I installed everything and when I start up the PC, I can't use the GPU. The GPU fans and lights are turning on but I can't use HDMI or DVI. Any ideas?

 

[woltej1]

are you running crossfire or what?

 

[Beanjamin]

are you running crossfire or what?

No I am not.

 

[woltej1]

is neither card working when you plug them in or what do you mean when you say you have both of those cards.

 

[Beanjamin]

is neither card working when you plug them in or what do you mean when you say you have both of those cards.

It is a single card. http://www.sapphiretech.com/presentation/product/product_index.aspx?pid=2022&lid=1
The other is the motherboard.

 

[woltej1]

whoops, read it as 787x not z87. I'm going to assume you installed the power cables and everything properly, 1 6 pin and 1 6+2 pin and have a large enough power supply. If you're building from scratch you should install all the hardware together, go online to amd's website and find the latest driver and download from there. Sounds either like a power issue or driver one.

 

[JackNaylorPE]

Full component spec plz

Ya set up the OSD on the monitor menu for the proper input selection ?

 

[Beanjamin]

whoops, read it as 787x not z87. I'm going to assume you installed the power cables and everything properly, 1 6 pin and 1 6+2 pin and have a large enough power supply. If you're building from scratch you should install all the hardware together, go online to amd's website and find the latest driver and download from there. Sounds either like a power issue or driver one.

When I download the driver, it says that it failed.

 

[woltej1]

while downloading it fails or while installing it?

 

[Beanjamin]

while downloading it fails or while installing it?

When it is installing.
It says Application Install: install package failure!

 

[woltej1]

that usually occurs because the installer doesn't recognize your gpu is there. Are you sure all the plug ins to the card are seated all the way, it is secured into the pcie slot and that your psu is in good enough condition?

 

[Beanjamin]

that usually occurs because the installer doesn't recognize your gpu is there. Are you sure all the plug ins to the card are seated all the way, it is secured into the pcie slot and that your psu is in good enough condition?

The only thing I'm not sure of is in the system bios, which PCIE slot(I have it in slot one) and the slot config(I have it set to auto)

 

[woltej1]

you can try to manually set it to the slot you have your card in but that is rarely the problem

 

[Beanjamin]

you can try to manually set it to the slot you have your card in but that is rarely the problem

So are you saying that it should just work when I put it in? Because that isn't happening.

 

[woltej1]

Installing graphic cards is pretty simple, just seat them into the pci e slot, plug in the connectors and let the installer take care of the driver. Try to put the gpu and psu in another system if you can, I know not everyone has extra computers around but we need to trouble shoot hardware issues. Could also try running the installer as admin.