Question GPU RMA has been rejected ?

[newmansawyer212]

Hello, I bought a 3080 not too long ago, and it randomly stopped working, I sent it in for RMA, but they sent it back as rejected due to oxidiation.

https://imgur.com/4BydFHk

View: https://imgur.com/4BydFHk


This is the picture they sent as proof, not sure how this would happen, it's where you would hook up water cooling, but I don't use that. Is there anything I can do? or is it just wraps on the GPU? thanks!

Specs:
CPU: Ryzen 9 5900x
CPU cooler: NZXT Kraken X63 RGB 280mm
Motherboard: Asus TUF Gaming x570-plus
Ram: Corsair Vengence 3200mhz 32 GB
SSD/HDD: 2x Samsung 1TB 990 Pro
GPU: MSI 3080 Gaming Trio Z
PSU: CORSAIR - RMx Series RM850x 80 PLUS Gold Fully Modular ATX Power Supply - Black
PSU AGE: 1 Year 3 Months
Chassis: Lian Li PC-011DX 011
OS: Windows 10
Monitor: Dell 27IN S2719DGF 144hz 1440P

 

[DSzymborski]

Hello, I bought a 3080 not too long ago, and it randomly stopped working, I sent it in for a RMA, and they sent it back as rejected due to oxidiation.

https://imgur.com/4BydFHk

View: https://imgur.com/4BydFHk


This is the picture they sent as proof, not sure how this would happen, it's where you would hook up water cooling, but I don't use that. Is there anything I can do? or is it just wraps on the GPU? thanks!

Specs:
CPU: Ryzen 9 5900x
CPU cooler: NZXT Kraken X63 RGB 280mm
Motherboard: Asus TUF Gaming x570-plus
Ram: Corsair Vengence 3200mhz 32 GB
SSD/HDD: 2x Samsung 1TB 990 Pro
GPU: 3080 Gaming Trio Z MSI
PSU: CORSAIR - RMx Series RM850x 80 PLUS Gold Fully Modular ATX Power Supply - Black
PSU AGE: 1 Year 3 Months
Chassis: Lian Li PC-011DX 011
OS: Windows 10
Monitor: Dell 27IN S2719DGF 144hz 1440P

Were you the original purchaser?

 

[helpstar]

check your water cooling for leaks

 

[Moonstick2]

I'm right in thinking that the picture is of the exposed part of the card that sits right beneath your water-cooled CPU?

If your Kraken has leaked and damaged your GPU and it's a manufacturing defect, NZXT say they'll replace/refund the cost of both cooler and GPU.

Edit: Just noticed that you posted about this before, back in October

Not sure why you labelled this one Asus when it's an MSI card. You said in your other thread that you'd got a new GPU already - but you've not located the source of the leak?

 

[newmansawyer212]

Sorry! i thought the old thread was was finished and I wasnt able to find it, it is a MSI gpu and ASUS was a typo, but I didn't think about the CPU cooler being the reason ill take a look. Yeah i bought another GPU, I was just wondering if there was anything I could do for this one so I could sell it/get rid of it with no regrets, Ill unplug it for now since I wasnt even thinking about leaks. Thanks for the response.

Also here is two farther away pictures that I took after it got sent back.

https://imgur.com/a/j9Hksw7

View: https://imgur.com/a/j9Hksw7

 

[ohio_buckeye]

At this point, just put it on ebay and say it's for parts, just disclose what is wrong with it. Someone who knows how to solder/do board level repairs might buy it to fix.

I did water cooling for a little while, but this reinforces my decision to go to air cooling again.

 

[Moonstick2]

As above, eBay as "for parts" with full disclosure as to the problems. There's a good chance that somebody might buy it to cannibalise it. Start at a low price with a long auction.

But before you do, find out where the leak is coming from. If it's a fault with the cooler then NZXT should refund you the cost of the graphics card, according to the warranty. You'll have to have the card to return to them for inspection though.

You especially want to establish the presence of a leak because you don't want your new card to go the same way! (I don't think NXZT would extend their warranty to cards damaged after you should have known something was up.)

It may be a very slow leak. In the first instance, I'd be minded to carefully fold and tape some absorbent paper towel beneath the CPU cooler (in such a way that it doesn't touch anything sensitive or get sucked into any fans) as it may be a very slow leak. What card do you have now, what sort of shrouding if anything on the back? You might have to run the PC too, as it may only leak when the pump is running.

Edit: to be clear, the paper-towel thing is suggested as a way of finding the leak, not a fix!

 

[ohio_buckeye]

If you decide to switch to air cooling after this have a look at the Thermalright peerless assassin 120 se. It’s big but I’m happy with mine.

 

[RolandOlifant]

I'm right in thinking that the picture is of the exposed part of the card that sits right beneath your water-cooled CPU?

If your Kraken has leaked and damaged your GPU and it's a manufacturing defect, NZXT say they'll replace/refund the cost of both cooler and GPU.

Edit: Just noticed that you posted about this before, back in October

Not sure why you labelled this one Asus when it's an MSI card. You said in your other thread that you'd got a new GPU already - but you've not located the source of the leak?

You sir are like a Tomshardware Columbo.

 

[newmansawyer212]

Thanks for the reply’s guys, I

As above, eBay as "for parts" with full disclosure as to the problems. There's a good chance that somebody might buy it to cannibalise it. Start at a low price with a long auction.

But before you do, find out where the leak is coming from. If it's a fault with the cooler then NZXT should refund you the cost of the graphics card, according to the warranty. You'll have to have the card to return to them for inspection though.

You especially want to establish the presence of a leak because you don't want your new card to go the same way! (I don't think NXZT would extend their warranty to cards damaged after you should have known something was up.)

It may be a very slow leak. In the first instance, I'd be minded to carefully fold and tape some absorbent paper towel beneath the CPU cooler (in such a way that it doesn't touch anything sensitive or get sucked into any fans) as it may be a very slow leak. What card do you have now, what sort of shrouding if anything on the back? You might have to run the PC too, as it may only leak when the pump is running.

Edit: to be clear, the paper-towel thing is suggested as a way of finding the leak, not a fix!

Hi, I went ahead and put down some paper towels as I dont notice any leaks yet, but if I do ill keep you posted, appreciate the help!

 

[Joseph_138]

I don't mess around with liquid cooling, for just this reason. A leak can do a lot of damage. My first experience with it, was with a Powermac G5, and those things were notorious for leaky coolers. Every Powermac G5 model that came with liquid cooling, got a recall at some point.