- Jul 7, 2024
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Full Hardware Description:
CPU: AMD Ryzen 7 3800X 8-Core
GPU: AMD Radeon RX 6700 XT
RAM: G.Skill 16GB (2x8GB) DDR4 3200MHz
MB: Asus TUF B550M-Plus Gaming WiFi
PSU: CORSAIR CX850M BRONZE
Drives: Samsung 860 QVO 1TB (Windows); Crucial M.2 P3 Plus NVMe (Games)
About one week ago, while playing a game, my PC crashed. It kept running, with no image and the DRAM Q-LED lit up. Pressed the restart button and nothing happened. Pressed and hold the power button for a force shutdown and nothing happened. So I eventually had to switch off the PSU button to shut it down.
Everything looked fine, continued playing videogames during the next week like I normally do.
Yesterday, after a gaming session and while watching a video on Youtube, the video started stuttering a lot (like low FPS). And then, after about 5 seconds of the stuttering starting, the same crash happened (with the DRAM Q-LED lit up). Only difference now was that all the fans on the computer started to rotate crazy fast (the computer was making the loudest noise I've ever heard from a computer, almost sounded like a vacuum) and I quickly did a force shutdown by pressing and holding the power button. When I turned it on again, I had no image and the VGA Q-LED stayed on.
The "turning on with no image and VGA Q-LED on" thing was something that happened previously a couple of times and is apparently very common on this Motherboard. The quickfix for this was by clearing CMOS and I eventually permanently fixed it by updating the BIOS (which was something I never did before).
This time, as I assume that this issue is different because of the crashes, I just did a reseat of the RAM and the GPU, with an overall cleaning of the computer. It worked, the computer ran completely fine.
But now I have very low FPS in videogames. For example, in FFXIV I'm getting 25-40 FPS when it usually is 100+ and on Hunt: Showdown 50 FPS on the menu, when it's usually 120.
I ran some tests:
BurnInTest for the overall system + individually for memory, GPU and CPU. All with 0 errors;
Windows Memory Diagnostic with 0 errors;
UserBenchamark indicates that the GPU is severely underperforming: https://www.userbenchmark.com/UserRun/68201686
Cinebench test for GPU with a score of ~2000. The only reference I found only for my GPU was ~7000;
My GPU while gaming or running these tests is with ~100% utilization, but the temperature doesnt go above 50ºC and the fans won't turn on (because the temperature is low). This never happened, the fans are always on when I play a game.
Any idea of what can be tested further to understand what exactly is the problem?
CPU: AMD Ryzen 7 3800X 8-Core
GPU: AMD Radeon RX 6700 XT
RAM: G.Skill 16GB (2x8GB) DDR4 3200MHz
MB: Asus TUF B550M-Plus Gaming WiFi
PSU: CORSAIR CX850M BRONZE
Drives: Samsung 860 QVO 1TB (Windows); Crucial M.2 P3 Plus NVMe (Games)
About one week ago, while playing a game, my PC crashed. It kept running, with no image and the DRAM Q-LED lit up. Pressed the restart button and nothing happened. Pressed and hold the power button for a force shutdown and nothing happened. So I eventually had to switch off the PSU button to shut it down.
Everything looked fine, continued playing videogames during the next week like I normally do.
Yesterday, after a gaming session and while watching a video on Youtube, the video started stuttering a lot (like low FPS). And then, after about 5 seconds of the stuttering starting, the same crash happened (with the DRAM Q-LED lit up). Only difference now was that all the fans on the computer started to rotate crazy fast (the computer was making the loudest noise I've ever heard from a computer, almost sounded like a vacuum) and I quickly did a force shutdown by pressing and holding the power button. When I turned it on again, I had no image and the VGA Q-LED stayed on.
The "turning on with no image and VGA Q-LED on" thing was something that happened previously a couple of times and is apparently very common on this Motherboard. The quickfix for this was by clearing CMOS and I eventually permanently fixed it by updating the BIOS (which was something I never did before).
This time, as I assume that this issue is different because of the crashes, I just did a reseat of the RAM and the GPU, with an overall cleaning of the computer. It worked, the computer ran completely fine.
But now I have very low FPS in videogames. For example, in FFXIV I'm getting 25-40 FPS when it usually is 100+ and on Hunt: Showdown 50 FPS on the menu, when it's usually 120.
I ran some tests:
BurnInTest for the overall system + individually for memory, GPU and CPU. All with 0 errors;
Windows Memory Diagnostic with 0 errors;
UserBenchamark indicates that the GPU is severely underperforming: https://www.userbenchmark.com/UserRun/68201686
Cinebench test for GPU with a score of ~2000. The only reference I found only for my GPU was ~7000;
My GPU while gaming or running these tests is with ~100% utilization, but the temperature doesnt go above 50ºC and the fans won't turn on (because the temperature is low). This never happened, the fans are always on when I play a game.
Any idea of what can be tested further to understand what exactly is the problem?
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