GPU, when under any kind of load, turns off pc and then turns back on

[CPWolf]

Hello,
I've been having such a hard time with my rig and I need you guys help.

My PC turns off when ever the GPU goes under any kind of load, and then turns back on after a second of being off. This was a progression, first I started being unable to play games in the highest settings and I attributed this to temperatures (cpu temp to be exact ), so I put all my games on the lowest settings. After a while, I began to experience the same problems, now with the games on the lowest settings. So I feel it was progression.

I ran some stress tests on the cpu and the memory, and nothing, everything can run normal as long as there is no stress on the gpu. Temperatures are very low too.

When I run stress tests on the GPU, it turns off as soon as it's starts. No crash, no black screen and no warning. It just turns off, regardless of setting, and then turns back on.

I just rma an evga 750 watt supernova, and they send me a new one. Everything was going fine for at least 2 months. I really don't know if it's the graphics card, the PSU again, or if it's the PCI slot that's causing the shut off.

I've also calculated the wattage and it should be less than 600, so the psu should be more than able to handle it.

I also checked on the bios the 12 v rail for any fluctuations, and it seems pretty stable.

Any help would be greatly apreciated
System:
CPU: Intel i5-4790
MoBo: Asrock H97-mini itx
PSU: Evga supernova 750 watt
GPU: Asus ROG Strix 1060 6gb OC edition
1SSD
1 hybrid 1 tb harddrive
2 80mm fans
2 120mm fans
1 240mm fans

 

[LGwashingmachine]

that mean the gpu doesn't have enough power check if the PCIE cable is connected to the psu and gpu.

 

[CPWolf]

Sadly I don't, I sold my former grafics card, because everything was working fine, kinda regretting it now.

Yeah, I suspect the PSU too, but evga costumer support is defending their product to death now xD. They say that it sounds like the grafics card is the problem and that they doubt a second rma will solve my issue.

Is there any other way to make the psu fail? Or to check if my GPU is faulty?

 

[greens]

Hello,
I've been having such a hard time with my rig and I need you guys help.

My PC turns off when ever the GPU goes under any kind of load, and then turns back on after a second of being off. This was a progression, first I started being unable to play games in the highest settings and I attributed this to temperatures (cpu temp to be exact ), so I put all my games on the lowest settings. After a while, I began to experience the same problems, now with the games on the lowest settings. So I feel it was progression.

I ran some stress tests on the cpu and the memory, and nothing, everything can run normal as long as there is no stress on the gpu. Temperatures are very low too.

When I run stress tests on the GPU, it turns off as soon as it's starts. No crash, no black screen and no warning. It just turns off, regardless of setting, and then turns back on.

I just rma an evga 750 watt supernova, and they send me a new one. Everything was going fine for at least 2 months. I really don't know if it's the graphics card, the PSU again, or if it's the PCI slot that's causing the shut off.

I've also calculated the wattage and it should be less than 600, so the psu should be more than able to handle it.

I also checked on the bios the 12 v rail for any fluctuations, and it seems pretty stable.

Any help would be greatly apreciated
System:
CPU: Intel i5-4790
MoBo: Asrock H97-mini itx
PSU: Evga supernova 750 watt
GPU: Asus ROG Strix 1060 6gb OC edition
1SSD
1 hybrid 1 tb harddrive
2 80mm fans
2 120mm fans
1 240mm fans

Man it looks like you're doing everything right. I really want to blame the PSU, but if this is your second one... EVGA supernova should be a fairly reliable PSU... nice amps on a single rail, it honestly should work.

I'd suggest just going and getting a 600W PSU at a big box store near you, see if it works well. You can return it for a restocking fee. Unfortunately this is probably your best option for the first wave of testing.

 

[rcald2000]

Hi CPWolf. Your system isn't pulling even close to 600 watts, so the calculator you're using sounds like it's inaccurate. Based on your specs, your system is pulling much less than that. Regardless, these problems are caused by: (1) power, (2) heat, or (3) software. Question, what temp did your CPU reach under load?

Assuming the number you respond back is within normal specs, my next assumption would be that one of the components are getting heated and caused the system restarts. AFTER you respond back with the CPU temp under load, please do the following: Open the side of your computer case and tilt the entire computer on it's side; the motherboard should be facing toward the ceiling. Then please obtain a floor or desk fan from within your home, turn it on and direct the airflow toward your motherboard. Do not purchase a fan for this test. Then try to reproduce the restarting problem. Also, please take a couple of photos from inside your case, upload them to Imgur and share the links with us.

 

[CPWolf]

that mean the gpu doesn't have enough power check if the PCIE cable is connected to the psu and gpu.

Yeah, that's the first thing I checked, wish it could have been that simple u.u

 

[LGwashingmachine]

try using another psy or try to connect the gpu to a different pcie connector

 

[LGwashingmachine]

psu*

 

[CPWolf]

Hello,
I've been having such a hard time with my rig and I need you guys help.

My PC turns off when ever the GPU goes under any kind of load, and then turns back on after a second of being off. This was a progression, first I started being unable to play games in the highest settings and I attributed this to temperatures (cpu temp to be exact ), so I put all my games on the lowest settings. After a while, I began to experience the same problems, now with the games on the lowest settings. So I feel it was progression.

I ran some stress tests on the cpu and the memory, and nothing, everything can run normal as long as there is no stress on the gpu. Temperatures are very low too.

When I run stress tests on the GPU, it turns off as soon as it's starts. No crash, no black screen and no warning. It just turns off, regardless of setting, and then turns back on.

I just rma an evga 750 watt supernova, and they send me a new one. Everything was going fine for at least 2 months. I really don't know if it's the graphics card, the PSU again, or if it's the PCI slot that's causing the shut off.

I've also calculated the wattage and it should be less than 600, so the psu should be more than able to handle it.

I also checked on the bios the 12 v rail for any fluctuations, and it seems pretty stable.

Any help would be greatly apreciated
System:
CPU: Intel i5-4790
MoBo: Asrock H97-mini itx
PSU: Evga supernova 750 watt
GPU: Asus ROG Strix 1060 6gb OC edition
1SSD
1 hybrid 1 tb harddrive
2 80mm fans
2 120mm fans
1 240mm fans

Man it looks like you're doing everything right. I really want to blame the PSU, but if this is your second one... EVGA supernova should be a fairly reliable PSU... nice amps on a single rail, it honestly should work.

I'd suggest just going and getting a 600W PSU at a big box store near you, see if it works well. You can return it for a restocking fee. Unfortunately this is probably your best option for the first wave of testing.

Yeah, that's one option i guess. This is the third faulty psu, bad luck or psu killer? I'm not sure haha, but 2 times all the problems got solved by putting a new power supply. Is it possible that any of my components is messing up my power supplies?

 

[greens]

Honestly? no. PSUs kill components, components don't really kill PSUs.

Even if it was a short or a wrench in your case or something, it would short out the component, not the PSU. The PC certainly wouldn't work after replacing it, that is for sure.

What country you in? Do you have really dirty power? even that shouldn't be an issue, modern PSUs can handle pretty wicked power fluctuations without a problem...

 

[CPWolf]

Honestly? no. PSUs kill components, components don't really kill PSUs.

Even if it was a short or a wrench in your case or something, it would short out the component, not the PSU. The PC certainly wouldn't work after replacing it, that is for sure.

What country you in? Do you have really dirty power? even that shouldn't be an issue, modern PSUs can handle pretty wicked power fluctuations without a problem...

Well, I got this brilliant idea to disconnect all the fans from the power supply and I was able to run my graphics card at max settings for a short while (full benchmarking session), I got low temps : CPU: 60c MOBO:29c GPU: 58c HDD: 30 SSD: 24.

I returned to normal use and while navigating fire fox the computer just turned off.

With all the fans disconnected (I leave my case open to keep temps cool) I was able to play 3 games of overwatch on low settings before a reset. And I was monitoring all the components, they stayed pretty low temps.

I don't know if the amoubt of stress on the power supply actually distablelizes the system causing it to reset, but it sounds likely right. Any opinion? They already offered me an advanced rma...again...

I'm so unlucky with my power supplies, this will be the third faulty one, I'm doing something wrong, maybe the power surge protector, had an old one wi th the others, now bought a new one and the psu still is trying to die. I think they just don't want to live with me u.u

 

[EMUracing]

Honestly? no. PSUs kill components, components don't really kill PSUs.

Even if it was a short or a wrench in your case or something, it would short out the component, not the PSU. The PC certainly wouldn't work after replacing it, that is for sure.

What country you in? Do you have really dirty power? even that shouldn't be an issue, modern PSUs can handle pretty wicked power fluctuations without a problem...

Well, I got this brilliant idea to disconnect all the fans from the power supply and I was able to run my graphics card at max settings for a short while (full benchmarking session), I got low temps : CPU: 60c MOBO:29c GPU: 58c HDD: 30 SSD: 24.

I returned to normal use and while navigating fire fox the computer just turned off.

With all the fans disconnected (I leave my case open to keep temps cool) I was able to play 3 games of overwatch on low settings before a reset. And I was monitoring all the components, they stayed pretty low temps.

I don't know if the amoubt of stress on the power supply actually distablelizes the system causing it to reset, but it sounds likely right. Any opinion? They already offered me an advanced rma...again...

I'm so unlucky with my power supplies, this will be the third faulty one, I'm doing something wrong, maybe the power surge protector, had an old one wi th the others, now bought a new one and the psu still is trying to die. I think they just don't want to live with me u.u

Are you using a fan controller? How are the case fans hooked up, directly to psu?

Your system should be fine on a good 500w psu, since there is no overclocking involved... I have an Asrock z97 itx with 4690/gtx960.

It does sound as though there could be a short in the wiring of the case fans, or you are pulling too much amperage off a motherboard fan header...

I had issues with a case that had an integrated fan controller shorting and shutting down the psu. If you haven't already, hook up the fans directly to the psu and see if that helps.

 

[CPWolf]

Honestly? no. PSUs kill components, components don't really kill PSUs.

Even if it was a short or a wrench in your case or something, it would short out the component, not the PSU. The PC certainly wouldn't work after replacing it, that is for sure.

What country you in? Do you have really dirty power? even that shouldn't be an issue, modern PSUs can handle pretty wicked power fluctuations without a problem...

Well, I got this brilliant idea to disconnect all the fans from the power supply and I was able to run my graphics card at max settings for a short while (full benchmarking session), I got low temps : CPU: 60c MOBO:29c GPU: 58c HDD: 30 SSD: 24.

I returned to normal use and while navigating fire fox the computer just turned off.

With all the fans disconnected (I leave my case open to keep temps cool) I was able to play 3 games of overwatch on low settings before a reset. And I was monitoring all the components, they stayed pretty low temps.

I don't know if the amoubt of stress on the power supply actually distablelizes the system causing it to reset, but it sounds likely right. Any opinion? They already offered me an advanced rma...again...

I'm so unlucky with my power supplies, this will be the third faulty one, I'm doing something wrong, maybe the power surge protector, had an old one wi th the others, now bought a new one and the psu still is trying to die. I think they just don't want to live with me u.u

Are you using a fan controller? How are the case fans hooked up, directly to psu?

Your system should be fine on a good 500w psu, since there is no overclocking involved... I have an Asrock z97 itx with 4690/gtx960.

It does sound as though there could be a short in the wiring of the case fans, or you are pulling too much amperage off a motherboard fan header...

I had issues with a case that had an integrated fan controller shorting and shutting down the psu. If you haven't already, hook up the fans directly to the psu and see if that helps.

Yeah, the fans where all hooked up directly to the PSU except the 240mm and the cpu fan. Your outcome seems like a possible one, however, the computer still reset without warning even then, and I did re do all my cabling to rule out a short, disconnected all fans, cleaned out the psu, and even substitute the vga for a new one.

Lol, I wish I new exactly what is going on, was talking to the evga people and getting some info out of them but after a while they just put me through the rma process xD.

I've considered as a possibility that maybe the PSU is either overheating or is becoming more unstable with less and less loads, thus it's faulty. I did clean it for dust too. I really am incredibly puzzled about this whole thing. Been looking through all the threads and I can't find something like mine where the computer restarts (turns off and back on) when the gpu under load. There are bits and pieces around of this problem but not exactly what's going on here.

 

[rcald2000]

CPWolf

Power: Do me a favor and bypass the surge suppressor and also plug the computer into a different duplex (the two outlets that are side by side). Use an outlet in another location in the room.

Also, if no change after trying above then reset the BIOS, and then download the latest BIOS update and chipset update as well.

Heat: Based on the temps you reported, nothing indicates that excessive heat is the issue.

Software: Download HWMonitor and allow it to automatically reboot into safe mode (when prompted), so it can remove all driver and driver remnants. Then download fresh copy of drivers from Nvidia.

If issue is still present, then download and run BlueScreenViewer. I know that no BSoD is happening, but sometimes dump files are present anyway.

http://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks
<click> Download BlueScreenView with full install/uninstall support

If all the above does not remedy the problem, then my assumption is the motherboard is the cause of the problem. This is assuming that you don't have dirty power in your household. A surge suppressor isn't designed to deal with that problem.

 

[CPWolf]

CPWolf

Power: Do me a favor and bypass the surge suppressor and also plug the computer into a different duplex (the two outlets that are side by side). Use an outlet in another location in the room.

Also, if no change after trying above then reset the BIOS, and then download the latest BIOS update and chipset update as well.

Heat: Based on the temps you reported, nothing indicates that excessive heat is the issue.

Software: Download HWMonitor and allow it to automatically reboot into safe mode (when prompted), so it can remove all driver and driver remnants. Then download fresh copy of drivers from Nvidia.

If issue is still present, then download and run BlueScreenViewer. I know that no BSoD is happening, but sometimes dump files are present anyway.

http://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks
<click> Download BlueScreenView with full install/uninstall support

If all the above does not remedy the problem, then my assumption is the motherboard is the cause of the problem. This is assuming that you don't have dirty power in your household. A surge suppressor isn't designed to deal with that problem.

Very expert suggestions, thank you so much! I tried all this and since there was no change, I did a motherboard test, I tested 2 motherboards of the same model (Asrock H97-mini itx) my rig one, and a new one. They both suffered of the same problem, however, when I tried a corsair cx 600 psu I could not make the computer fail. So all in all it seems that the EvGA supernova 750 activates a power surge protection within the computer when under stress and not the external power surge protector.

I would guess that it's probably dirty power or old cabling in my house that is ca using a problem with my power supplies.

Again, thanks.