Problem:
Computer restarts around a couple times everyday. No BSOD; the screen either freezes or shows a black screen, and then the computer restarts.
The problem is not related to any specific program.
Sometimes the screen freezes for 5 seconds before restarting, and I can still hear all the audio.
Doesn't happen when playing games but I don't play games a lot. When I do, they work fine.
How I know that it's the graphics card:
I used my PC without the card for 3 days. No crashes whatsoever.
What temporarily fixed it:
In Geforce Experience -> ALT+Z -> Settings -> Privacy control, I had "Desktop capture" on.
I turned it off, and had no crashes for two weeks.
Then they started happening again! So I uninstalled Geforce Experience completely. Still crashes.
I have tried many different drivers, and have cleaned & reinstalled them, as I was suggested in my previous thread.
Things I've tried:
The GPU works fine, plays all games, temps are great.
It doesn't always crash, you have to be using it for a lot of hours.
The company support will probably see no problem and will not send a replacement.
Specs:
CPU: i5 8400
Motherboard: ECS H310H5-M2
Ram: 8x2
SSD/HDD: 2 SSDs, 1 HDDs
GPU: RTX 2060
PSU: Corsair CX650
OS: Windows 10.0.17763 Build 17763
Computer restarts around a couple times everyday. No BSOD; the screen either freezes or shows a black screen, and then the computer restarts.
The problem is not related to any specific program.
Sometimes the screen freezes for 5 seconds before restarting, and I can still hear all the audio.
Doesn't happen when playing games but I don't play games a lot. When I do, they work fine.
How I know that it's the graphics card:
I used my PC without the card for 3 days. No crashes whatsoever.
What temporarily fixed it:
In Geforce Experience -> ALT+Z -> Settings -> Privacy control, I had "Desktop capture" on.
I turned it off, and had no crashes for two weeks.
Then they started happening again! So I uninstalled Geforce Experience completely. Still crashes.
I have tried many different drivers, and have cleaned & reinstalled them, as I was suggested in my previous thread.
Things I've tried:
- Checked Event Viewer, it gives a 41 Kernel-Power error so it essentially says nothing
- Ran memtest86 on both my RAM sticks, 0 errors
- Replaced my PSU, upgraded from Tier 6 to Tier 2
- Changed my power cable
- Updated my graphics drivers
- Ran stress tests on GPU
- Cleaned all drivers and reinstalled them
- Used PC without external GPU for 3 days, no shut downs
The GPU works fine, plays all games, temps are great.
It doesn't always crash, you have to be using it for a lot of hours.
The company support will probably see no problem and will not send a replacement.
Specs:
CPU: i5 8400
Motherboard: ECS H310H5-M2
Ram: 8x2
SSD/HDD: 2 SSDs, 1 HDDs
GPU: RTX 2060
PSU: Corsair CX650
OS: Windows 10.0.17763 Build 17763
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