Question Graphic card not showing in the device manager

[Ydo]

Hi everyone,
I recently bought a new PC (2 months ago) that includes a MB: GIGABYTE Z790 AORUS ELITE AX LGA 1700 Intel Z790 ATX Motherboard with DDR5, Quad M.2, PCIe 5.0, USB 3.2 Gen2X2 Type-C, ...
And this GC: GIGABYTE GeForce RTX 4060 Ti GAMING OC 16G Graphics Card, 3x WINDFORCE Fans, 16GB 128-bit GDDR6, GV-N406TGAMING OC-16GD ...

Everything was working fine until it didn't. I had a Geforce experience update the evening before and when I tried to reboot the next day, the screen was black. Only way to get back the picture was to plug my HDMI in the built-in Graphic Ship (Intel UHD 770) and from there I tried to uninstall the NVIDIA drivers with DDU (https://www.guru3d.com/download/display-driver-uninstaller-download/). It seems to went well but when I tried to reinstall the driver (with geforce experience or directly with the package from the NVIDIA website) an error message tells me no NVIDIA graphic card are detected. I also can't find it in the device manager even if I display the "hidden devices".

What do you think, is my GC dead ? If so where do I go from there, I sent a ticket to Gigabyte but don't have any answer so far and there doesn't seems to be a phone number in canada...

 

[rgd1101]

brand and model of the psu?

 

[Ydo]

Here's the reference: Seasonic FOCUS PX-650, 650W 80+ Platinum Full-Modular, Fan Control in Fanless, Silent, and Cooling Mode, 10 Year ...

 

[Order 66]

Hi everyone,
I recently bought a new PC (2 months ago) that includes a MB: GIGABYTE Z790 AORUS ELITE AX LGA 1700 Intel Z790 ATX Motherboard with DDR5, Quad M.2, PCIe 5.0, USB 3.2 Gen2X2 Type-C, ...
And this GC: GIGABYTE GeForce RTX 4060 Ti GAMING OC 16G Graphics Card, 3x WINDFORCE Fans, 16GB 128-bit GDDR6, GV-N406TGAMING OC-16GD ...

Everything was working fine until it didn't. I had a Geforce experience update the evening before and when I tried to reboot the next day, the screen was black. Only way to get back the picture was to plug my HDMI in the built-in Graphic Ship (Intel UHD 770) and from there I tried to uninstall the NVIDIA drivers with DDU (https://www.guru3d.com/download/display-driver-uninstaller-download/). It seems to went well but when I tried to reinstall the driver (with geforce experience or directly with the package from the NVIDIA website) an error message tells me no NVIDIA graphic card are detected. I also can't find it in the device manager even if I display the "hidden devices".

What do you think, is my GC dead ? If so where do I go from there, I sent a ticket to Gigabyte but don't have any answer so far and there doesn't seems to be a phone number in canada...

Which CPU?

 

[Zerk2012]

Hi everyone,
I recently bought a new PC (2 months ago) that includes a MB: GIGABYTE Z790 AORUS ELITE AX LGA 1700 Intel Z790 ATX Motherboard with DDR5, Quad M.2, PCIe 5.0, USB 3.2 Gen2X2 Type-C, ...
And this GC: GIGABYTE GeForce RTX 4060 Ti GAMING OC 16G Graphics Card, 3x WINDFORCE Fans, 16GB 128-bit GDDR6, GV-N406TGAMING OC-16GD ...

Everything was working fine until it didn't. I had a Geforce experience update the evening before and when I tried to reboot the next day, the screen was black. Only way to get back the picture was to plug my HDMI in the built-in Graphic Ship (Intel UHD 770) and from there I tried to uninstall the NVIDIA drivers with DDU (https://www.guru3d.com/download/display-driver-uninstaller-download/). It seems to went well but when I tried to reinstall the driver (with geforce experience or directly with the package from the NVIDIA website) an error message tells me no NVIDIA graphic card are detected. I also can't find it in the device manager even if I display the "hidden devices".

What do you think, is my GC dead ? If so where do I go from there, I sent a ticket to Gigabyte but don't have any answer so far and there doesn't seems to be a phone number in canada...

If you bought it prebuilt then return it for warranty it's not your problem.

 

[Ydo]

Sadly I built it myself... but it was working fine for 2 months. Also, here's the CPU: Intel Core i5-12600K - Core i5 12th Gen Alder Lake 10-Core (6P+4E) 3.7 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop ...

 

[kira-faye]

Assuming it's a quality PSU (please list the exact model), sounds like it's RMA time. If you have access to another graphics card try it in the machine to confirm there's no issue with the motherboard/PCIe slot (unlikely but possible), but otherwise it's the GPU.

 

[Ydo]

I think it was actually misplugged or something, thanks for your time everyone!