Question Graphic Card not working

ggelli2014

Commendable
Aug 27, 2018
23
0
1,510
0
Dear all,

I recently tried to replace my old graphic card (AMD Radeon HD 5450) with a new one (ASUS ROG-STRIX-RX560-4G ).
This is my mother board: Asus M5A97. I am posting the full specs of my pc below.

When I restarted the pc it worked for 5 minutes then it rebooted and after that I could not go beyond the Windows 10 login.
I just see a dark green (sometimes multicolor) screen (see this picture https://ibb.co/s3B72fL).

Could it be a compatibility issue? The RX560 does not need any additional power supply. Perhaps it does not get enough power from the mother board?

Thank you very much



------------------
System Information
------------------
Time of this report: 3/29/2021, 11:08:20
Machine name: ASUS-AMD-FX-835
Machine Id: {9EEF4103-3193-4D9D-B2F6-8456D65CF599}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10 (type: BIOS)
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 4598MB used, 14163MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: The file AtihdWT6.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 5450
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68F9)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_E164174B&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4850 MB
Dedicated Memory: 1010 MB
Shared Memory: 3840 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640625,0.333008), Green(0.315430,0.624023), Blue(0.149414,0.048828), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Mi Monitor
Monitor Id: XMI23C3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.1008
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 04/11/2015 02:00:00, 1479808 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2BB9-11CF-8771-6EC1BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68F9
SubSys ID: 0xE164174B
Revision ID: 0x0000
Driver Strong Name: oem14.inf:cb0ae4144029587a:ati2mtag_EvergreenC:15.201.1151.1008:pci\ven_1002&dev_68f9
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: AMD HDMI Output (2- AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AtihdWT6.sys
Driver Version: 10.0.0.3 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 13/04/2016 02:00:00, 101376 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 09/05/2020 02:00:00, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 09/05/2020 02:00:00, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 09/05/2020 02:00:00, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (GENERAL WEBCAM)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.0.19041.789 (English)
Driver Attributes: Final Retail
Date and Size: 29/01/2021 02:00:00, 210432 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: GENERAL WEBCAM
Category: Camera
SymbolicLink: \\?\usb#vid_1b3f&pid_2247&mi_00#6&2b31d917&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: n/a
Rotation: n/a
Manufacturer: Microsoft
HardwareID: USB\VID_1B3F&PID_2247&REV_0100&MI_00,USB\VID_1B3F&PID_2247&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.19041.488
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 00:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {D5C5F7D9-E6E3-5AB6-998E-78A97F2C5380}
ProblemCode: No Problem
BusReportedDeviceDesc: GENERAL WEBCAM
Parent: USB\VID_1B3F&PID_2247\JH0319_20200710_v012
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \FileSystem\aswSnx,\FileSystem\aswSnx,\Driver\ksthunk,\Driver\usbvideo,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
AnalogProviders: n/a
ProfileIDs: n/a

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 12/7/2019 11:07:56, 118272 bytes
| Driver: kbdclass.sys, 12/7/2019 11:07:56, 71480 bytes
|
+ Microsoft PS/2 Mouse
| Matching Device ID: *PNP0F03
| Service: i8042prt
| Driver: mouclass.sys, 12/7/2019 11:07:56, 67600 bytes
| Driver: i8042prt.sys, 12/7/2019 11:07:56, 118272 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 52.2 GB
Total Space: 130.0 GB
File System: NTFS
Model: CT240BX500SSD1

Drive: D:
Free Space: 68.1 GB
Total Space: 424.6 GB
File System: NTFS
Model: ST3640623AS

Drive: E:
Free Space: 445.7 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD5000AAKX-00ERMA0

Drive: K:
Free Space: 150.1 GB
Total Space: 185.8 GB
File System: NTFS
Model: ST3640623AS
 

ben001

Distinguished
Jun 17, 2013
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19,715
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Seems like a hardware failure indication. Make sure your cables/cords are plugged properly.
  1. Did you facing this problem before RX 560 installation or after?.
  2. What is your power supply unit?.
 
Last edited:

ggelli2014

Commendable
Aug 27, 2018
23
0
1,510
0
Seems like a hardware failure indication. Make sure your cables/cords are plugged properly.
  1. Did you facing this problem before RX 560 installation or after?.
  2. What is your power supply unit?.
After the installation of RX 560. On Windows 10 after the drivers installation. Before installing the drivers I can see the screen with a low resolution. Ubuntu does not boot at all.

The power supply unit is this one:
 

ben001

Distinguished
Jun 17, 2013
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How long you are using this low-grade PSU?. There's a higher chance, this power supply is your main cause. Though it is certified as 80 PLUS BRONZE, still acceptable for an office-setup for 2-3 years from the date of purchase.

Never ever go for a cheap power supply, doesn't matter what advertisement, bells and whistles it got. Toms experts always going through rigorous testings with all power supplies and positioned them accordingly with their quality and standards. Please follow this link to be informed :
https://forums.tomshardware.com/threads/psu-tier-list-psucultists.3624094/
 
Reactions: Phillip Corcoran

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