Graphic Card Undetected/Faulty ?

[Rangenade]

I bought a new Gigabyte R9 280X ( Revision 1 ) last Thursday ( 28 Nov ), the card was running fine ( I only got the orange/grey vertical lines error which I've fixed by uninstalling HDMI Audio ) , temperature was 40°C on idle & around 75°C on load ( BF4 MP ) and the only change I made to the card before I encounter the problem is adjusting the fan graph in MSI Afterburner and I got max 69°C on load.

Today, I got a black screen as soon as I join a server in Battlefield 4 Multiplayer ( also occurs in SP ) and my HP monitor would state that " Monitor Going to Sleep " and would just freeze. The only thing I can do is to restart the PC. Now I don't know what is the problem, it's seems that the Graphic Card is undetectable in some way ( Check the screenshot below ). I've checked the wiring everything is fine, fan is spinning no bend pins n stuff . I also notice a slight animation lag when I go to Start ( Running Win 8.1 ) . When I reinstall the driver ( AMD Catalyst 13.11 Beta Version 9.4 ) I got a driver installation error .

Are they any way that I can fix this ? if not I would just return it and hoping I can swap for another Graphic Card rather than having to wait for it to be repaired.


Device Manager : http://gyazo.com/66d78f963588751cb8c634a3077b486d
HydraVision : http://gyazo.com/97bfd2c86cadc2a0caf6d49ee032fd47
GPU-Z ( Graphics Card ) : http://gyazo.com/e4c40f1842d56e00246e78298402ca82
GPU-Z ( Sensors ) : http://gyazo.com/10d3991bff44493233bcee0e857ccb53
MSI Afterburner : http://gyazo.com/9c950c6d8e8765a8bfa7335981979ddd


PC Specs :

Corsair AX 650W
msi Z77 MPOWER ( BIOS ver. 17.10 )
Intel Core i7 3770K ( Factory Clocked / Not OCed )
Corsair Vengeance 8GB 1600 MHz x 2
Gigabyte R9 280X ( Rev 1.0 )
Samsung 830 256GB SSD
WD Caviar Blue


Edit : Added a Screenshot ( HydraVision )
Edit : Added Mobo BIOS ver.

 

[rolli59]

Looks like a reason to RMA it!

 

[Rangenade]

Looks like a reason to RMA it!

Can it possibly be a PSU problem ? If so what do I need to test to make sure that it's perfectly running ? Because once in a while there is somesort of electrical noise .

It sounds like this : http://www.youtube.com/watch?v=ItpNIAgF4jw

 

[rolli59]

Well that issue has nothing to do with the power delivery it is just annoying! So I doubt that it has to do with the quality PSU that is big enough. Any change you can try the card in a friends computer?

 

[Rangenade]

Well that issue has nothing to do with the power delivery it is just annoying! So I doubt that it has to do with the quality PSU that is big enough. Any change you can try the card in a friends computer?

Sent my PC & the Graphics Card to the Service Center, it turns out to be the driver ( beta ver. ) . Installed the previous ver. and problem solved ( That's what the guy said )

 

[Rangenade]

Now how do I close this thread uh ?

 

[rolli59]

All the drivers for that card are Beta drivers on AMD support site, do you know which one he put on and is it recognized as R9 280X in device manager? I have seen people in here reporting it as HD79xx series on the older none Beta drivers.

 

[Rangenade]

All the drivers for that card are Beta drivers on AMD support site, do you know which one he put on and is it recognized as R9 280X in device manager? I have seen people in here reporting it as HD79xx series on the older none Beta drivers.

AMD Catalyst 13.10 ( Full Release / Non-Beta )

Here's a picture in GPU-Z : http://gpuz.techpowerup.com/13/12/05/eg4.png

MSI Afterburner recognize it as R9 200 Series too, I assume he downloaded the R9 2XX Series ( Not the HD79XX )

 

[rolli59]

I am curious does device manager report the card as HD79xx series?

 

[Rangenade]

I am curious does device manager report the card as HD79xx series?

Nope. If I'm not mistaken he said that he downloaded it from Gigabyte website since my Graphic Card is from Gigabyte

Picture : http://gyazo.com/3dc9a7a4a562260e4310987668e900a1

 

[rolli59]

Ok I had seen that before with the none BETA drivers but come to think of it windows 8 and 8.1 have settings that will stop things working if not official, that is BETA drivers would classify as such. Secure boot is one of those settings.

 

[Rangenade]

Ok I had seen that before with the none BETA drivers but come to think of it windows 8 and 8.1 have settings that will stop things working if not official, that is BETA drivers would classify as such. Secure boot is one of those settings.

the UEFI thingy ?

 

[rolli59]

I am not sure where it is but it is a windows setting. Just looked it up it is BIOS/uefi http://windows.microsoft.com/en-us/windows-8/secure-boot-watermark some info on it.
I call it over protection by big brother.

 

[Rangenade]

I am not sure where it is but it is a windows setting. Just looked it up it is BIOS/uefi http://windows.microsoft.com/en-us/windows-8/secure-boot-watermark some info on it.
I call it over protection by big brother.

Oh

 

[Rangenade]

I am not sure where it is but it is a windows setting. Just looked it up it is BIOS/uefi http://windows.microsoft.com/en-us/windows-8/secure-boot-watermark some info on it.
I call it over protection by big brother.

It's possible that Mobo is the issue because : http://gyazo.com/6b9450cf93427389912fa350c71fac8d

* That is my mobo's latest BIOS update ( Z77 MPOWER )

 

[rolli59]

That must be a input mistake since to come with a bios update for HD7970 or HD7770 just after release of the new R9 cards does not make sense. Most likely they are meaning the R9 cards and that is an update to fix issues. I would flash it. Just make sure you do not do it in windows rather with USB.

 

[Rangenade]

That must be a input mistake since to come with a bios update for HD7970 or HD7770 just after release of the new R9 cards does not make sense. Most likely they are meaning the R9 cards and that is an update to fix issues. I would flash it. Just make sure you do not do it in windows rather with USB.

Yeah I think so since R9 280X is a rebrand of 7970 GHz & R9 270X is a rebrand of 7770 . I flashed it and running 13.11 Beta 9.5 seems to be fine ( for now ) .

 

[rolli59]

Great so far!

 

[Rangenade]

Great so far!

So my game keep crashing with some coloured screen with vertical lines ( grey, orange etc ) & would just freeze, tried flashing the bios from the past ver. & the updated ver. and so does switching back n forth from 13.10 ⇌ 13.11 Beta 9.5 . Today when it show the screen with vertical lines I quickly CTRL+SHIFT+DEL and check MSI Afterburner and this is what I found : http://gyazo.com/09501dea9ea00b5aa2594cdd430ae81a . I think the crashes might be GPU overheating . Any idea how does it get soo high ?

 

[rolli59]

511°C is obviously a wrong reading but what you are experiencing looks like a bad card that needs RMA as originally suggested.

 

[Rangenade]

511°C is obviously a wrong reading but what you are experiencing looks like a bad card that needs RMA as originally suggested.

I forgot to tell u that it said " Display driver AMD has stopped responding and has recovered "

 

[rolli59]

Yep had the same thing with my HD7950 crashing out of games RMA'd and no problems since.

 

[Rangenade]

Yep had the same thing with my HD7950 crashing out of games RMA'd and no problems since.

Today I can't turn on my PC unless I flip the PSU switch ( on -> off -> on ) . I'll be trying to test my PSU with the paperclip method but I can't seem to find a paperclip in this house . I'll let you know the results

Edit : Just realised that I don't have the adapter for the fan. So I can't test but the good news is I can turn on my PC normally

 

[Rangenade]

Yep had the same thing with my HD7950 crashing out of games RMA'd and no problems since.

Sent my Graphic Card back to the store, they told me to wait a month :/ . Now I just bought an Arctic Cooling MX-4 and had it reapplied. Idle temps ( Internet browsing and a couple apps running ) is around 48°C -52°C is that like okay ? My room temps are abt 29°C ( Found a crappy thermometer, don't really know if it's accurate ) . I want to run OCCT but I just want to ask you first .

 

[rolli59]

Those temps are OK if you are doing something not if it just idle then they are on the high side 10-15° over room is what is expected on pure idle.