Question Graphics Card causes stuttering?

Nov 13, 2018
I recently bought a new pc (custom built) straight away I notice this stuttering and audio stuttering for a few seconds 1ce or twice a hour, I instantly contacted the company I had purchased the PC from they told me to bring in the pc and they'll try and help, as i arrived and they assessed the problem they told me my graphics card settings should be set to default and this will fix the issue , i get back home and to no surprise the stuttering continued , i went back to them saying the problem is still happening and they told me they have to send my graphics card off to the manufacturer as everything seemed to be fine.

My question is if a graphics card can cause this problem?

and if so how will the manufacturer fix it but they can't?

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