Graphics card clock randomly increasing and turning screen off

Jul 2, 2018
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I bought a PC about a year ago brand new.

PC Specs:

GPU: GTX 1050
CPU: i7-7700
RAM: 16GB DDR4
OS: Windows 10


This has been happening for the past 6 months. I use two monitors. My monitors turn off randomly sometimes, often when I start up games like fortnite, or even browsing chrome. The screens go black for about 2-3 seconds, and turn back on straight away, showing the HDMI input is detected (as normal for a screen turning back on). Sometimes only one screen will turn off.

I have used different VGA, HDMI, and DVI cables, with no difference. I have updated and reinstalled my graphics drivers using Nvidia's Geforce Experience, multiple times, with no luck. I even purchased a brand new monitor, with the issue still persisting, and no change.

I have been given advice by a friend to perform a clean install on Windows, but I'm not sure this will help.

I downloaded GPU-Z to read and create logs on the graphics card's usage.
Here is the log of what happens when the monitor turns off for a few seconds:


It shows a spike in the GPU core clock, and the GPU memory clock, with a high GPU load one second before the core and memory clock.

I still have warranty on my pc. Should I send it back? Could this be caused by a fault on the gpu and the gpu only?

Thank you for reading, and I appreciate any feedback, advice, and I will answer any questions :)



 

malik11

Prominent
Aug 6, 2017
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the quickest way to find the issue would be to try your gpu in another pc. if the problem persists then its a hardware issue and we can see what we can do from there.
 

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