[SOLVED] Graphics card/ driver conflict

[babi1987]

Hi
My Asus laptop has an RTX 2060 graphics card. Along with that an inbuilt graphics, pertaining to the Ryzen 7 4800 H is also there. The previous night, the AMD drivers got auto updated itself, to some specific Asus certified version, and the display went black. The display came back only when, I plugged a HDMI cable, from the laptop, to my Sony TV'S HDMI port.
What is the probable reason?
Please share your opinions

 

[rgd1101]

try reinstall the ryzen apu driver

 

[babi1987]

Thanks for your response.
I did reinstall the AMD APU drivers via AMD adrenaline, but again it reverted back to the MS and Asus certified drivers

 

[Oxicoi]

Hi
My Asus laptop has an RTX 2060 graphics card. Along with that an inbuilt graphics, pertaining to the Ryzen 7 4800 H is also there. The previous night, the AMD drivers got auto updated itself, to some specific Asus certified version, and the display went black. The display came back only when, I plugged a HDMI cable, from the laptop, to my Sony TV'S HDMI port.
What is the probable reason?
Please share your opinions

It is using your CPU as a display. What @rgd1101 said will not fix it. Still go ahead and update it to the latest though.

If you'd rather use your GPU as a display source, disable the graphics of the CPU (more of an APU) in the BIOS.

 

[dotas1]

It is using your CPU as a display. What @rgd1101 said will not fix it. Still go ahead and update it to the latest though.

If you'd rather use your GPU as a display source, disable the graphics of the CPU (more of an APU) in the BIOS.

That's a solution only for desktop PCs. All new laptops use both integrated and discrete graphic cards. The integrated is used for simple tasks in everyday use and the discrete when more graphic processing power is needed (games, photo and video editing, etc). It's done this way to save power. Unfortunately for most laptops the integrated cannot be disabled.

 

[Oxicoi]

That's a solution only for desktop PCs. All new laptops use both integrated and discrete graphic cards. The integrated is used for simple tasks in everyday use and the discrete when more graphic processing power is needed (games, photo and video editing, etc). It's done this way to save power. Unfortunately for most laptops the integrated cannot be disabled.

Never has a computer used 2 graphical sources to display simultaneously. It's either one GPU or for other instances, the iGPU. I have to disagree with this statement overall.

It is using your CPU as a display. What @rgd1101 said will not fix it. Still go ahead and update it to the latest though.

If you'd rather use your GPU as a display source, disable the graphics of the CPU (more of an APU) in the BIOS.

Following onto my previous reply, I have done a quick Google search to see if these options are available in your BIOS to dig and find the right setting for your issue.

The only information I have to go by is that you have an Asus laptop, in which these steps give in general sense. Follow them if you wish to give it a try:

1. Enter BIOS Setup.
2. Go to Advanced Menu
3. Go to Chipset Configuration Menu
4. Go to Internal Graphics Menu
5. Set the Internal Graphics Mode to Disable or choose PEG/PCI instead of Auto or IGFX. (IGFX means the onboard graphics).
6. Optional: If you also have a Multi Monitors option set this to disable.

It's always worth a try. You can always reset it back to default or "Optimized Defaults".

 

[babi1987]

Thanks everyone for your valuable inputs. I will surely perform these methods.

 

[dotas1]

Never has a computer used 2 graphical sources to display simultaneously. It's either one GPU or for other instances, the iGPU. I have to disagree with this statement overall.


Following onto my previous reply, I have done a quick Google search to see if these options are available in your BIOS to dig and find the right setting for your issue.

The only information I have to go by is that you have an Asus laptop, in which these steps give in general sense. Follow them if you wish to give it a try:

1. Enter BIOS Setup.
2. Go to Advanced Menu
3. Go to Chipset Configuration Menu
4. Go to Internal Graphics Menu
5. Set the Internal Graphics Mode to Disable or choose PEG/PCI instead of Auto or IGFX. (IGFX means the onboard graphics).
6. Optional: If you also have a Multi Monitors option set this to disable.

It's always worth a try. You can always reset it back to default or "Optimized Defaults".

Where in my answer did I say that they are used simultaneously? If you read again, I wrote that each is used for different tasks and most laptops will not let you disable the integrated graphics.

You can disagree as much as you want. This is what happens.

On another note, graphic cards being used to display simultaneously IS possible. That's what SLI and Crossfire does.

 

[Oxicoi]

Where in my answer did I say that they are used simultaneously? If you read again, I wrote that each is used for different tasks and most laptops will not let you disable the integrated graphics.

You can disagree as much as you want. This is what happens.

On another note, graphic cards being used to display simultaneously IS possible. That's what SLI and Crossfire does.

SLI or Crossfire adds more bandwidth and performance (EDIT: This is obsolete in this decade pretty much). If you were to play certain games, you have to specifically choose which GPU displays the game. Obviously you would choose the GPU in the first PCI slot as it has the highest bandwidth and performance.

Most laptops will not let you disable the integrated graphics if there is no GPU included. Why? Because then how else would you use the laptop to begin with?

You did not say simultaneously, you're right. However, you said, enquote: "All new laptops use both integrated and discrete graphic cards." That implies they are being used at the same time by using the term "both", followed up with "and". Sure, a CPU and GPU do different tasks. That doesn't say they both "display". They both have the capability of doing so, to give you the benefit of the doubt. This doesn't mean they both, together, are working to make a display.

Take a CPU by itself that does not have an iGPU nor GPU, put it in a system, and tell me if it gives a display.

[The only reason I'm disagreeing (not trying to argue) is because I'm eliminating any other possibility farther from the solution to the problem. That's because if it were to be "eliminated" as a reason for being the problem, then you are left to overthink of what the issue could actually be when you already moved on from what was the solution to fix the problem.]

 

[dotas1]

@Oxicoi If you exclude the part you disagree, you provide solid and good help/suggestions.

I see what you mean when you say it implies they work together but I did not meant it like that. They do NOT work together. You are wrong though, in most modern laptops you CAN'T disable the integrated graphics. You CAN disable the discrete card though.

The SLI/Crossfire part was included as a side note to say that it is possible. Also not supported anymore yeah.

 

[babi1987]

Thanks a lot for your inputs.
However, in my laptop, there is no such mode as Internal graphics mode, under Chipset Configuration in Advanced menu. Hence could not perform the steps.
On top of that with the automatically reverted Asus certified AMD drivers, after closing a game, momentarily the laptop display shows artefacts.

 

[DSzymborski]

You did not say simultaneously, you're right. However, you said, enquote: "All new laptops use both integrated and discrete graphic cards." That implies they are being used at the same time by using the term "both", followed up with "and". Sure, a CPU and GPU do different tasks. That doesn't say they both "display". They both have the capability of doing so, to give you the benefit of the doubt. This doesn't mean they both, together, are working to make a display.

This is excessively nitpicky, even for me. I use both a Subaru and a lawn mower. That doesn't mean I'm suggesting that I'm pulling the lawnmower alongside my car through an open window while I pick up groceries.