Graphics card too short for PCI slot

[PCIproblems]

Hello. I have a question regarding a new graphics card I just bought last week and received today. I bought a EVGA Geforce GT 730 64 bit 2 gb DDR3 PCI express 2.0 card. The problem I have run into is that my PCI express x16 slot on my motherboard seems too be to large for the graphics card. The graphics card only takes up about half of the slot when inserted. It isn't displaying anything when I turn on my PC. I am using a HDMI connection from the video card. Is there anyway I can make this card work with my motherboard? Here is links to my motherboard and video card. Thank you helping if you do.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814487149&nm_mc=TEMC-RMA-Approvel&cm_mmc=TEMC-RMA-Approvel-_-Content-_-text-_-

http://support.hp.com/us-en/product/HP-Pavilion-a6000-Desktop-PC-series/3677047/model/3723207/document/c01357135/

 

[Reyaz123]

Push it in securely

If not, check your bios settings (shows the key to press on screen at boot)
and look for the display adapter setting and change it from pci - pci-e

 

[PCIproblems]

Push it in securely

If not, check your bios settings (shows the key to press on screen at boot)
and look for the display adapter setting and change it from pci - pci-e

So I am at the option to change my pci setting in bios. But it has the option for pci-ex1 and pci-ex16. Which would I select?

 

[Reyaz123]

Try the pci-ex16 first

 

[PCIproblems]

That seems too have not worked, I am still getting no display with the graphics card inserted.

 

[Reyaz123]

Take a photo and post it here, show how it is being connected

 

[PCIproblems]

http://imgur.com/cBFd3i6?desktop=1

That's a picture of it connected. I'm not sure if it being too short is the issue or not.

 

[Reyaz123]

Watch this video, connect it like this https://www.youtube.com/watch?v=Baj16-6pN8s

 

[PCIproblems]

My graphics card is connected like in that video. So it should be working right? I don't know what else too do. Anymore help is welcomed.

 

[Reyaz123]

Yeah, it should and can work in that slot

Do you have the full specs of your PC? I suspect the psu isn't giving enough power
http://outervision.com/power-supply-calculator

Try connecting the monitor to the onboard gpu, not the one you bought (leave it connected)

 

[turkey3_scratch]

Are you sure it's not a PCIex8 card?

 

[PCIproblems]

My pc has a 300W power supply. According to that site you linked I'm using about 243 watts.

 

[PCIproblems]

Are you sure it's not a PCIex8 card?

According to new eggs description of the card it is a pci express 2.0 card.

 

[turkey3_scratch]

Now that I looked at the Newegg image, that is indeed a PCIex8 card. PCIex8 card do work in PCIex16 slots. Proof http://www.tomshardware.com/answers/id-1851762/pcie-card-x16-pcie-slot.html

But perhaps it has something to do with it.

 

[PCIproblems]

Well maybe I'm not getting it connected into too the slot enough, I can't get it to display. But from what you guys have told me it should work which is confusing as to why it wont.

 

[Reyaz123]

The mobo specs mentions this:*Integrated video is not available if a graphics card is installed.

I would definitely check the cables you are connecting to the gpu

 

[turkey3_scratch]

It should simply push right in, there are no secret levers. Then you have to secure the card with a screw. Did you screw in the securing screw?

 

[PCIproblems]

The mobo specs mentions this:*Integrated video is not available if a graphics card is installed.

I would definitely check the cables you are connecting to the gpu

Not sure of the cables you're talking about. All I have plugged into the card is a hdmi cord that works.

 

[PCIproblems]

It should simply push right in, there are no secret levers. Then you have to secure the card with a screw. Did you screw in the securing screw?

Yep, it's all secure. I am starting to lean toward returning the card. Seems like it's just not meant to work...

 

[Reyaz123]

Noticed it mentioned the card is "refurbished" so your most likely right that it is faulty