Question Graphics issue

[LastSamurai]

Hi all

im having issues where my display freezes and the monitor switches off and says no signal. There’s a specific game I play and it constantly freezes and the screen goes white. But the main issue is why does the screen turn off or says no signal. I have an Nvidia Msi Gtx 1660 gaming x. I haven’t updated my bios for a long time and still have windows 10 which I should upgrade I think?

i have had my card for about 3 years now. I have performed numerous installations of the Nvidia Software but it doesn’t help. I also have vertical mount in my pc so maybe that’s the issue? Could my cpu be causing the problem?

Any help will be great

 

[Lutfij]

When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS: Version(not edition) of OS, since you're on Windows 10
Monitor:

As for your PSU, include the age of the unit. It'd help us two fold if also knew the BIOS version for your motherboard at the time of writing. Install GPU-Z and see if the memory comes up as zero(nil).

 

[LastSamurai]

Amd ryzen 5 2600x
Msi B450 Tomahawk
G.Skill Trident Z 16gb 3200mhz
SuperFower 750w Platinum
Msi gtx 1660 gaming x
Windows 10
Bios 7C02v1E

Age is 3 years all components Except Cpu

 

[dotas1]

How are the temps of CPU and GPU idle and while gaming?
Scan system for malware with Malwarebytes.
Use DDU in safe mode to remove and reinstall your GPU drivers following this guide:
How To - How to perform a CLEAN install of your video card drivers. | Tom's Hardware Forum

 

[LastSamurai]

The cpu temps are around 34 degrees and the gpu when gaming is around 65 or so. I have tried the clean installation of Nvidia and it didn’t work

 

[StGeorge991]

Your temps look very good. Look it might be a windows issue. You could test this by essentialy to either try different card in your PC, or try your card in a different PC. If your card crashes in a different PC in the same manner, it could be a hardware issue, rather than software. And converesely, if different card runs perfectly on your PC it probably isn't windows.

 

[dotas1]

The cpu temps are around 34 degrees and the gpu when gaming is around 65 or so. I have tried the clean installation of Nvidia and it didn’t work,Maybe there’s a windows issue?

Ok, temps look fine. Run the scan and use DDU in safe mode. Clean installation is NOT the same thing.

 

[vladakv]

Only screen is freezeng and switching off, so no bsod or system restart? Try to check cables and do clean install of gpu drivers as members said. If your system is crashing, then go to windows event viewer and check what causing the problem;
windows event viewer-custom events-administrative events and there's a list.

 

[LastSamurai]

How long do graphics cards last? Can you have one for longer than 4 years? I’m thinking is it maybe getting old?

 

[poorbugger]

How long do graphics cards last? Can you have one for longer than 4 years? I’m thinking is it maybe getting old?

No accurate answers to that. A card can last forever or it can last a month. I had a hd 7970 that went haywire in a year but another gtx 980 ti that still runs fine today since its release.

 

[LastSamurai]

Wow i didn’t know that. I’m new to pc’s I’ve only learnt about them through YouTube the past 3 years so the issues that I’m having happened to my amd rx570 where there was a hardware issue as it was overheating at 90 degrees literally and I got it rma and bought this graphics card. It was the worst so I’m worrying that a similar issue will occur. I have done a clean installation of windows twice,deleted everything on my pc and the issue is still there. I’m not sure if I’m installing the software incorrectly?