Question Green Screen Crashes on New Rig

Oct 19, 2023
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I have been getting green screen crashes non-stop on a new build to where I haven't been able to game for the past 2 months since I built it, no warning, it could be within 10 minutes or several hours, the screen just goes green with no text and the system restarts. It has never crashed when doing office work, only gaming.
It has crashed when playing Starfield, Terraria, Arma 3 and Elden Ring, in fact I have been able to trigger crashes by keeping the Elden Ring character creator open and letting it idle, again, it's completely random when it will crash though.


I have checked the Event Viewer and the error I get when it crashes is

WHEA-LOGGER Event ID: 18

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 9

The details view of this entry contains further information.


My Specs

Motherboard
: MSI MAG B550 TOMAHAWK Motherboard ATX
RAM: Corsair Vengeance RGB PRO SL 32GB
SSD: WD_BLACK SN770 1TB
GPU: XFX Speedster MERC319 RX 6950XT
CPU: Ryzen 5800x3D
CPU COOLER: Thermalright Peerless Assassin 120 SE
PSU: Corsair RM1000x 80 PLUS Gold Fully Modular


What I have done
  1. I've used numerous stress testing tools for the GPU/CPU and it hasn't been able to trigger any green screen crashes. (in some cases ran them for hours)
  2. I've checked GPU/CPU temps when gaming and stress testing and they have never throttled, all very cool as I've got 3 corsair fans on the front for intake, and 1 on the back for exhaust.
  3. I've made sure to not overclock anything.
  4. I've reset the BIOS to the default settings, made sure to update to latest BIOS.
  5. I've updated all graphics and chipset drivers.
  6. I've replaced GPU PCIe cable, and reseated the GPU.
  7. I've replaced the RAM and SSD. (I've ran memtester and no errors on all passes)
  8. I've reset PC multiple times, used DDU, again... replaced SSD and setup new OS (Windows 11)
  9. I've ran sfc /scannow and the DISM commands in console.

Conclusion

My personal conclusion is it has to be an actual hardware problem related to the CPU/GPU, but I'm not sure. What do you think? Is there another potential cause or do you also draw the same conclusion?
 

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

RAM: Corsair Vengeance RGB PRO SL 32GB
Got a link to the ram kit?

BIOS version for your motherboard at this moment of time? Make and model of your case? Temps for your GPU, processor and ambient room air temps?

setup new OS (Windows 11)
Where did you source the installer for the OS?
 
Oct 19, 2023
2
0
10
Welcome to the forums, newcomer!

RAM: Corsair Vengeance RGB PRO SL 32GB
Got a link to the ram kit?

BIOS version for your motherboard at this moment of time? Make and model of your case? Temps for your GPU, processor and ambient room air temps?

setup new OS (Windows 11)
Where did you source the installer for the OS?
https://www.amazon.co.uk/dp/B08SQC325S?psc=1&ref=ppx_yo2ov_dt_b_product_details

BIOS Manufacturer: American Megatrends International, LLC.
BIOS Date: 06/28/2023
BIOS Version: A.E0
AMD AGESA Version: ComboAM4v2PI 1.2.0.A
UEFI BIOS: Capable

My case is the Corsair iCUE 4000D RGB AIRFLOW.

Idle temps with several chrome tabs open

GPU: ~42c
CPU: ~33c

When gaming they both seem to be as expected, never throttling and staying within ideal ranges, rarely exceeding 80c, even in very high load.

As for ambient room temps, I have no idea, nothing crazy.

For installing Windows 11, I visited https://www.microsoft.com/software-download/windows11 and created an Installation Media on a 64GB USB 3.0 and then installed it, no issues with that.