Question GSP 670 Background Hiss

Jan 12, 2021
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I have recently bought the GSP 370 and the GSP670. Both are wireless gaming headsets from Sennheiser.
On the GSP 670 there is a distinct background hiss even when there is no cable connected and also no wireless connection established. Turning down the volume on the headset itself doesn’t seem to impact the volume of the hiss.
Has anyone got an idea as to what this might be and how I could potentially get rid of the hiss? It is generally not noticeable during playback but sometimes it comes through when the playback is quiet. The GSP 370 doesn’t have this issue at all.
 

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