Question GTX 1060 - 6GB / BSOD / Video_TDR_Failure (NVLDDMKM.SYS)

[Srecko_1]

Hello everyone,

Around 2 weeks ago my PC case got hit with a chair(by accident), in my opinion, not that hard. Anyway, both monitors went blank and sounded like all the fans were spinning at full power after that. I rebooted and the PC froze on blue windows loading logo, i rebooted again it worked for 5 minutes or so and i got BSOD message: Video_TDR_Failure (NVLDDMKM.SYS )

i have never seen this message before so i figured maybe something moved inside the case so i opened it up and everything seemed fine on the first look, but i decided to detach and attach some parts again(GPU, CPU, RAM, HDD)

Ofc this didnt go smooth at all, GPU wouldnt give power to monitors, RAMs were apparently in bad slots at some point as well etc... Managed to turn it on after a few adjustments and most of the times it works fine, however i still get the BSOD message from time to time , it appears to be random, sometimes i get it while just using chrome, sometimes while chatting with friends on telegram, i noticed that it would get a bit laggy few secs before it crashes, sometimes theres no BSOD , just a freeze, but mostly its BSOD.

Just yesterday i decided to ty finally try some gaming and see how it does, was playing Dayz with around 80fps, no drops, in call on telegram , chrome opened as well , and listened to music on spotify , no BSOD.

Today i went to play Dayz again, first 2 minutes were smooth, 80ish fps, then it dropped to as low as 15 for a minute or 2, then it went back up to 80ish for a few secs, dropped again to 20 and i got another BSOD.

some notes that might be important:

-GPU is in x4 slot, can't confirm if it works in x16(was in x4 when i bought it)
-GPU is powered with the same cable that powers HDD's (no other way, thats the power supply i got with the PC)
-One of the HDD's is a bit older, from my old PC and i remember i had freezes on old PC as well(NO BSOD) and i think i remember hearing the HDD "skip" when the freeze would happen, this however has never happened to this PC until now.)
-Im using 2 monitors, one HDMI and one DP, both on GPU

i found some articles and posts(also from this forum) saying that it might be drivers, or to reinstall windows, but since this all started after i hit the PC with the chair, i dont see a reason it would be drivers/windows related issue, even tho im hoping it is.

i got this PC around 2 years ago , never had any issues until now.

PC Specs:
OS: Windows 10 Pro, Version 22H2
CPU : intel core i5 4590
RAM: 16GB (8GB + 2x4GB)
GPU: GTX 1060 - 6GB
HDD: 500GB Western Digital , 1TB Toshiba, both SATA

Thank you in advance.

 

[Colif]

I think you need a new GPU. If you only started getting Video TDR errors after the accident, it would seem to me it damaged the GPU.

We can look at the crash dumps but Video TDR is a GPU related error but I don't see it very often on Nvidia cards

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

NVLDDMKM.SYS is the nvidia display driver. Its unlikely it would start crashing just after that if you hadn't seen it before. Nvidia drivers aren't perfect but if you hadn't updated them recently, they generally don't start crashing... can.. but I think accident more likely cause.

Can you test GPU in another PC? See if it acts same there?

One of the HDD's is a bit older, from my old PC and i remember i had freezes on old PC as well(NO BSOD) and i think i remember hearing the HDD "skip" when the freeze would happen, this however has never happened to this PC until now.)

is that the boot drive?

 

[Srecko_1]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

This is the latest Dump File that i have, its from Today: https://www.mediafire.com/file/j8hgb7csm15qkuv/010824-40015-01.zip/file

Can you test GPU in another PC? See if it acts same there?

I do have another PC but it has ubuntu server installed on it, which i really do not want to remove, and BSOD appears to be really random at times, it might take days for it to happen(last one was 6 days before Today, i think i had 4 in total in a span of 30ish days), i didnt find a way to recreate/force it yet.

is that the boot drive?

No

 

[Srecko_1]

Hello,

I reinstalled driver with DDU yesterday, hoping it would solve the issue , but it didnt.

Just got another crash few minutes ago, 3 mins into playing DayZ.

Played Dayz yesterday after reinstalling drivers for 2 hours with no issues at all.

Here is a minidump from today:
https://www.mediafire.com/file/t1k3f61f9287y6i/011524-33078-01.7z/file

i found comment on reddit for the same issue on RTX 4090 saying to enable user permissions to full control for nvlddmkm.sys in system32 , with many users saying it fixed the issue,

any chance for this to work?

reddit post link: https://www.reddit.com/r/nvidia/comments/12l01wf/nvlddmkm_4090_crash_solved/


Also i forgot to add in main post that i removed BIOS battery as well back when i hit the PC with the chair.

anyone has any idea what could be an issue?

If the GPU is dead, why is it so random?

Thank you in advance.

 

[Colif]

we had bad weather this week so i been unable to reply.
report - mostly for me

File: 011524-33078-01.dmp (Jan 16 2024 - 03:32:19)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 1 Day(s), 18 Hour(s), 03 Min(s), and 58 Sec(s)

Comment: 2 or more types of RAM are installed.

Did it come with the extra 8gb stick? if not, how long has it been in? Before errors started or around same time as they started?


errors that occur to 4090 may not apply to 1060.

You wouldn't think you need to change permissions on a driver to make it work. Something wrong there... someone did question it in that thread but didn't get a reply... or a source.

Full control does provide additional permissions, most notably the ability to modify permissions on the object and take ownership.

Also i forgot to add in main post that i removed BIOS battery as well back when i hit the PC with the chair.

removed or replaced?

 

[Srecko_1]

Hello,

Thank you for sticking with me on this issue!

Comment: 2 or more types of RAM are installed.

Did it come with the extra 8gb stick? if not, how long has it been in? Before errors started or around same time as they started?

It came with 2 x 4gb ram sticks and i added another 8gb a year ago maybe.

so the extra 8gb was there before error started.

i cannot remember the original position for each RAM but i am pretty sure that it was not the same as it is now since i changed RAM slots for each of the RAMS many times for PC to boot after it got hit and i reinstalled parts in the motherboard.

The first BSOD after the screens went black right after the incident , i cannot confirm it was "video_tdr_failure"
it might have been something else before i started reinstalling parts in motherboard.

i do have another 2x4gbs in another PC that i could swap in if you think RAMs are the issue.

removed or replaced?

not replaced, its still the same battery i just removed it from motherboard and put it back in again after a few mins.

 

[Srecko_1]

Hello,

Addint another report from today in case its needed

https://www.mediafire.com/file/o0g56bc44l2przn/012424-56921-01.7z/file

Happened again after tying to play "DayZ" , just a few minutes into playing, this time with no fps drops, it just happened.

it does seem that there is a higher chance of it happening while gaming than doing other random stuff.

 

[futureman 101]

I have been having a similar issue for a while now. Sometimes BSOD other times game would just freeze with my 1060 6GB.

After each occasion I run the Reliability monitor and fix an issue but I am having problems sorting 0x116 Video_TDR_failure.

Have you seen this article from Microsoft(it might be worth working your way through)>

https://learn.microsoft.com/en-us/w.../debugger/bug-check-0x116---video-tdr-failure

I've tried most things and have removed any software that may interfere.

It now seems to play some games no problem like Days Gone or GTAV.

If it happens again I was thinking of stripping and cleaning the card and repasting it.

 

[gamerk316]

Reading this post, my initial thought is the GPU or the power connectors to it are not properly secured, and the knock to the case disturbed the system enough to cause problems. If you haven't done so yet, I recomment reseating the GPU and reconnecting all the PCI-E power connectors to it. May as well move the card to the x16 slot while you are at it (plus this also eliminates an issue with that specific PCI-E slot).

That being said, if that fails to address the problem, then whatever you did somehow damaged the GPU itself.

 

[futureman 101]

^ yes good idea after a knock, check everything is where it should be. I've had connectors come loose just from vibration.

@Srecko_1 Not sure if you've found a fix, but this looks promising. Change the TDR delay value, apparently it can reset after a windows update.

Extending GPU Timeout Detection

How do I extend GPU Timeout Detection?

manual.notch.one

 

[Srecko_1]

Hello,

Some updates, it does not look good at all

2-3 days ago i come home from work , try to wake up my PC from sleep and monitors are blank, keyboard and mouse are working , both monitors have signal(im not getting the no signal message) theres just no output.

i tried to reboot but didnt work, first few times keyboard and mouse wouldnt light up , after some more reboots they did normaly, but still no signal.

this has happened before , its in the original post here , after reseating almost everything from the case(RAM, GPU, CPU, etc) and trying to power on the PC .

anyway , decided im tired of trying and went on to use my laptop for a few days till the weekend comes and i have time to reseat GPU as recommended by @gamerk316 sicne i was thinking the slot might be demaged as well , hence why i didnt want to stick any other GPU in it yet.

weekend comes and i open up the case , unplug the power to GPU , cant find a screwdriver to reseat it, and im like , ok lets just plug the power back and try to boot, i power it on - again keyboard and mouse dont light up , chatting with my friend telling him "yeah PC is gonzo" while PC is till on, and after like 5 mins it decides to turn on, im like oh nice so i just keept using it.

but oh boy, somethings wrong

just today same BSOD happened 4 times(previously there was 4 in total in the last 30ish days), just from watching YT, or doing random stuff on the internet

i didnt want to upload any , since i assume nothing new can be seen here, but if its needed i will upload all of these reports.

im gonna give my GPU to a friend tomorrow and let him melt it for a few days to see if its the GPU , will keep u guys updated.

@futureman 101 - tried with tdrdelay, it just adds up another 60s of freeze before it BSDO's

im slowly losing my sanity with this thing

 

[futureman 101]

I know it drives me crazy when I just want to game and it often seems random(Days Gone worked for days and then....). I had the same problem, I'd switch the PC on from sleep mode, the PC was running only I was getting the the No Signal message. So I stopped using sleep mode.

What I do is after freeze or BSOD, restart and go to Reliability monitor(through search), then check the error code in 'technical details' and look for a fix online. It can be down to multiple issues I reckon so I just worked through them. I'm still getting the 0x116 TDR failure, though.

I haven't tried a game with TDR delay yet, that 60 seconds should give it time to respond. I wonder what would happen if you extended the time even longer(if possible). But I'll let you know when I do test it.

But I've never stripped and repasted this card and I've been using it for years so that's a possible cause, I just thought I'd try fixes first. But it is an old card now, so if that doesn't work, I'll get a new PC.

 

[Colif]

dump files might help for the ones you got since Thursday but if they all the GPU still, probably won't.

File: 012424-56921-01.dmp (Jan 25 2024 - 05:36:36)
BugCheck: [VIDEO_TDR_ERROR (116)]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by: nvlddmkm.sys (Process: System)
Uptime: 9 Day(s), 2 Hour(s), 03 Min(s), and 37 Sec(s)

report


Have you tried running DDU and instead of getting drivers from Nvidia, try running windows update after and let it find drivers. Might help... they still from Nvidia, just not the latest.

 

[gamerk316]

At this point, the only real option is to reseat the card/try the x16 slot. If the problems remain, then I'd be fairly confident blaming the GPU.

 

[Third-Eye]

@Srecko_1

Can you list the actual PC model, the way you described it, it sounds like a prebuilt from DELL, HP or some other brand.

Have you checked CPU and other component temperatures with any software like HWMonitor or HWInfo64?

It sounds a bit like the CPU needs to be reseated in the CPU socket, which will require new thermal paste. Sometimes a hit or hard "jolt" to the system can cause CPU pins to shift slightly and lose full contact or proper positioning with the contact pads on the CPU when in the socket. Heating and cooling cycles can also make the pins shift slightly during use and cause a system freeze or a boot looping on boot up.

 

[Srecko_1]

Hey Guys,

Been awhile, just some updates on this:

@gamerk316 - x16 doesn't work for sure, no display on my GPU, some pixelated outputs on friends GPU.

@Third-Eye - tried 2x , nothing changed.

I bough SSD and i installed fresh windows on it, BSOD was still there, so no corrupted files or bad HDD can be considered as issue here. everything below was tested on fresh windows installation.

Long story short i decided to transfer my GPU to my server PC alongside with all of the RAM's.

What i can confirm is that GPU or RAM's were not the issue for sure.

We tried another GPU with every RAM stick , one by one and we got the BSOD each time(meanwhile i discovered that "Dota Underlords" is a shortcut for the BSOD , happens way more often there than anywhere else, no clue why..)

x16 slot is dead for sure, i cant confirm if it was dead when i bought the PC or it died along the way, but its dead.

so that shifts me to thinking that the x4 slot witch i have used so far might be slowly dying as well for some reason.

as for the BSOD , the things that were left in old pc and were not tested are PSU, CPU, Motherboard and random cables.

I assume it could be either that was causing the issue..

maybe the PSU was bad, didn't give enough power at some random points for the GPU, or it was slowly damaging the motherboard, fried x16 slot , and proceeded to kill other things no clue

Thank you all for sticking with me on this issue, unfortunately i didn't have time and patience to get down to this issue so we could figure out what actually happened.