Question GTX 1080 with only one of two led's labeled ej13led1 & ej13led2 on

[berbes]

hello! i have a client with a ROG gaming desktop with a GTX 1080. he gets windows stating that the card is unplugged and windows defaults to their drivers now. i turned the unit on and noticed two soldered led lights just below where the power plugs in (2 4 pins side by side) labeled ej13led1 & ej13led2. ej13led1 is lit and ej13led2 isn't. a problem with power? thanks for the ideas!

 

[rigg42]

Yep. One of the 4 pins isn't getting power.

 

[berbes]

thanks, rigg. should both be on or off? easier to figure out the broken side

 

[rigg42]

Both on

 

[berbes]

hello again. i swapped out the PSU, but still show the same result; no monitor and one light burnt out on the GTX 1080. can it be the card?

 

[rigg42]

Sounds like it's the card. Do you have another card to confirm? That card should still be under warranty. Contact Asus support and RMA it if need be.