GTX 780 MSI Gaming N780 TF 3GD5/OC troubleshooting

[ingalik]

Hi!!!
Actually the problem is and how it appeared:
There was a power surge and UPS for some unknown reasons, simply turn off the computer.
After this graphic card stopped running. Embedded video has signal to the monitor, all other components are working properly. The graphic card does not give a signal to monitor, and system not detect it, there is only a very rapid rotation of the fan.
What I have taken:
reset BIOS and CMOS;
uninstall drivers and device in Windows;
I measured the voltage on the power supply ( extra lines power - 12 volts);
I installed videocard in a different slot;
installed in a PCI slot another videocard (started and worked without problems);
and last, install my videocard in another computer (the result is same - no signal and fans very rapid rotation)

Any solution please!
All thanks in advance.

Motherboard: MSI Krait Gaming Z170A
Processor: Intel Core i3-6100 3M Cache, 3.7 GHz LGA 1151
CPU Cooling System: Cooler Master Hyper 212 EVO
RAM: G.SKILL 16GB (2 x 8GB) Ripjaws V Series DDR4 3200MHz DIMM F4-3200C16D-16GVKB
Graphic card: GTX 780 MSI Gaming N780 TF 3GD5 / OC
Hard Drives: Samsung 850 EVO M.2 250GB SSD
WD Caviar Gree 2TB
Power Supply: Thermaltake Smart SE 730W

 

[rcald2000]

Unfortunately I have no solution to offer, in order to fix your GTX 780.

However, am I correct in assuming that your UPS was supposed to have surge protection? I've never heard of one not having that built-in feature. Many of the better UPS companies will include free hardware protection insurance to equipment connected their product, up to a certain value. Even my $20 Belkin surge protector includes that assurance: http://www.belkin.com/us/BE112230-08-Belkin/p/P-BE112230-08/

A replacement GPU is not a lot of money, considering it's the only part of your computer that appears to be damaged. I recommend that you look up the UPS' policy online to see what the requirements are. Then contact the UPS company on Monday.

Addendum: Be aware that instructing them that your broadband connection was not surge protected may give them a loop hole not to cover you. Surges actually can travel through an coax and ethernet cable. It happened to my friend whose computer received a devastating surge through the cable modem.

 

[rcald2000]

One more thing: That power supply looks very cheap. When I looked up the specs on the ThermalTake website, it states 730 max watts and 830 peak watts. The fact that it even lists peak watts, makes me uncomfortable. Personally I wouldn't have used that specific power supply before the surge and definitely wouldn't use it after. Tell the UPS company that the power supply is damaged as well, because it most likely is. Replace it with a higher quality brand & model.

 

[ingalik]

Thanks for your reply.

I know what was the reason and what I need to change the ups and power supply, they came from old build.

 

[rcald2000]

No problem. Let me know how it works out. I've never submitted this type of claim before, so I'd be curious to know how smooth the process goes.

 

[ingalik]

Ok. I'll keep you up to date.