GTX 960 graphics card does not detect HDMI

[williamlongchu]

Hi there,

I was hoping someone could advise whether I have a faulty GFX or whether I'm doing something wrong. The GFX I'm talking about specifically is a Asus GTX 960 Strix 2GB.

I've built a new rig from scratch and wanted to have a dual screen set up. My monitors are relatively old in the sense that they only have VGA outputs.

Upon putting everything together (exception of GPU), the PC boots up fine where my motherboard (Asus Maximus VI Gene MATX) has only one display output that happens to be HDMI.

My monitor is using a VGA to HDMI converter of which works fine when starting up (plugged into the motherboard).

Upon installing my Asus GPU - it makes the integrated graphics redundant (which is understandable), where all the reliance of display output goes to my graphics card. In saying this, it does not detect my monitor when being plugged into the HDMI of the GPU.

However, on plugging my monitor into the DVI port (of the GPU), the image works fine. And attempting to run the GPU off both DVI and HDMI, only the DVi monitor works.

I have additionally attempted to connect my TV (which is completely separate to the monitor) via HDMI and the GPU was unable to detect it (and yes, I did attempt to select the correct channel on the TV, for HDMI).

My question is, should this graphics card run straight off the back of being plugged into the PCIE slot (regardless of whether I wish to use DVI, Display Ports or HDMI) or is it reliant on updated drivers in order to function?

I have already installed the drivers off the CD it came with, but I am still having no luck in detecting my monitor which is hooked up via HDMI.

I have no display port monitors to trial the other ports.

My previous graphics cards have always been plug and play so I don't know whether I currently own a faulty GPU and any advice would be appreciated. Those who own the same graphics card would also be able to advise me on whether they were also able to plug in HDMI straight away without any driver updates.

Specs of my PC (in case you were wondering):

Asus Maximus V Gene MATX (z87 chip)
8GB Fury DDR3 Ram
250 Samsung Evo 850 SSD
600w Corsair PSU
Intel i5 4690k
Corsair H100i Hydro cooling fan

Thanks in advance

 

[williamlongchu]

As a note, I've updated the bios to the latest one and when the graphics card is plugged in, the LED is on and fans work fine. DVI works, just an issue with HDMI.

 

[Diganta Das]

As a note, I've updated the bios to the latest one and when the graphics card is plugged in, the LED is on and fans work fine. DVI works, just an issue with HDMI.

Ok so i have the same card as you can see below. I use hdmi as one monitor setup. It is plug and play. No driver needed.
Are you plugging both monitors at the same time? Try pluging in the hdmi only and try to boot. If it's not detected the the card is faulty. If it is then no problem. I can say how to plug in the other one.

 

[williamlongchu]

As a note, I've updated the bios to the latest one and when the graphics card is plugged in, the LED is on and fans work fine. DVI works, just an issue with HDMI.

Ok so i have the same card as you can see below. I use hdmi as one monitor setup. It is plug and play. No driver needed.
Are you plugging both monitors at the same time? Try pluging in the hdmi only and try to boot. If it's not detected the the card is faulty. If it is then no problem. I can say how to plug in the other one.

Hi Diganta Das,

Yes, had tried yesterday evening to use the graphics card with just HDMI only and seems that nothing is detected. Have additionally tried using my TV's HDMI but nothing was detected. When using the DVI (as a single monitor set up, or as a dual monitor set up) - DVI works fine, but still cannot detect my HDMI monitor/TV.

 

[Diganta Das]

As a note, I've updated the bios to the latest one and when the graphics card is plugged in, the LED is on and fans work fine. DVI works, just an issue with HDMI.

Ok so i have the same card as you can see below. I use hdmi as one monitor setup. It is plug and play. No driver needed.
Are you plugging both monitors at the same time? Try pluging in the hdmi only and try to boot. If it's not detected the the card is faulty. If it is then no problem. I can say how to plug in the other one.

Hi Diganta Das,

Yes, had tried yesterday evening to use the graphics card with just HDMI only and seems that nothing is detected. Have additionally tried using my TV's HDMI but nothing was detected. When using the DVI (as a single monitor set up, or as a dual monitor set up) - DVI works fine, but still cannot detect my HDMI monitor/TV.

As far as previous experience with asus cards. This is generally due a faulty hdmi port. Ask for a replacement. That will be the best choice. Else you can always use a converter but as it's new it's better to replace.

 

[Sensei Gamer]

I think nearly all new graphic cards that I've known is just a plug and play, No need to do anything else Maybe it is just a faulty card .

 

[Khagen_1]

I don't think it's a faulty hdmi port (sorry not much of an answer), I'm using the same gpu and when I initially set it up it was through a hdmi cable to my living room tv. I took it upstairs to use in my bedroom and I get the problem of no hdmi detection (from the TV) and no monitor detection (from the PC). It worked fine downstairs.

*edit* I was installing the driver software that came with the gpu whilst looking for an answer, works fine now.