GTX 980 black screen after BIOS splash - as soon as Windows 10 loads

pomo12

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Jan 19, 2016
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Hey all, new to this forum and I've had many problems before on old builds that I found solutions to here - thanks!

So I built my PC in late 2014 and it's been fine since, until now. Here are the specs:

Intel® Core™ i7-4770K Processor
MSI 87I motherboard (mini-itx) with most recent bios flash
Crucial Ballistix Elite 16GB Kit (4GBx4) DDR3-2133
Reference GTX 980 (ZOTAC)
XFX PRO 850W power supply
Samsung evo 840 SSD 240gb (boot drive)
WD 1TB drive
Acer xb270hu 4K GSYNC display (displayport only)

When playing League of Legends on Sunday, it started going to a black screen during games with no signal to the monitor, at random times. I would continue to hear the game and music for a short period before the sound crashes and the computer would restart. This happened 9-10 times so I tried rolling back the NVIDIA driver to previous ones, as it was on the newest driver 361.43. Somehow, it got to the point where the screen will turn black and no signal to the monitor, but the computer would remain on and the sound would continue.

As of Monday, when booting up, I am able to see the BIOS splash and the option to enter BIOS setup or run boot menu, before being greeted with a black screen. This or I am greeted with the "windows was not able to start correctly". Occasionally when restarting, I can reach the login screen but am then greeted with a black screen as soon as I hit space to enter the password. And at other times, I can even reach Desktop and it will crash after a short time, or when I play league of legends almost immediately.

I have reinstalled windows and the problem still persists, I have no files downloaded and I still cannot enter windows except in 1 in 30 or so boot ups. When no driver is installed (so the graphics card is not recognised and is referred to as a VGA source) windows would run for hours, though I didnt try it with a game.

I then tried to run the PC through the on-board motherboard displayport, which worked fine and even ran a full game, though it would never show me the BIOS splash screen and would directly go to windows after a short black screen. I proceeded to disable the onboard gpu in device manager - as suggested - and tried the GTX 980 again, to no avail.

Safe mode appears to work with networking using the GTX 980. Device troubleshooting via Windows keeps saying that the computer needs to restart for driver updates to be active, even though I have restarted it numerous times and cleared CMOS.


TL;DR Black screen during league of legends games, now black screen immediately after motherboard bios splash or at random times in windows. System is over a year old and this is a new, out of the blue problem.

Edit: Device manager indicates the monitor is a generl PnP monitor, which it clearly is not. Tried using Acer drivers (windows 8.1) for my monitor XB280HK but now the keyboard/mouse/screen are all not receiving a signal. Strange.

Thanks for any help

 
Solution
I know that some motherboard manufactures often times have various ports on their boards disabled. Plus, a display port is not completely recognized by some monitors yet when you switch them to auto, sometimes you have to manually do it.

I can only go off of what we have here, but if it's not the graphics card, then it's your board. It's not the processor or the RAM, because if it was, the PC most likely wouldn't even boot let alone allow you to play games on it.

thejackal85

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Jan 18, 2016
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This is definitely a graphics card problem. It honestly sounds like your graphics card is failing, it explains everything. Put it in another computer, it will most likely have the same issue. I would try taking the card back if you have a warranty on it.
 

pomo12

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Jan 19, 2016
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I believe it is in warranty, though it doesn't explain why the displayport from the motherboard to the monitor directly (without a graphics card in place) is not working at all either.
 

thejackal85

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Jan 18, 2016
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I know that some motherboard manufactures often times have various ports on their boards disabled. Plus, a display port is not completely recognized by some monitors yet when you switch them to auto, sometimes you have to manually do it.

I can only go off of what we have here, but if it's not the graphics card, then it's your board. It's not the processor or the RAM, because if it was, the PC most likely wouldn't even boot let alone allow you to play games on it.
 
Solution