GTX 980ti suddenly died ! Need help !

[james.maslow022]

So I was playing AC: Origins and I was experiencing 2-3 second stutters, at first I thought it was my cpu because I was in a densely populated area in the game then my display suddenly died so my first instinct was to restart my pc, There was no display so I looked at my case window revealing that my g1 980ti has stopped working, no power receiving at all(no led , no fans and can't be detected.) I will bring it to the store i bought it from hoping that the 3 year distro warranty can cover it. But first I will bring it to my friend's house and test it with his pc.This card was rma'd dec 2016 and was replaced with a brand new card and I've been using it ever since. My question is could it be my gpu just reached it's lifespan or maybe a bad psu or a bad pcie socket?? I'm really hoping it's my psu or pcie sokcet. I am looking forward to explanations of my card dying because I don't understand how gpu's work besides gaming. Thanks !


i7-4790k
8gb ram
g1 980ti 🙁
asus b85m-g mobo
80 bronze 620w psu from seasonic
dell 2560x1440p monitor

PS: The shop took my card for warranty but it's waiting for approval due to tiny scratches on the backplate. Can scratches on the backplate void my warranty?

 

[hang-the-9]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

 

[james.maslow022]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

whenever I play I leave hwmonitor on to constantly monitor temps , my 980ti never went above 75c while playing. It just died all of a sudden while playing and I still don't know the reason.

 

[budgetgamer12345]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

whenever I play I leave hwmonitor on to constantly monitor temps , my 980ti never went above 75c while playing. It just died all of a sudden while playing and I still don't know the reason.

First of all did you have the pcie cables correcty and properly plugged on the graphics card?
Try to boot the PC with only the integrated graphics and remove the GPU.
I think this problem is with your PSU not your GPU.
Is everything properly plugged in your mobo, and are all cables properly plugged on the components?

 

[hang-the-9]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

whenever I play I leave hwmonitor on to constantly monitor temps , my 980ti never went above 75c while playing. It just died all of a sudden while playing and I still don't know the reason.

Did you test the card in another system like you were going to? Dead card for sure?

 

[james.maslow022]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

whenever I play I leave hwmonitor on to constantly monitor temps , my 980ti never went above 75c while playing. It just died all of a sudden while playing and I still don't know the reason.

First of all did you have the pcie cables correcty and properly plugged on the graphics card?
Try to boot the PC with only the integrated graphics and remove the GPU.
I think this problem is with your PSU not your GPU.
Is everything properly plugged in your mobo, and are all cables properly plugged on the components?

It's with the supplier now for distributor warranty , I've been using this card for a year before it decided to break , I doubt wiring was the issue though. It just went black all of sudden during gameplay and further inspections show that it wasn't receiving power at all even with another system.

 

[james.maslow022]

There is pretty much no way to know why the card died, are you sure the fans were all working? Did you ever check temps when it was working?

Scratches are normal when you are installing the card, nothing they should have issues with unless things were cracked or broken.

whenever I play I leave hwmonitor on to constantly monitor temps , my 980ti never went above 75c while playing. It just died all of a sudden while playing and I still don't know the reason.

Did you test the card in another system like you were going to? Dead card for sure?

The guys at the shop tested it out first before sending it to the supplier, their official diagnosis on my warranty form was "auto-off power, no display". Still don't what caused this problem though as I've only been using this card for a year.