Question h150i elite capellix Red blinking

[bubuie]

Hi guys need an advise

I got h150i elite capellix which is blinking red , I noticed pumps and all the fans are working properly, as well as I have z690 aorus gigabyte master m/b which has two usb ports on it, each of them gave error when I have plugged commaneder core usb thingy

Ordered new Commander Core RGB
It Arrived and it's still the same... Basically motherboard does not recognize h150i Elite Capellix ....

Each time I connect this happens

Error Message...



I am on Z690 Gigabyte Aorus Master Motherboard...

Can anyone help me out? Pump works, fan works, when I start the computer before it posts , everything works normally ( Not blinking red)... once it posts it starts to blink red...

Do I need to adjust something in Bios? ( BIOS And all chipsets are up to date BTW)

 

[Crosslhs82x2]

Have you installed the Icue software which has the drivers ?

 

[bubuie]

Have you installed the Icue software which has the drivers ?

Hey there , yeah I did install latest version tried older ones as well.

 

[Crosslhs82x2]

Contact Corsair Tech Support.
Regardless whether you bought the H150i new or used to get help.
But if they give a Rma and you don't have another cooler you are looking at about a 2 week down time from the time you ship it back to recieving the replacement.