Had a new Toshiba Canvio portable Hard drive and I can't see it on "my computer".

[Belle Tueur]

I have a brand new Toshiba Canvio portable external hard drive. I can't see it on "My Computer" but it does show in Device manager. Its also says it working properly. How can I make it work. my OS is win 7. Also, I hear a ticking sound. is it normal? Please please please... I need step/instructions on how to make it work. Thank you very much in advance.

 

[plaintuts]

Have you tried connecting to the other usb ports of the computer?

 

[Boogieman_WD]

Hey Belle. You could try opening Disk Management and see it it shows up there. Try assigning the drive a letter to see if it fixes the problem. You could also try different USB ports as @plaintuts suggested and try to see if it has the same issue with other computers.
Here's a link with instructions on how to change the drive's letter: http://wdc.custhelp.com/app/answers/detail/a_id/137/
Just click the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD

 

[Belle Tueur]

Hey Belle. You could try opening Disk Management and see it it shows up there. Try assigning the drive a letter to see if it fixes the problem. You could also try different USB ports as @plaintuts suggested and try to see if it has the same issue with other computers.
Here's a link with instructions on how to change the drive's letter: http://wdc.custhelp.com/app/answers/detail/a_id/137/
Just click the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD

Hello Boogieman_WD,

I tried that but still the same. What I can see now is on File system column it says RAW; Status: Healthy (Primary Partition). Please tell me what I should do next... Thank you..

 

[Belle Tueur]

Have you tried connecting to the other usb ports of the computer?

Hi Plaintuts,

Also tried to the other USB ports, but same result. I also tried it on diff comp but cant detect it. Please help...
Thanks!

 

[plaintuts]

Toshiba offers no real utility software to diagnose the drive..

Better to just have it replaced,

External drives should function similar to usb thumb drives, no need to allocate settings in disk management.

 

[Boogieman_WD]

I'm with plaintuts on this one. If nothing helps, there might be a problem with the drive itself and having in mind it's a new HDD it's better to call their customer support and RMA.