Hal.dll and ntoskrnl BSOD While gaming

fireburn5504

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I have no idea what wrong with it. I've tried everything. Heres a minidump

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17134 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff802`8b418000 PsLoadedModuleList = 0xfffff802`8b7d21f0
Debug session time: Tue Jul 17 01:20:45.117 2018 (UTC - 4:00)
System Uptime: 0 days 0:18:05.861
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff990abffa9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff802`8d870a38 fffff802`8bdb8520 : 00000000`00000124 00000000`00000000 ffff990a`bffa9028 00000000`b6000000 : nt!KeBugCheckEx
fffff802`8d870a40 fffff807`780014ba : ffff990a`bffa9028 ffff990a`bfec0ee0 ffff990a`bfec0ee0 ffff990a`bfec0ee0 : hal!HalBugCheckSystem+0xd0
fffff802`8d870a80 fffff802`8b6e0ff1 : ffff990a`bffa9028 00000000`00000000 ffff990a`bfec0ee0 ffff990a`bfec0ee0 : PSHED!PshedBugCheckSystem+0xa
fffff802`8d870ab0 fffff802`8bdb9c60 : 00000000`00000728 00000000`00000000 fffff802`8d870e00 00000000`00000000 : nt!WheaReportHwError+0x261
fffff802`8d870b10 fffff802`8bdb9fc0 : 00000000`00000010 ffff990a`bfec0f30 fffff802`8d870cb8 00000000`00000000 : hal!HalpMcaReportError+0x50
fffff802`8d870c60 fffff802`8bdb9eae : ffff990a`be2debb0 00000000`00000001 fffff802`8d870e00 00000000`00000000 : hal!HalpMceHandlerCore+0xe0
fffff802`8d870cb0 fffff802`8bdba399 : ffff990a`be2debb0 fffff802`8d870ef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
fffff802`8d870cf0 fffff802`8b5be93b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x49
fffff802`8d870d20 fffff802`8b5be5ff : 00000000`00000000 fffff802`8b5be517 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff802`8d870e60 fffff802`8b70d290 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x1bf
ffffd604`6f8e65f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExFreePoolWithTag+0x230


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------


This free analysis is provided by OSR Open Systems Resources, Inc.
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fireburn5504

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I have a 430w 80+ from evga, an amd fx 4300, amd rx 460, 8gb ram. 7200k rpm 1tb western blue, a gigabyte motherboard compatible with my cpu and everything, and 3 case fans
 

Colif

Titan
Moderator


Its one of the tags you have attached to post.

Error 41 isn't PSU, its just the result of a report Windows runs on startup to establish if PC was shut down right the previous time. IT found it wasn't so it made Kernel error 41.

WHEA errors can be caused by Overclocking so remove that if you have one. remove any overclocking software as well.
Can be caused by Heat so make sure PC is clean inside.

I will ask someone to look at dump files.
 

gardenman

Reputable
Herald
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/a5dG.html

File: 071718-22453-01.dmp (Jul 17 2018 - 01:20:45)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 18 Min(s), and 05 Sec(s)

File: 071718-21812-01.dmp (Jul 17 2018 - 00:43:02)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: Overwatch.exe)
Uptime: 0 Day(s), 7 Hour(s), 02 Min(s), and 14 Sec(s)

The overclocking driver "AODDriver2.sys" was found on your system.
The overclocking driver "RTCore64.sys" was found on your system.

Motherboard: https://www.gigabyte.com/Motherboard/GA-78LMT-S2-rev-11#ov
It appears that you have the latest available BIOS already installed for your system.

I can't help you with this. Wait for additional replies. Good luck.
 

fireburn5504

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I followed what you instructed me to do and it didn't fix my problem
 

Colif

Titan
Moderator
Apart from the below specs, what are the other parts in the PC?

CPU - AMD FX(tm)-4300 Quad-Core Processor
Motherboard - Gigabyte GA-78LMT-S2

I said earlier that the Event 41 isn't a sign of a bad PSU but I didn't mean to exlude it from possibly causes of the WHEA errors.

WHEA errors are notoriously difficult to solve because the cause is simply "unknown hardware failure". The dumps nor system info submitted cannot even hint at the piece of hardware that has failed. WHEA errors can be caused by Heat as well so make sure inside case isn't full of dust in fans and heat sinks

Try running memtest on your ram sticks, one stick at a time. Up to 8 passes, any error count higher than 0 is too high, and that memory stick needs to be removed/replaced

Run Prime 95 on the CPU - http://www.guru3d.com/files-details/prime95-download.html

Try running HDTune on your SSD/Hard drives - look on the health tab and see if every line gets an OK tick after the SMART test finishes
 

fireburn5504

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I replaced my hard drive about a week ago and I ran the windows memory diagnostics and they said my ram was perfect. Also if I run prime 95 then my computer blue screens after about 5 minutes. I have an AMD RX 460 with 8gb of ram. I also have a WD blue 1tb HDD.
 

Colif

Titan
Moderator
the windows memory diagnostic isn't as good as memtest

With CPU crashing so fast it could be the cause. Prime95 checks ram as well, hence reason I want you to check ram out

If there is any problem with your CPU, your RAM, or the parts of your motherboard which are the interface between your CPU and RAM, then Prime95 has a tendency to fail. This is a very useful characteristic if your computer is flakey and you're not sure which component is causing the problem. If your computer can run Prime95 for 24 hours without any errors, then you can usually assume that your CPU and the parts of the motherboard which interface with the CPU and RAM, are stable and working well.
http://www.playtool.com/pages/prime95/prime95.html
 

fireburn5504

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I ran the torture test that you linked me and it crashed my pc in about 30 seconds. And I cant run memtest because I need to buy a flash drive in order to run it because I dont own one. Do you have any ideas of whats wrong?
 

Colif

Titan
Moderator
Not until we have eliminated working parts of PC from potential causes.

What other parts are there in PC? WHEA can be any part so knowing what you have might help.

Check the ram once you get a USB as it is 1 less item to check out
 

fireburn5504

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I have my motherboard, cpu, gpu, hdd, ram, 430w power supply, and 3 case fans. I also have a usb wifi adapter. I know that the hard drive works because i just replaced it to hopefully fix the bsod but it never did. I ran the memtest and my ram works. Thats all I know for sure. I also just crashed while watching youtube and installing an item but i dont know if that will help. Thanks in advance for all of your help.
 

Colif

Titan
Moderator


Sorry I am slow to react, I was feeling sick yesterday.

Can you download and run a program called Speccy. It will show us what parts are in your PC and what their makers are so I can keep trying to figure out what cause is - https://www.ccleaner.com/speccy/download
ONce you run it, click File > save snapshot and it will let you save all the info as a file. Name it what you like and then upload it to same place you put dump files and show a link here.

WHEA can be caused by any hardware so knowing what you have now will help test it all.
 

fireburn5504

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Here is the snapshot link:
https://www.dropbox.com/s/ut4un4vdssqihnw/Speccy%20Snapshot.speccy?dl=0
 

Colif

Titan
Moderator
Shoots self for blindly missing you already told me all this.

CPU - AMD FX(tm)-4300 Quad-Core Processor
Motherboard - Gigabyte GA-78LMT-S2
8gb DDR3
RX 480 GPU
1tb WD hdd
what PSU?

Oculus VR Headset
Netgear Wireless Adapter

So ram is fine, I suspect problem is your CPU but as the only way to know for sure is to use another CPU and see if it fixes it, I would suggest getting a PC repair shop to look at the hardware. IT might be motherboard or PSU as well, and those are also items you can only identify with spares
 

fireburn5504

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Thanks, I will try to do that soon
 

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