Question [Hang/Freeze/Crash] - Event ID 14 nvlddmkm, AMD+NVIDIA

Apr 17, 2020
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This thread is for if your issue occurs sporadically and randomly (from once every week(s) to once every month(s)). If you are having the same event ID repeatedly and consistently you do not have the same issue.

PLEASE DO NOT COMMENT IF YOU DO NOT HAVE QUESTIONS, A FIX OR RELEVANT ADDITIONAL INFO as this will otherwise flood the thread is it did with the previous one. Use the poll instead to add your +1.


Introduction:
This has been a long going thread from Reddit which I was the owner of.
The thread is almost 6 months old, meaning it will most likely archive and I am getting notifications from other people having the issue almost every other day. I decided to compile (300+ comments) the info from that thread and post it here.

Issue Description:
As stated above, this issue occurs sporadically: you can be gaming, editing, or watching a Youtube video, it doesn’t seem to have correlation. On average it will happen once every 3 weeks for me.
When the error occurs, the computer will begin to stutter, your inputs will be extremely jerky/delayed and sometimes the screen will go black with only the cursor displaying. This makes it impossible to use the computer while it occurs.
The issue will sometimes resolve itself (can take from 1 to 15 minutes) and sometimes last too long for it to be worth waiting, meaning I will manually crash my computer.

There seems to be a correlation between having a NVIDIA GPU and an AMD Ryzen CPU, however, (very) few have described the issue happening on a different configuration.

Last time I had the issue: [2020-03-07]
(YYYY,MM,DD).

Event Viewer Error:
Event ID 14 - nvlddmkm
The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video3
0cec(3098) 00000000 00000000

The message resource is present but the message was not found in the message table

Contacts:
Others and I have attempted contacting both AMD & NVIDIA here is each of their answers (broadly):
AMD: Ensure that you have updated the BIOS and chipset drivers for your motherboard and are using stock settings. They think it's mostly an issue related to the graphic's card. It should be on NVIDIA's side to fix this. It could also be related to this link: https://support.microsoft.com/en-us/help/2665946/display-driver-stopped-responding-and-has-recovered-error-in-windows-7 (which is related to windows 10 as well).
NVIDIA (info from Reddit user u/faildude7): “[...] I contacted with NVIDIA and they told me that is an incompatibility issue that they're aware of it and it's more common with RTX series but it's gonna be hard to fix since it's on AMD's part and should be resolved with a BIOS fix from their part, they told me that it's because the use of virtual threads on multi-threading in Ryzen that doesn't link well with NVIDIA processes.” + “he told me that and it's pretty bad since this error seems like it's 6 years old at least so I don't see them fixing it any time soon, this just was more popular with the RTX series since he told me that it's more common with these graphics but if you search info you can see people complaining for years.”

Fixes
This is a list of attempted and not attempted fixes mentioned by some users from the thread mentioned above. The problem with this issue is also not knowing when the issue will happen. Someone can declare a fix but we don't truly know about whether it works or not after a few months of waiting (as the issue occurs so sporadically). Running generic stress tests will also not make the issue occur.

Attempted Fixes:
  1. RMA (Replace) with the same GPU model. This does not fix the issue. (Generic fix)
  2. Update drivers. This does not fix the issue. (Generic fix)
  3. Use stock settings. This does not fix the issue. (from AMD)
  4. Disabling XMP on the BIOS. This does not fix the issue. (from u/3feetHair)
  5. Enabling XMP on the BIOS. This does not fix the issue. (Generic fix)
  6. Setting your Power Plan to AMD’s “High Performance” (from u/Injuis)
  7. Setting Memory Frequency to the correct frequency through BIOS (from u/NovalAcanthocephala6)
  8. Change your GPU power mode to “Maximum Performance”. NVIDIA Control Panel -> Manage 3D Settings -> Global Settings -> Power Management mode. Many users have mentioned this working (from u/eatwritelaugh) [fix personally attempted on 2020/04/16]
  9. DDUd and reinstall drivers. This does not fix the issue. (from u/Aravind92)
Potential Fixes:
  1. Update BIOS for Chipset & Motherboard. (This has been attempted by some and didn’t fix the issue, however it could still be a potential fix in the future.)
  2. Reset Windows Power Options (from u/Aravind92)
  3. Disable HW Acceleration in Firefox (from u/Aravind92)
  4. RMA (replacing) with a different PSU. This has apparently fixed the issue for one user, however the user had an intel CPU. (from u/Speedfreakz)
  5. Replacing every component in your computer seems to work (which admittedly is not a fix).
  6. Set your RAM to “Power Down Enabled/mode” to disable and “Gear Down Mode” enabled. (from u/Gigakv)
Other Info compiled from user comments on the previous thread:
  • u/sprousaTM has mentioned this only occurring when the PC is idle.
  • u/ponybeu5 has mentioned changing from a 1080 Strix to a 2080 Super EVGA and then starting getting the issue (with AMD 3900X).
  • u/RafaMarioFan has said the following: Started with this setup: GT1030+ used A320+ ryzen3600 + 500W psu (that doesn't have 80plus), changed to a Galax 1660 and started having the error. Replaced PSU for a Corssair CX 550 (80p bronze) which didn’t fix the error. Went back to the GT1030. Bought a RTX 2060S which caused the issue again. Then changed from A320 to a B450 which didn’t fix the issue.
  • A few users have mentioned the issue only occurring a few months after having their PC built. (I personally don’t remember)
  • u/Civil_Specter has mentioned a fix, however it seems like their issue was occurring consistently when gaming, which is different from what a majority of people are getting and most likely a different issue:
    • Use AMD Ryzen Master to disable SMT (Simultaneous Multi threading)
    • Downloaded a program called Project Lasso to improve gaming performance.
    • Used EVGA Precision X1 software to make a custom GPU profile with “Boost Lock” enabled. Which keeps your GPU from idle.
  • u/Gigakv has provided the following info: Can confirm it's still an issue with Ryzen 3000 + Turing
    • Ryzen 2600 + RTX 2060 - no problem
    • Ryzen 3600X + GTX 1070 TI - no problem
    • Ryzen 3600X + RTX 2060 that worked fine with the Ryzen 2600 - GPU crashing when using hardware acceleration \ idle. No issues during gaming or stress testing.
  • A few users mention that it probably has a link with hardware acceleration.
  • A few users mention that it probably has a link with the GPU switching from idle to performance mode.
  • u/MBDdk mentioned that the issue might’ve been fixed in the AMD driver update 20-2-2: “Performing a task switch with some Radeon Software features enabled or some third-party applications with hardware acceleration running in the background may cause a system hang or black screen.”
My Full Computer Specs:
GPU: NVIDIA GeForce RTX 2080 Ti
CPU: AMD Ryzen 9 3900X
CPU Cooler: NZXT Kraken x62
Motherboard: GIGABYTE X570 Aorus Master
RAM: G.Skill Ripjaws V Series 64GB DDR4-3200 [16GB x 4]
PSU: Corsair HX Platinum 750 W80
Case: NZXT H700i ATX Mid Tower
SSD [Windows 10]: Samsung 970 Pro 1TB
HDD: Seagate BarraCuda Pro 4TB 3.5” 7200 RPM

List of a portion of reported setups with the issue from the reddit thread:
  • u/faildude7: Ryzen 9 3950X + RTX 2080Ti + G.Skill Trident Z Neo 32GB (2x16GB) 3600MHz + Gigabyte X570 AORUS Pro
  • u/rimokonman: Ryzen 3700X + NVIDIA 2070S
  • u/eatwritelaugh: Ryzen 5 3600 + RTX 2070 Super + Adata 3200mhz 8x2 + MSI B450 Carbon
  • u/sprousaTM: Ryzen 3800X + RTX 2080 + 16GB Trident RAM + 1200watt corsair power supply (+custom watercooling)
  • u/Aravind92: Ryzen 3600x + MSI Tomohawk B450 Max + gtx 1660 ti + Corsair Vengeance LPX 8 x 2 3000 mhz + cm mwe v2 550w + Acer VG240YP.
  • u/QueBugCheckEx: Ryzen 9 3950x + RTX 2080ti
  • u/PentaChicken: Ryzen 5 3600X and RTX 2070 Super
  • u/Skastrike09: Ryzen 3600 + NVidia 2060
  • u/iksargodzilla: ryzen 3700x + rtx 2060 super + tuf gaming x570-plus (wifi) motherboard + 2x8gb ram
  • u/OOO639: 3700x and a 2080 super
  • u/clockwork000: 3900X + 2070S
  • u/ Dyeneks: RTX 2070 Super + Ryzen 7 3700X
  • u/TheChozoKnight: RTX 2080 + Ryzen 7 3700X + Asus X570F Mobo
  • u/impmallet: 2080ti + 3700x + Gigabyte x570 Aurus Elite
  • u/fluidzreddit: Msi trio 2080ti @ stock + 3700x + Gigabyte x570 master (f11 bios). Ram - Crucial ballistix sport 3200 cas 16 @ xmp
  • u/kaimenlau: Ryzen 3950x + rtx 2080 ti
  • u/NovelAcanthocephala6: 3950x + 2080 super
  • u/MBDdk: Ryzen 5 3600 + NVIDIA RTX 1660S
  • u/Speedfreakz: Asus TUF Z270 MARK 1 + Intel® Core™ i7-7700K CPU @ 4.20GHz + NVIDIA GeForce RTX 2080 SUPER (TU104-450) @ 300 MHz + Samsung SSD 970 EVO Plus 1TBCougar STX 750 power supply.+ 2x 16gb HyperX Predator Rgb memory
  • u/yanboz: 3950X + 2080Ti
  • u/Tounushi: Asus GeForce RTX 2070 Super Dual Evo OC + Asus Prime x370-Pro mobo (BIOS v.4801) + 750W power source + AMD R7 3700X + 16GB DDR4 2666MHz (running 2400) + M.2 SSD OS drive + SSD and HDD gaming and storage drives, respectively
  • u/Skastrike09: RTX 2060, Ryzen 5 3600, and X570 AORUS ELITE
  • u/Oren1: Ryzen 5 3600 + Rtx 2060 super
  • u/rickgolds: Ryzen 5 3600 + RTX 2080 + RAM Trident Z with Samsung B-Die
  • u/Aravind92: Ryzen 3600x, MSI Tomohawk B450 Max, gtx 1660 ti, Corsair Vengence LPX 8 x 2 3000 mhz, cm mwe v2 550w, Acer VG240YP.
  • u/MrSheep_: 1660ti + Ryzen 5 3600.
  • u/KM1k92: R9 3900x + RTX 2060 SUPER
  • u/Sanastro: i9 9900k + Zotac 2080ti
  • u/Flush535: 3700X + 2070S
  • u/3feetHair: Ryzen 2700 + GTX 1660
  • u/Sp0KI: 3700x + x470 + 2070
  • u/ThatOneCrazyFriend: 3900X + 2070 Super
  • u/calscks: 3900X + RTX 2080
  • u/hop-limit: 3800x + rtx 2070s
  • And many others…
Reddit thread: https://www.reddit.com/r/techsupport/comments/dnm7pt View: https://www.reddit.com/r/techsupport/comments/dnm7pt/event_id_14_nvlddmkm_computer_stutters_2080_ti/
 
Reactions: Raidway and Makshou

Aravind92

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Quoting from Reddit post

"I have on an MSI B450-A Pro Max with an R5 3600 and 2070 Super. It completely solves the nvlddmkm driver crashes when cards switch between idle/active state (PCI-E lane speed changes).
It also completely solves the blackscreen crashes on a 5700XT in the very same situation."
Anandtech writes "The microcode also improves PCI-Express bus stability and interoperability, in general."
 
May 14, 2020
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I signed up here exclusively to share my experience with this issue, so hopefully this will help someone.

I've had this post pinned for almost three months now since this started happening to me, and I may actually have a complete solution for this issue... with confirmation of where the problem lays with indisputable proof (proof enough for me anyway).

System Details;
Time of this report: 5/14/2020, 07:34:21
Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X570 AORUS PRO
BIOS: F12e (type: UEFI)
Processor: AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
Memory: 32768MB RAM
Card name: NVIDIA GeForce GTX 1660 Ti
Manufacturer: NVIDIA

I had the same problem, lock ups and black screens with the event viewer stating "Event ID 14 nvlddmkm" and this happened when gaming, watching youtube, using office and even when idling, with no real reason or anything.

Now onto my testing steps;

  1. Clean install of then latest nvidia display driver.
  2. Update all chipset and mainboard drivers.
Issue persisted
3) Full Windows reload, with latest drivers for all hardware.
Issue persisted.
4) Set scheduled task to restart at 04:30 daily
This was a stop gap, to prevent it during active usage which worked... so for me it seemed to be an uptime related issue.
5) disabled scheduled task for testing. Five hours later, Error 14.

tl;dr

So, onto my actual solution... as stated this has worked for me entirely with no issues or anything.

  1. Reinstall of Windows
  2. Reinstall of latest Mainboard chipset drivers.
  3. Installation of Nvidia 436.48 WHQL Driver
  4. Reinstall of basic applications and games.
3 Day Wait
5) Update to latest driver again...
Within a day, Error 14.

Rinse and repeat above, excluding step 5 and I have had a rock solid system for 10 days, and I've been nailing the GFX Card and CPU with demanding tasks and games for testing...

So for me in the hardware and software combination I have, the issue is the exclusively the Display Driver from Nvidia not the CPU, Motherboard or Bios and specifically the drivers after 436.48.

I only had this driver version installed prior as it was stable for me and the newer drivers didn't offer anything to warrant using them, and now don't even offer reliability.

So, I hope this helps if you're having this issue, although I reloaded windows, it may not be required just do a complete driver uninstall and clean up.

I'll continue to monitor my system and update if anything changes, but I have disabled windows update from making hardware updates now and will be sticking with 436.48 indefinitely.
 
Reactions: RodroX

Aravind92

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Hi Guys,

I've contacted both Nvidia and Amd's support on this matter. AMD responded saying it is sent to their engineering team for them to research.

With Nvidia, I got the case escalated to 2nd level, the 1st level agent hardly understood the issue and honestly wasn't very helpful, just giving me the generic troubleshooting steps. But the 2nd level agent has been working and researching on the matter.

Could you guys please contact them so that both the companies are aware that it is a widespread issue and swapping hardware components doesn't help. With nvidia please have it escalated.
 
Reactions: fluidz
Aug 4, 2020
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Intel i9 9900K + nVidia MSI RTX 2070 Gaming Z, ASUS ROG Maximus XI Gene reporting in, made an account just so I can comment and share the pain. Dealing with this crap since before April, no BSODs (or very rare), hangups and reboots every now and then when watching Twitch or YouTube. Gaming experience unaffected, rig passes all the tests imaginable. GPU came back from 5(!) weeks of RMA, saying it shows no faults. All details are in my lonely reddit thread.

I only upgraded my motherboard... and it worked fine for two months, then this happened. I'm on an edge, I can't comfortably sit in front of the PC and do anything knowing it can crash any second and is unstable, it's like someone stabs you with a knife, really frustrating. Going to replace PSU as it's still on the line of sight for this problem (12V rail knows when I'm watching twitch, so it decides to cut the power for a while?) and if I crash on a new one, I'm returning it and then I will have made a full cycle. I knew upgrading to ASUS was a bad idea, I said it out loud when I ordered it, but with big money come big problems, apparently. My setup was flawlessly working when I had an MSI board. Possibly only one more month of suffering when checking for PSU faults and then I'm off to the light, switching boards and I'll never ever buy ASUS again.

Edit 05-08:

It's not PSU, like I thought. Ordered a platiunum Seasonic 850W to have no downtime while my current Seasonic would get RMA'd, but I got a random reboot yet again after maybe an hour of uptime.
 
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psychomax13

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Aug 2, 2015
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This thing is happening to me as well. Ryzen 3600 and 1660 S Gaming x. It is like once in two weeks or in a month. I hope that'll be fixed soon.
 
Apr 21, 2020
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Hi there, for months that I am having this issue.
My setup is:
GTX MSI 1070
Z270 M7
i7-6700k
After several other fixes incluidng the ones you have mentioned, what seemed to help me was to set the CPU MAX performance to 99%.

helped allot and now I have the Windows Sheel experience Host
 

nibnab

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May 16, 2016
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Came here from the reddit thread I just found. I'm having the same issue. Been dealing with it since I built the computer, and haven't found a good fix.
Asus x570 chipset, Ryzen 3900x + Asus Turbo 2080TI.

I do 3D rendering, both CPU and GPU based for sometimes days at the time. The system is always stable during 100% load. But I can have a Skype call and have Firefox open, and clicking a link might freeze everything. Mouse pointer might update position once every few minutes. Skype call still goes on and we can continue to talk, but my screen is frozen - and I'm always also told my video froze up. I've tried leaving the computer for up to an hour. A few times it's resulted in a blue screen, but mostly it just "hangs" indefinitely", and I have to do a hard reset. All I can find is this event 14 in the event viewer. I've tried to update firmware, bios, drivers and everything I can think of.
 
Apr 24, 2020
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I'm not sure I have the same issue, I only have it while gaming and it happens a lot, (almost every game).
My specs: bought all new 5-6 months ago:
  • CPU Ryzen 5 2600 - no overclocking
  • VGA MSI Geforce GTX 1660 Ti ventus XS OC
  • Mainboard MSI B450 Tomahawk Max
  • 16 GB of RAM (2x8, 3000MHz, XMP on)
  • Windows 10 Pro 64bit runs on SSD Samsung NVMe.
  • HDD seagate 1TB 7200RPM
  • PSU cooler master 550W bronze 80 plus
As soon as I updated my NVIDIA driver (to 445.87) to play Red Dead Redempion 2 as the game required, the problem occurs (about nearly a month ago). Before that I played every game smoothly.
The core symtoms of this problem is: GPU usage jumps high while CPU usage drops low, and it looks like everything the post above said.
Here is my original post on r/sekiro with extra information about my attempts to fix the issues (which, didn't help). Including some monitoring pics.
As of right now I'm rolling back to default NVIDIA driver which was auto updated when I clean install Windows (441.66) and having no trouble since (been half a day). But as it said the problem doesnt always occur (but it does, a lot for me) I need to look more to see if rolling back the driver works. I'll update if it does.
Edit: after a day of nothing happened, it's happening again.
 
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May 4, 2020
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This is an ongoing issue with for me - I have two customs I built myself, both with Ryzen 3900x and RTX 2080 Super cards, and they both have the same constant driver crashes reported in this thread. It happens once or twice a day, it doesn't matter what I am doing, and always a black screen. I usually can't recover with ctrl-win-shift-B (though you should try this if you're having issues) so I need to hard reset.

Maybe it's time for an AMD video card or an Intel processor, I don't know which way to go. Super annoying!
 

Aravind92

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This is an ongoing issue with for me - I have two customs I built myself, both with Ryzen 3900x and RTX 2080 Super cards, and they both have the same constant driver crashes reported in this thread. It happens once or twice a day, it doesn't matter what I am doing, and always a black screen. I usually can't recover with ctrl-win-shift-B (though you should try this if you're having issues) so I need to hard reset.

Maybe it's time for an AMD video card or an Intel processor, I don't know which way to go. Super annoying!
Hi, your issue sounds a little different, it does not happen odten for us and it is not a blackscreen either, Could you tell me if the BIOS is updated on both your pcs?
 
May 4, 2020
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Ok well, sometimes I can go a day or two with nothing happening, and sometimes it will crash two or three times in a day. Always with "The description for Event ID 14 from source nvlddmkm cannot be found." in the event log. I will usually have a few seconds of performance stuttering before the display shuts off. I think the black screen may be because I'm using a non-standard monitor setup (55 inch LG OLED on both computers). The computer is still working fine, just the display goes black, and I can occasionally recover to desktop with the ctrl-win-shift-B to save any work in progress but I'll need to reboot before using any 3d graphics again or the driver will immediately crash a second time.

I have been emailing back and forth with Nvidia tech support over the last week... they have all the logs and of course all of my drivers and bios are fully updated. The last gem I got from them was to reseat my video card lol (I did anyway just for kicks but I'm fairly certain that's not the issue here...) I'll update the thread if we find a solution but I've tried the other tweaks suggested here (power settings etc) and nothing seems to have helped yet.
 
May 5, 2020
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Wow, I'm really glad I found this thread. This has been happening to me at least once per day, and it seems to always happen at random times EXCEPT when I'm actually gaming.

I've been trying to figure out if it's RAM, PSU, MoBo, GPU, etc....

I have:

Ryzen 5 3600
RTX 2070 Super
ASRock B450M Pro4 Mobo

Mine USUALLY happens when trying to watch a video on youtube or some other site in Firefox or Chrome. Doesn't matter the browser. But I've also had it happen doing mundane tasks on the desktop. It's never actually happened while gaming yet.

What happens is I'll be watching a video, the video will freeze but I can still hear audio. After about 10 seconds the audio cuts, and all programs freeze up/stutter, but I can still move my mouse around. After about 1 or 5 mins, everything kind of "unlocks" and I can navigate around again. The last few times, the monitor goes black, shows that there is no signal, and then comes back on to whatever I was last doing. (I still usually have to close out the internet browser to get back to normal operating speeds if you will).

Also, I was able to pull up task manager while the event was happening, and my GPU spiked to 100% usage, but memory and CPU looked normal. Then I went to the Event Viewer when it was all done and got the same error you did.

Funny enough, this didn't start happening UNTIL I pulled the trigger on getting a 144hz 1440p display. It ran fine on my old 1080p samsung monitor that was like 60hz and I didn't have this issue. I joked with my friends about it possibly being the monitor, but now I may not be so crazy.

Anyway just trying to provide input since the reddit thread was archived.
 

Dalamar6

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Apr 11, 2012
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Pretty much same as you guys, but Intel CPU. Rare to happen when gaming, usually happens while using Discord or browser. Turning HW acceleration off in whatever lets me has reduced it.

2176G CPU
X11SCA-W mobo on latest fw
EVGA 2080 ti
Used Seasonic X650 gold and SSR-700TL PSUs

Old 1080 had 0 issues whatsoever, wish I had just kept it... what a waste of money...
 
May 5, 2020
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Pretty much same as you guys, but Intel CPU. Rare to happen when gaming, usually happens while using Discord or browser. Turning HW acceleration off in whatever lets me has reduced it.

2176G CPU
X11SCA-W mobo on latest fw
EVGA 2080 ti
Used Seasonic X650 gold and SSR-700TL PSUs

Old 1080 had 0 issues whatsoever, wish I had just kept it... what a waste of money...
I changed the power management in Nvidia Control Panel like suggested above, and I have not had the issue since Tuesday. Still way to early to call anything, but mine was happening near daily, and so far so good.
 

Aravind92

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Wow, I'm really glad I found this thread. This has been happening to me at least once per day, and it seems to always happen at random times EXCEPT when I'm actually gaming.

I've been trying to figure out if it's RAM, PSU, MoBo, GPU, etc....

I have:

Ryzen 5 3600
RTX 2070 Super
ASRock B450M Pro4 Mobo

Mine USUALLY happens when trying to watch a video on youtube or some other site in Firefox or Chrome. Doesn't matter the browser. But I've also had it happen doing mundane tasks on the desktop. It's never actually happened while gaming yet.

What happens is I'll be watching a video, the video will freeze but I can still hear audio. After about 10 seconds the audio cuts, and all programs freeze up/stutter, but I can still move my mouse around. After about 1 or 5 mins, everything kind of "unlocks" and I can navigate around again. The last few times, the monitor goes black, shows that there is no signal, and then comes back on to whatever I was last doing. (I still usually have to close out the internet browser to get back to normal operating speeds if you will).

Also, I was able to pull up task manager while the event was happening, and my GPU spiked to 100% usage, but memory and CPU looked normal. Then I went to the Event Viewer when it was all done and got the same error you did.

Funny enough, this didn't start happening UNTIL I pulled the trigger on getting a 144hz 1440p display. It ran fine on my old 1080p samsung monitor that was like 60hz and I didn't have this issue. I joked with my friends about it possibly being the monitor, but now I may not be so crazy.

Anyway just trying to provide input since the reddit thread was archived.
Well, I don't think it is the 144 hz monitor, coz I was initially using a 75 hz montior, which did it once and then got the 144hz, which also displayed the same behaviour once, but since then I've not had the issue. For reference, pc was built in Dec, happened once in Jan and once early Feb, then I made the changes mentioned in OP, I've not had the issue since.

So much for going nvidia to avoid driver issues, I used to have the most ridiculous issue with an AMD card back in the day, since I've only been nvidia. Given, this issue is nowhere near as annoying as what used to happen with the amd card.
 

Aravind92

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Ofcourse I post that it hasn't happened in 3 months,it happens again. Not sure what caused it, was browsing, scrolling through youtube and bam same error, but this time once I closed MSI afterburner, it got fixed. I opened it again, driver crashed and recovered. Didn't have to restart this time, I've reverted my overclock for the time being, lets see how it goes.

Also note, msi afterburner was using 10% cpu in the task manager when it hapened, leading me to close it. Maybe all this shile the issue had something to do with afterburner?
 
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Dalamar6

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I changed the power management in Nvidia Control Panel like suggested above, and I have not had the issue since Tuesday. Still way to early to call anything, but mine was happening near daily, and so far so good.
I will take a pass on the $6-12 per month power bill increase... NVIDIA needs to fix this.

Also note, msi afterburner was using 10% cpu in the task manager when it hapened, leading me to close it. Maybe all this shile the issue had something to do with afterburner?
Never use MSI software, it's garbage man... it's definitely not the cause of this thread's issue in any case. NVIDIA or reference board is at fault.
 
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fluidz

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Mar 8, 2018
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Heya,

First of all, im using a ryzen 3700x and 2080ti, a combination which seems common with this event.

Event 14 happened a few times to my system, mouse freezing for 5 minutes etc, it lasted a good 2 weeks, but hasnt happened since then. Unfortunately, Im not quite sure what i did to stop it 😕, as i tried doing lots of things to solve it and it just went away. I can tell you that i've been getting micro freezing (screen freezes for a slight second), followed by huge frametime spikes, in games, even in vanilla Minecraft single player world. Clean windows install, stock speeds, nothing overclocked. Etc.

I have found a simple test that you can try out, this test causes my card become unstable and actually crashes the Nvidia driver, and can cause the screen to turn off. Windows reports an hardware error.

Prior to this thread, I asked some 2080ti owners over at reddit to try the test, those guys apparently had no issues with their cards. They can't reproduce the driver crash. I'm yet to find someone else who can reproduce it. I thought of this event 14 error I had a while back, and thought, what if they're connected somewhat?

Got a moment? See if you can reproduce the driver crash.. Set your card to stock speeds, no overclocking whatsoever, and reboot your pc so its a clean boot. This way we cant blame the crash on an overclock.

Download these two programs, unique heaven and OCCT. Run them in the exact order below.

  1. Open Unique Heaven, click custom, set it to max settings, max resolution, windowed. Run it. Keep it running.
  2. Open OCCT, inside of occt click on MEMTEST, run the memtest.
You can switch Heaven with a gpu intensive game or even timespy. But Heaven works for me each time.

If you see errors in occt memtest. Leave it running for at least one minute. Stop the test. Open reliability monitor and look for any events linked to the moment you ran occt. Also open event viewer, custom views, administrative events, again look for any events that are linked.

Why push the card to crash? Well, this test crashes my card, and I had the event 14 issue you guys have, but for others without any issues with their 2080ti, it does not crash.

Example (using Dying light instead of Heaven benchmark) - https://streamable.com/8o24zo
 
This thread is for if your issue occurs sporadically and randomly (from once every week(s) to once every month(s)). If you are having the same event ID repeatedly and consistently you do not have the same issue.
....
The poll is probably just as worthless to use to draw any conclusions since it will suffer from the same problem all such surveys do.... you'll hear almost exclusively from those who have a problem. Those without the problem have no idea what you're even talking about or are way to busy just using their systems.
 
May 13, 2020
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Built my new computer (5 days ago) Was using my NVIDIA 1660 previously in my old computer (Intel CPU) and had no such problem. I am now having this problem.

Current build:
Gigabyte X570 AORUS ELITE WIFI AM4 ATX Motherboard
NVIDIA GeForce GTX 1660
AMD Ryzen 7 3700X
G.Skill Trident Z Neo RGB 16GB (2x 8GB) CL16 DDR4 3600MHz
PSU Seasonic SSR-650PD 650W PRIME 80+ Platinum Fully Modular
 
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persason

Distinguished
May 9, 2010
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Built my new computer (5 days ago) Was using my NVIDIA 1660 previously in my old computer (Intel CPU) and had no such problem.

Current build:
Gigabyte X570 AORUS ELITE WIFI AM4 ATX Motherboard
NVIDIA GeForce GTX 1660
AMD Ryzen 7 3700X
G.Skill Trident Z Neo RGB 16GB (2x 8GB) CL16 DDR4 3600MHz
PSU Seasonic SSR-650PD 650W PRIME 80+ Platinum Fully Modular
Does this mean that you have problems now?
 
May 13, 2020
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I started having this issue after upgrading from a 6GB ASUS GTX 1060 to an Zotac RTX 2070 AMP Extreme Core. So far I've had the system become completely unresponsive twice. Both times it was when playing a Youtube video using Firefox.

Buid:
ASUS TUF Gaming B450M-PLUS
AMD Ryzen 3600X
Geil Evo Potenza CL16 DDR4 24000
PSU Corsair 650W modular

Latest Windows 10, AMD Drivers and nVidia Drivers.
 
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