Hard-crash, whenever starting a game.

[Nomonk]

Hi guys!
I've been having issues with my computer for a while now.
And after days of frantically searching both this forum and the rest of the internet for solutions, i'll try and ask for help here.

Whenever i launch a game, started with Dota 2 as the only one, now proceeds with The Division and Subnautica (Those are the games i've tested.) it crashes almost instantly, no error reports, no BSOD, nothing, just a shutdown of the power.

Tried forcing -dx11 on dota, which helped for a while, but then it started again.
Now, i've reinstalled windows, clean install, still crashes.
Tried new CPU-paste, not a lot of help.
Tested heat of my CPU, get´s a bit hot, but shouldnt be enough to turn off.

In event-viewer i get this message after every shutdown.

Critical 17-03-2016 12:59:55 Kernel-Power 41 (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Details :
+ System
- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0

I'm at a loss here, feel like i've scoured the internet for solutions and answers, but nothing seems to fit.

Any bright-minds outhere that can save me? =)

Thanks in advance.

 

[turkey3_scratch]

What are your full specs, including PSU brand and model? Run a stress test on the CPU and GPU and see if this happens. Use Furmark for the GPU.

 

[ktolo]

My guess.. without even seeing what PSU you have is it'S your PSU.

 

[bhupeshm]

When you run the game its happening then... Whenever you run a game it demands more power and if your psu cant supply that power the computer would instantly shutdown to avoid any possible damage to the components. Try changing your psu and check if the problem Persists.

 

[turkey3_scratch]

When you run the game its happening then... Whenever you run a game it demands more power and if your psu cant supply that power the computer would instantly shutdown to avoid any possible damage to the components. Try changing your psu and check if the problem Persists.

Well not so much that it can't "supply" it but the protections are shutting it down, perhaps from an undervoltage from the sudden transient load applied.

 

[Nomonk]

What are your full specs, including PSU brand and model? Run a stress test on the CPU and GPU and see if this happens. Use Furmark for the GPU.

http://www.filedropper.com/dxdiag_1

Here´s my dxdiag.

As far as i can see my PSU is an:
Inter-Tech FP-750W

https://www.happii.dk/Stroemforsyning/FP-750W-PSU/2187041?utm_source=pricerunner&utm_medium=cpc&utm_campaign=pricesite

Appreciate the fast reply guys, you´re awesome.

 

[turkey3_scratch]

Yep that'd be the problem, no-name PSU brand like Inter-Tech. It's absolute garbage. I learn a new PSU brand every day. Get yourself a quality unit. 😉

 

[Nomonk]

Yep that'd be the problem, no-name PSU brand like Inter-Tech. It's absolute garbage. I learn a new PSU brand every day. Get yourself a quality unit. 😉

Figured you might be right.
Any way to properly find out if it´s that?

Did this calculation to find out what power i need, the one i have now is 750w.

Motherboard: Desktop
Socket: Socket LGA 1156
CPU: 1 x Intel Core i7-870 2933 MHz Lynnfield
CPU Speed: 2933 MHz
CPU Vcore: 1.3 V
CPU Utilization: 90 %

Memory: 2 x 8GB DDR3 Module

Video Card Set 1: 1 x AMD Radeon R9 280X
Core Clock: 850 MHz
Memory Clock: 1500 MHz

Storage: 1 x SSD
Storage: 1 x SATA 7200 RPM
Load Wattage: 421 W
+3.3V +5V +12V
9.3 A 9.6 A 32.7 A
79 W 393 W
Recommended UPS rating: 800 VA
Recommended PSU Wattage: 471 W

I'd hate to get a new PSU if it´s not really needed, already ordered a new CPU-cooler, as i was sure that was the issue

Again, thanks a lot for the help.

 

[turkey3_scratch]

No, the one you have is not 750W. You must rid yourself of the fallacy that rated wattage matters. Labelled wattage means nothing. This unit has something wrong with it, probably leaking capacitors that are triggering under voltage protection when you open a game. This unit is more like a 450W unit probably than anything. Rated wattage cannot be trusted.

Were your temperatures out of hand that would indicaqte the cooler was the problem? Assuming all temps are intact, the PSU is the problem. As I said, run a stress test on the GPU and CPU and see if the PC shuts down.

 

[Nomonk]

Okay, werent even aware that could happen like that.

I just tried running a stress-test using Prime95, and one or two of the cores hit 95-96 degrees, didnt shut down though for some reason, despite max temps should be around 70-75 ;S

 

[turkey3_scratch]

Run a GPU stress test. Matter of fact, what are the rest of your computer specs? Furmark is a stress test you can use. There is also Passmark Burnin. With proper testing, we can narrow down the problem.

 

[Nomonk]

I posted a DxDiag further up, if that can help

I'll try that out, brb.

 

[turkey3_scratch]

I'm on a public network so the dxdiag is blocked. Can you just tell me the CPU and GPU at least?

 

[bhupeshm]

Okay, werent even aware that could happen like that.

I just tried running a stress-test using Prime95, and one or two of the cores hit 95-96 degrees, didnt shut down though for some reason, despite max temps should be around 70-75 ;S

The cpu shutdown when it reaches the maximum threshold, in your case it hasnt i guess, however it rules out the possibility that your cpu has an issue it is 95% sure a PSU issue, if you can get hold of a decent psu and then try then you can get more clarity.

 

[turkey3_scratch]

When a GPU stress test is run, that should solve everything. If it doesn't shut down then, then I have absolutely no idea, because a stress test is far more intense that simply turning on a game.

 

[Nomonk]

I'm on a public network so the dxdiag is blocked. Can you just tell me the CPU and GPU at least?

Oh, yea, ofcourse

System summary:
Windows 10 Professional Edition build 10586 (64-bit),
1 x Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz,
8.0GB RAM
AMD Radeon HD 7970 / R9 280X,
466GB HDD, 233GB SSD,

So, i just tried furmark, instant shutdown the second i pressed "test"

 

[turkey3_scratch]

This is very interesting. I'm starting to think it might be a GPU. Then again two GPUs will be a lot more load than that PSU, so I still think it's the PSU.

I know it's a pain, but download Passmark Burnin test at passmark.com. In the configurqation tab, disable everything but the GPUs (it should be something like 3D video). Then, there is a bar on how badly you want to stress the GPUs. Start at like 10%. Run it. Then up it to like 25%.

If it shuts off at like 10% stress, it might be the GPUs. If it works at 10% and shuts off at higher percentage, then it's probably the PSU. My money is on the PSU. Furmark is a very tough test, and I don't think the PSU can handle the load. The CPU uses a lot less power than those GPUs.

 

[bhupeshm]

Until you try with a new psu no clear solution can be formed and please check your private message.

 

[turkey3_scratch]

Yeah, pretty much safe to say the PSU is bad.

 

[Nomonk]

Okay, tried BurnInTest again, the 3d test and the GPGPU one. Started low, then up to a hundred, no crashes at either test.

 

[bhupeshm]

Try your game again...

 

[Nomonk]

Try your game again...

Done, crashed as soon as i got past the main menu.

 

[turkey3_scratch]

This is very weird. I cannot fathom why this would be... oh wait, I might be able to.

I think burnin test, what it does, it starts out low and gradually inclines up to 100% usage. Whereas Furmark immediately jumps to that 100% usage. A sudden very quick change in load is known as a transient load, and power supplies with failing capacitors may have major voltage spikes or declines when this happens. My thinking is that when you open a game or run Furmark, the transient load has a major voltage spike downward, causing the PSU's protection circuitry, undervoltage protection, to detect this and shut itself off.

So, get a new PSU 😉

 

[Nomonk]

This is very weird. I cannot fathom why this would be... oh wait, I might be able to.

I think burnin test, what it does, it starts out low and gradually inclines up to 100% usage. Whereas Furmark immediately jumps to that 100% usage. A sudden very quick change in load is known as a transient load, and power supplies with failing capacitors may have major voltage spikes or declines when this happens. My thinking is that when you open a game or run Furmark, the transient load has a major voltage spike downward, causing the PSU's protection circuitry, undervoltage protection, to detect this and shut itself off.

So, get a new PSU 😉

Hah, yea, i'm starting to think you´re right, looks like i aint getting around it

Thanks a lot guys, really appreciate the help, i've been pulling out hair for the last couple of days.

So, a last question, if you have the time, from what i've posted, any suggestions for what PSU is needed?

Would something like this be reasonable?

http://www.edbpriser.dk/stroemforsyning/corsair-vs-series-vs650-id-8730393.aspx

 

[turkey3_scratch]

PCPartPicker part list / Price breakdown by merchant

Power Supply: EVGA 850W 80+ Gold Certified Semi-Modular ATX Power Supply ($109.98 @ Amazon)
Total With 10% Tax: $109.98
Total Without Tax: $99.99
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-03-17 11:56 EDT-0400

Super high quality. Here's a review: http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=451 I calculated that those two GPUs together to be about 500W under load. Add in the rest of the system, you're looking at something around 650W with an overclocked system under stress. So you could get a quality 750W unit if you want, also. Like the EVGA 750W B2.

Corsair VS are bad.