Question Hard Crash while playing a game ?

[rivyulet]

Hey again guys,
Was playing Escape from Tarkov today (had been playing it for a while with no faults) and for some reason today the game would crash my computer and restart it, sometimes my monitor would just freeze and turn mostly black with some random colors and pixels still showing and hard restart. All video drivers up to date and did a intel driver support check and everything up to date there as well.
Dumps: Sorry not sure why the memory dump is so big
https://drive.google.com/file/d/1fU2-LX4ndfgiE6hwNt8gVUtCw5Dol_63/view?usp=share_link
https://files.catbox.moe/4axi30.dmp
https://files.catbox.moe/s5javg.dmp


GPU utilization was at 99%
CPU i think was around 15%

Nvidia 3080ti
CORSAIR Vengeance DDR5 32GB
ASUS ROG Strix Z690-F Gaming WiFi
EVGA SuperNOVA 1000 GT, 80 Plus Gold 1000W
Intel Core i7-12700K

Was about to go to work but right before i went i FPS locked (was uncapped before) to 80fps and GPU utilization went down to around 60-74% and no crash (I only tested it on one game round though so more testing when i get back). Was curious if there was anything meaningful in the dumps? Or if it was something totally different.

Event viewer had alot of errors/warnings too:
https://files.catbox.moe/wuzj8o.png
https://files.catbox.moe/kmza5x.png
https://files.catbox.moe/kyhmto.png

https://files.catbox.moe/okglkm.png

https://files.catbox.moe/4vg9yh.png


Appreciate the help!!!

 

[ak47jar3d]

I would Check gpus Temps. If those are normal Uninstall and reinstall the game and see if that helps.....

 

[johnbl]

first bugcheck was an access violation in win32kfull. looks like a bad memory address past to the function while
voicemeeterpro.exe was running.
maybe look to see if there is a update to these two drivers:
\SystemRoot\System32\drivers\vbaudio_vmauxvaio64_win10.sys Fri Jan 11 23:23:46 2019
\SystemRoot\System32\drivers\vbaudio_vmvaio64_win10.sys Fri Jan 11 23:23:23 2019

second bugcheck was a data corruption related to BEDaisy.sys but the call did not originate from inside the module. it came from outside at some unlikely kernel address 0xffff9d86`00000000.
running process at the time wasUnityCrashHandler64.exe


both bugchecks had a call from a unlikely kernel address like this: valid kernel address with the lower portion zeroed out.


I guess I would do the following, update any motherboard sound drivers, update the two drivers listed above if you can. (not likely to fix the problem)

then I would go in and turn off the system virtual memory, reboot and turn it back on to get the pagefile.sys deleted and a new one created. Some malware hides in the pagefile.sys.

the debugger thinks the windows file win32kfull.sys has been modified this is also one of the drivers that raised the first bugcheck. This driver is subject to attack by malware but also game anti cheat drivers might make patches to it. (not really allowed but virus scanners and anticheat and old windows 7 drivers might hack the windows image, was allowed in windows 7 days but not now)

so, I would start cmd.exe as and admin then run
DISM.exe /Online /Cleanup-Image /Restorehealth

this will fix the files on disk (but the file will get modifed again by the game driver or old windows driver) it will not hurt to run it.

since the kernel address had the bottom half zeroed out and we don't know why. You will want to update the bios to get the best updated memory timings then run memtest86 to confirm your memory timings are correct. you update the bios since if you find errors from memtest86, the first fix attempt is to update the bios and rerun the test anyway.

win32kfull was the only windows file that looked like it was modified, all the others looked ok in the debugger. You do have a lot of 3rd party drivers installed.
Manufacturer ASUSTeK COMPUTER INC.
Product ROG STRIX Z690-F GAMING WIFI
memory:
Speed 5200MHz
Manufacturer Corsair
Serial Number
Asset Tag Number
Part Number CMK32GX5M2B5200C40
Configured Memory Speed 5200
Minimum Voltage 1100
Maximum Voltage 1250
Configured Voltage 1100
Memory Technology 3

cpu:
Socket Designation LGA1700
Processor Type Central Processor
Processor Family c6h - Intel Pentium M processor
Processor Manufacturer Intel(R) Corporation
Processor ID 72060900fffbebbf
Processor Version 12th Gen Intel(R) Core(TM) i7-12700K
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 8500MHz
Current Speed 4700MHz


system info:
BIOS Version 2004
BIOS Starting Address Segment f000
BIOS Release Date 08/24/2022


ROG STRIX Z690-F GAMING WIFI | ROG STRIX Z690-F GAMING WIFI | Gaming Motherboards｜ROG - Republic of Gamers｜ROG Global (asus.com)

current bios revision is listed as version 2204

looks like there are cpu firmware updates and USb firmware updates that should be applied along with the bios and driver updates. (i would not install asus armory crate)

make sure you apply the chipset update if you have not done so.
most current version will be from intel website:
Intel® Driver & Support Assistant

note; after updating the USB firmware, it looks like you have two custom usb drivers and you want to make sure you update them so they match the firmware version. (just to prevent future problems)

see if memtest86 reports errors. if it does check the memory timings or slow the memory clock rate to 4800MHZ and retest. often a bios will have the wrong default settings until it gets updated after the motherboard ships.
Latency 40-40-40-77
sometimes with 2 large modules you have to set the command delay to 2 clock ticks.
it generally is listed as the 5th memory timing and often it is hard to see what the spec is for the module. just in case memtest86 fails, check the command delay setting