Question Hard crashing & lag spikes with Xbox One X ?

[xboxgamer2021]

Hi TomsHardware users

Ive been having some weird issues with my Xbox One X and i spoke with Xbox/MS Support who got me to factory reset but using the keep games and apps option and they kinda seemed like it fixed my issue for a while then my issues returned

A fair portion of the time my Xbox is running completely fine and you wouldnt notice any issues however the issues have been occuring alot more lately

To get into the issue :

Sometimes whilst playing Black Ops Cold War the game will have FPS stuttering or audio lag which is only remedied by restarting the game , this used to be rare but is happening almost all the time now , also every few days , sometimes twice on each day i play if im unlucky , the game will hard crash and turn off my xbox so at first i assumed this issue is just related to this game , then i began to notice small lag spikes in other games and laggy menus even just on the Xbox home screen from time to time

I checked my internet speed a few times over the space of a few days via Ookla's Speedtest and seems to be normal so im struggling to work out what the problem is

Im guessing maybe something is failing part wise , but not sure

If anyone on here knows about Xbox hardware or just general hardware issues that relate to this , id really appreciate some insight

Regards

XG

 

[Fix_that_Glitch]

Have you checked the cooling vents to make sure they are not dirty? Is the xbox in a closed enviroment, or in direct sunlight, or the cooling vents covered up or blocked somehow? You may have an overheating problem.

 

[xboxgamer2021]

@Fix_that_Glitch Thanks for the reply , i really appreciate it , i just had a look at the cooling vents and everything seems to be clear and not blocked up and its not in direct sunlight however it is closed in in some ways where its currently sat so ill try move it around to get more air - thanks