Hard Disk goes offiline

[atifaql]

Hello,

My external hard disk becomes faulty during data recovery using revo data recovery software when it suddently fell down. When i plug in it is shown in my computer but it didnot be formated . I use acronis software, by using it becomes offline .
guide me.

 

[phil22]

The external hard drive's read/write heads may have "crashed" into the data platters when it fell down - this results in drive failure and the drive can no longer be used. That's why it cannot be formatted.
If you want to test the drive to make sure it has actually failed, test it with SeaTools for Windows which can test any brand of hard drive. Click Downloads on this page: http://www.seagate.com/support/downloads/seatools/