Hard drive and windows problem

[Chase Lendry]

Hello,

I bought a western digital black 2tb hard drive 6 months ago. I cloned my stuff from my random Toshiba hard drive and deleted a bunch of stuff on the Toshiba.

3 days ago I touched my mouse and my computer froze and reset. When it reset it said initializing files and then there was a loading bar running across the screen (no colors) and a small windows co under it. There was no actual windows logo. Then it goes into start up recovery, it stays there for 20 min and then it says Cant fix and resets again.

Notes- The western is my C drive and I had to switch to my toshiba to be able to be using it now.

Sorry if you need any more info please let me know!

 

[D_Know_WD]

Hi there Chase Lendry,

Sorry that you are facing some issues with your WD drive. 🙁

So you have cloned your OS drive(Toshiba) onto the WD Black right?

I assume that you are booting up from the Toshiba drive. Does your system boot properly when the WD drive is attach as a secondary one?(you can remove it from the boot order). In case it does, can you access the drive? In case you can, back up the data stored on it.

I guess you can test it with WD's Data Lifeguard Diagnostic tool: http://products.wdc.com/support/kb.ashx?id=yrYvGP
The results should show you whether there is something wrong with it.
Also, it will not hurt to swap around cables(SATA and power ones) as well as SATA ports.

Let me know how this goes,
D_Know_WD

 

[Chase Lendry]

Hello again, I downloaded the thing you said because yes I can boot if I swapped my sata cables or just change the boot drive. I was then able to eliminate satas as a problem.

In the SMART drive information it says "RaW Read Error Rate" Id:1 value:1 threshold:51 worst:1 warenty: 1 I am going to run the extended test before I head off to school and will let you know the results!

I got home and its still going, it says its gonna take 387 hours!

 

[Chase Lendry]

Hi there Chase Lendry,

Sorry that you are facing some issues with your WD drive. 🙁

So you have cloned your OS drive(Toshiba) onto the WD Black right?

I assume that you are booting up from the Toshiba drive. Does your system boot properly when the WD drive is attach as a secondary one?(you can remove it from the boot order). In case it does, can you access the drive? In case you can, back up the data stored on it.

I guess you can test it with WD's Data Lifeguard Diagnostic tool: http://products.wdc.com/support/kb.ashx?id=yrYvGP
The results should show you whether there is something wrong with it.
Also, it will not hurt to swap around cables(SATA and power ones) as well as SATA ports.

Let me know how this goes,
D_Know_WD

Alright so the test finished and it says bad sectors but my external hard drive for some reason wont let me clone stuff to it... I am going to contact western digital tomorrow and see if the hard drive is still in warranty!

 

[D_Know_WD]

After DLG tool found that there is something wrong with the HDD, and in case the HDD is still under warranty, the best thing to do is to just RMA it.
WD Black has 5 years of limited warranty, so everything should be fine.

Cheers,
D_Know_WD