Hard Drive Caddy HDD issue

GravityDead

Prominent
Jul 22, 2017
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Hello there Tom Experts!
I'm facing an issue with HDD caddy in my HP 15-ay100 laptop. Actually I didn't do it myself but paid another guy to do it.
The thing is, the caddy shows my 1 TB HDD but then it disappear/stops working randomly and then I have to shut down and turn on the laptop again to get it to work, even restarting the laptop doesn't work, I HAVE to shutdown first.
So it seems like the issue lies with some Windows 10 settings & to solve this I even formatted my Internal SSD and installed a fresh copy of Windows 10 but still facing the same issue.

This is the caddy I'm using with this laptop. CLICK HERE

Could anyone here kindly help me out with this?
Thank you.

Regards

P.S. I also have a DELL 14R (windows 10) with a caddy and it works perfectly without any issue & I didn't change any setting in windows for the caddy to work.

P.P.S Also, I'm unable to pull-out the caddy from the laptop as the front bracket just slips off whenever I try to pull the caddy out so having a physical check on the connection/HDD is not possible at the moment.
 
Solution
I would really have to have the laptop in my hands to see what the problem is re uninstalling the device from the laptop itself. We haven't run into that particular kind of problem; generally there isn't much of a problem removing the caddy once it's installed. If there IS a problem it involves INSTALLING the caddy in the first place. Of course it's a possibility that the problem isn't the caddy itself but something else in the way of connections or some such. In our experience there's little troubleshooting one can do other than simply testing the drive(s) itself to determine if it's defective or substituting another known working caddy for the problem one. I suppose having the "technician" take a look would be the best course of...
It's really difficult to tell, even impossible, to determine the cause of the problem you're experiencing.

The first thing that comes to mind is the caddy itself. It may just be defective - perhaps not completely so but merely erratic in operation. We've run into that problem time & time again. There's a great deal of garbage equipment - including these caddies - coming out of China.

On the other hand the caddy may be non-defective and not the cause of the problem you're experiencing.

Hopefully you've tried other drives in the caddy but the results were the same. Has that been the case?

You're reasonably certain any secondary drive you've tried is non-defective itself, right?

And you've checked & double-checked the connections of any drive installed in the caddy, right?

Have you tried utilizing a secondary drive as a external USB device? Have a USB external enclosure? One of those SATA-to-USB adapter cables (with included power adapter)?

Any chance of substituting the working caddy from the other laptop as a test to determine if you're dealing with a defective caddy?
 


I was afraid that someone would say this. 🙁

I guess I'll have to pay the guy again the pry open the laptop and have him checked these things then because as I said earlier, I am unable to remove the caddy from the laptop. I have unscrewed but when I try to pull the front bracket just comes off and actual caddy is just stays there because of the connection with the port, so obviously it needs some force. Do you know any easier way I could remove the caddy myself without having to resort to completely open the laptop or the keyboard. I'm just not comfortable with tinkering with hardware very much.

Thank you.
 
I would really have to have the laptop in my hands to see what the problem is re uninstalling the device from the laptop itself. We haven't run into that particular kind of problem; generally there isn't much of a problem removing the caddy once it's installed. If there IS a problem it involves INSTALLING the caddy in the first place. Of course it's a possibility that the problem isn't the caddy itself but something else in the way of connections or some such. In our experience there's little troubleshooting one can do other than simply testing the drive(s) itself to determine if it's defective or substituting another known working caddy for the problem one. I suppose having the "technician" take a look would be the best course of action at this point. Good luck.
P.S.
Would appreciate hearing the results - one way or the other...
 
Solution