Question Hard drive not mounting

[Allison Smith]

My 5 terabyte external hard drive is refusing to mount. (https://www.dropbox.com/s/36fz3blvr3iimch/Screen Shot 2022-02-07 at 10.13.25 AM.png?dl=0). Help, how do I access my drive again?

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

[Moderator note: moving post from Memory to Storage.]