Hard Drive Problems

[wax_93]

http://imgur.com/Vp9EfPi

i got this hard drive months ago
i got windows 7 and upgraded it to 10 pro, which within a week died of a blue screen
i got back to windows 7, 2 days later failed to start up
i ran chkdsk, got some errors on drive D then was fixed later
i got HD Tune, got some results, warning on 3 different things
if u can help me and show me how to attach screenshots, tell me how please so i can attach my results

 

[drtweak]

make an account on imgur.com and then post them there and then post the link to it here

 

[D_Know_WD]

Hi there wax_93,

Sorry that you are facing some issues with your WD drive. 🙁
My advice would be to back up all the data stored on the drive until you sort this out as these errors are associated with bad sectors.
After that, you can test the drive with WD's Data Lifeguard Diagnostic tool(both short and extended tests): http://products.wdc.com/support/kb.ashx?id=xUVG6O

In case you get similar results, and in case the HDD is under warranty, you can just contact the place you got it from or WD's Support and eventually RMA the drive: http://products.wdc.com/support/kb.ashx?id=D0f7qz

Let us know how this goes,
D_Know_WD

 

[drtweak]

Yea backup the data and replace the drive. it is going bad pretty good.

 

[wax_93]

ok, thank you for advice guys

sorry buy we don't do warranties in my country, they always find a workaround

so i guess i'll buy another one "which i need an advice about, what model, specs to look for, etc..."

and when i make the backup, i'll just push my HDD to the cliff

any advice about a replacement??

 

[drtweak]

how old is it? I'm usually a big WD Fan and rarely have issues with them. Also stick with the WD Blacks. Better performance and reliablity and 5 year warranties.

 

[D_Know_WD]

Well, anyway, you can check if the product is under warranty here: http://products.wdc.com/support/kb.ashx?id=LVxH8m
In case it is, you can contact WD's Support either by e-mail and phone. The guys over there may be able to help out.

Apart from that, I would agree with drtweak and say that you can check WD Black out. This is a premium, performance oriented product with 5 years of limited warranty.

More on its features: http://products.wdc.com/support/kb.ashx?id=6jXRS8

Cheers,
D_Know_WD

 

[wax_93]

here came a problem

when i checked for the warranty online, it says it's expired. Furthermore it says the SN belongs to a WD black, while mine is blue, also it shows a false model than the one shown on the HDD and in the tests

My HDD got some date written on it, it's something in december 2014, while i bought it on august/september 2015

 

[drtweak]

Really? Wow.

Download the Crystal Disk info in my signature and run it. make sure the serial number that the program list is the same as the label

 

[wax_93]

it's the same. but on crystal disk info, it shows "WD-" before the SN, when i tried that on WD site, it's not found

other than that, it shows the same SN written on the HDD

 

[drtweak]

and it shows up as a black? Weird?

I would call up WD support. If you have proof of purchase of the drive and when you bought it they should honor it. A lot of times drives will be made and then sold in bulk to places and maybe it was at the bottom of the pile that just kept getting stacked on top of?

 

[Lazmarr]

If you have to buy a new drive, I would recommend WD reds
Best drives I've had

 

[drtweak]

Reds are good for 24/7 use but only come with 3 year warranties. if it is just a single drive and you want a long warranty get a black.

 

[wax_93]

i guess the best is to contact them, unfortunately i don't remember where i kept the receipt, but i still got that strange plastic package the HDD came in