Hard drive very slow on new Acer laptop

[Ill91_Gamer]

I bought an Acer laptop a couple of days ago with Windows 10. It worked fine until I turned it off from the screen saver screen via the power button. Once it turned back on, the loading looked like it froze after waiting for 5 minutes. So, I turned it off with the power button again. I kept doing this since the loading kept freezing until I got to a screen that said something like checking/cleaning hard drive C on boot. It took 30 seconds and then, it finally booted to Windows. But, of course, it froze again just by opening Google Chrome. So the process repeated until I got to the checking/cleaning loading boot screen once more. This time it took around 30 minutes. Then, it showed up another screen telling me to restart, which I did. It booted fine to Windows but still kept freezing. I looked into task manager and the hard drive was being used 100% and the fan was obnoxiously loud, while doing nothing. After a defrag, it seemed to work faster but I did experience lag. The hard drive was being used around 35-55%. After shutting it down in Windows this time, it booted up normal. I did some gameplay (on ROBLOX, basically a very big multiplayer platform with live games.) but encountered minimal lag. Then, after checking task manager once more, the hard drive was being used 100% again and the fan gets loud while it was just idle. Is there any way to fix this?

By the way, please notify me if you need any specs

 

[timomatic]

If it was brand new I'd be tempted to take it back. If its 2nd hand try get in contact with the person that sold it.

 

[dudeman509]

What process is using 100% of the disk? Find it and kill it. Is it Windows telemetry and compatibility services?

 

[Ill91_Gamer]

If it was brand new I'd be tempted to take it back. If its 2nd hand try get in contact with the person that sold it.

I bought it from Staples, my game does run fine but the fan gets really loud out of nowhere.

 

[Ill91_Gamer]

What process is using 100% of the disk? Find it and kill it. Is it Windows telemetry and compatibility services?

Windows services only.

 

[Ill91_Gamer]

I'm tempted to keep it but I just need a way to see if it is properly working. Any ideas?

 

[dudeman509]

What process is using 100% of the disk? Find it and kill it. Is it Windows telemetry and compatibility services?

Windows services only.

Which ones specifically? It may be something that can be turned off. W10 has a lot of built-in crap, in my experience, that will thrash a platter hard disk mercilessly. I had a heck of a time getting Windows Compatibility Telemetry services to leave mine alone. It's likely not a problem with your disk or machine itself.

 

[Ill91_Gamer]

What process is using 100% of the disk? Find it and kill it. Is it Windows telemetry and compatibility services?

Windows services only.

Which ones specifically? It may be something that can be turned off. W10 has a lot of built-in crap, in my experience, that will thrash a platter hard disk mercilessly. I had a heck of a time getting Windows Compatibility Telemetry services to leave mine alone. It's likely not a problem with your disk or machine itself.

Fub Tracking (1-3MB)

Antimalware Service Execuatble (5MB, most of HDD)

Cortana Background Host (sometimes)

Acer Cloud Client (sometimes)

Lots of Host Services

I mean I see the CPU and Disk spike up with System Services sometimes, literally when I am doing nothing. Sometimes, the fan is quiet and everything stays under 45%. Even with light browsing and YouTube, than fan gets loud out of nowhere and the frames start to drop. The computer is not even 1 week old and no physical damage is seen or has ever occurred. Even with toubleshooting and defragmentation no errors were found and the computer seemed only slightly faster. Is there a way to speed up the hard drive or CPU? Again, if you need any specs, let me know.

 

[Ill91_Gamer]

By the way, I can take screenshots of needed.

 

[dudeman509]

Try installing Spybot Anti-Beacon and disabling all of the Windows telemetry stuff with that.

Then try installing a free anti-virus program like Avast or AVG with minimal options to take the Windows Defender antivirus, which often gobbles disk/CPU usage, out of the mix. See if that improves things for you.

How much RAM and what is the CPU in this machine?

 

[Ill91_Gamer]

Try installing Spybot Anti-Beacon and disabling all of the Windows telemetry stuff with that.

Then try installing a free anti-virus program like Avast or AVG with minimal options to take the Windows Defender antivirus, which often gobbles disk/CPU usage, out of the mix. See if that improves things for you.

How much RAM and what is the CPU in this machine?

I really don't want to mess with the Windows stuff because I need to know what the true issue is first. I've already disabled some features and tried to make the computer faster. I don't need an antivirus and I already disabled Windows Defender. There is 6GB of DDR4 ram and the CPU is an AMD Dual-Core Processor A9-9420 with Turbo Core Technology up to 3.6GHz (usually just up to 3GHz)

 

[Ill91_Gamer]

I also have a problem with a very loud fan, but it's literally brand new.

 

[Ill91_Gamer]

I could save my data to a USB and exchange the computer for another one, but I'm afraid that it would act up again.

 

[dudeman509]

I also have a problem with a very loud fan, but it's literally brand new.

Every Acer I've used has a loud cooling fan, my own included. It will correspond with CPU usage.

Some background process in Windows is likely causing the high CPU/disk usage.

 

[Ill91_Gamer]

I also have a problem with a very loud fan, but it's literally brand new.

Every Acer I've used has a loud cooling fan, my own included. It will correspond with CPU usage.

Some background process in Windows is likely causing the high CPU/disk usage.

It looks like the usage is lowered significantly, since the issue occurred, but when playing my games, the SFX does not load in time. It is not my internet, as it high speed. Should I still go ahead and disable more background processes, or is that not what is slowing down the game's sound effects?

 

[dudeman509]

I also have a problem with a very loud fan, but it's literally brand new.

Every Acer I've used has a loud cooling fan, my own included. It will correspond with CPU usage.

Some background process in Windows is likely causing the high CPU/disk usage.

It looks like the usage is lowered significantly, since the issue occurred, but when playing my games, the SFX does not load in time. It is not my internet, as it high speed. Should I still go ahead and disable more background processes, or is that not what is slowing down the game's sound effects?

Could be the HDD lagging behind, could be the computer hitting the swap file like crazy, or could be the fact that you only have 2 cores and 2 threads available to scale out to. I've had texture pop-in when the hard drive can't keep up in computers, and sometimes sound issues. What kinds of games?

 

[Ill91_Gamer]

I also have a problem with a very loud fan, but it's literally brand new.

Every Acer I've used has a loud cooling fan, my own included. It will correspond with CPU usage.

Some background process in Windows is likely causing the high CPU/disk usage.

It looks like the usage is lowered significantly, since the issue occurred, but when playing my games, the SFX does not load in time. It is not my internet, as it high speed. Should I still go ahead and disable more background processes, or is that not what is slowing down the game's sound effects?

Could be the HDD lagging behind, could be the computer hitting the swap file like crazy, or could be the fact that you only have 2 cores and 2 threads available to scale out to. I've had texture pop-in when the hard drive can't keep up in computers, and sometimes sound issues. What kinds of games?

Roblox, a massively multiplayer live game platform. On their website, the computer has 3 times the minimal hardware requirements.

 

[liam2198]

I just bought one and had the same issue. Read someone saying it could be third party antivirus causing the issue. The system comes with Norton Security. I right clicked on the icon and disabled auto-protect for 15 minutes. The HDD was no longer at 100%. Even after the 15 minutes it remained well below 100%.

 

[Ill91_Gamer]

I just bought one and had the same issue. Read someone saying it could be third party antivirus causing the issue. The system comes with Norton Security. I right clicked on the icon and disabled auto-protect for 15 minutes. The HDD was no longer at 100%. Even after the 15 minutes it remained well below 100%.

Yes, that fixed the main issue for me, but the SFX and sounds for games are lagging behind and don't play on time. I just need to fix that.