Hard Drives keep going offline. And bad sectors on hard drives.

Sgtpepper714

Reputable
May 6, 2015
2
0
4,510
Hello

Lately I have been having issues with my hard drives.

I have 3 hard drives :

Samsung SSD 850 EVO 120GB - My OS/Boot drive

Western Digital Blue 1TB -Main Drive

Hitachi 1TB - Steam drive (Steam and steam games only)

The issue is that at times the steam drive will act up as if it is gone and I would not be able to access steam or make a folder on the drive. I would get the this drive is not located message when attempted to make a folder on that drive. I rested the pc and I would get the "insert boot media and press a key" prompt. Before I would have to turn off the pc and turn it back on again get it to work. Recently when it happen again I pressed Control alt delete and I got into the bios only to show that the main drive ( western digital ) was missing in the hard drive options. http://imgur.com/a/hRiov

So I turn off the computer and ran WD Data Lifeguard Diagnostic for Windows. The WD Blue fail with to many bad sectors when tested
http://imgur.com/a/MSQ4o

and the Hitachi had no issues. And at one time the WD did not show on the Data lifeguard.
http://imgur.com/a/WHDfN

After that the steam drive unaccessible. I even replace all the sata cables with new ones to see if it will fix the issue.

After a turn off everything is back to normal for now. All I want to know if both drives are bad. I have a WD red 2tb on standby and I can replace the WD blue if needed.

My PC Specs :

OS - WIndows 10 Pro

CPU - FX 8320 4.0 ghz

Ram -16 GB

Motherboard - ASUSTeK COMPUTER INC. M5A97 LE R2.0

GPU - MSI Gaming GTX 970

Also I have a CD drive.

Please and thank you very much.



 
Solution
Hey there, @Sgtpepper714!

Sorry to hear about your failed tests on the WD Blue, you have a pretty good job with the troubleshooting, though! Unfortunately, if the DLG tool lists too many bad sectors, it's probably best to replace that HDD and not trust any essential data with it. In order to find out whether your other drives are okay, unplug the problematic WD Blue and use the WD Red to check your system's performance. If you have access to another PC, you could also try the WD Blue there and see how it will behave in the other computer.
I'd also strongly recommend you check the warranty of the WD Blue on our website. If it's still covered, you should be able to RMA it and get a replacement from our Customer...
Hey there, @Sgtpepper714!

Sorry to hear about your failed tests on the WD Blue, you have a pretty good job with the troubleshooting, though! Unfortunately, if the DLG tool lists too many bad sectors, it's probably best to replace that HDD and not trust any essential data with it. In order to find out whether your other drives are okay, unplug the problematic WD Blue and use the WD Red to check your system's performance. If you have access to another PC, you could also try the WD Blue there and see how it will behave in the other computer.
I'd also strongly recommend you check the warranty of the WD Blue on our website. If it's still covered, you should be able to RMA it and get a replacement from our Customer Support.

Keep me posted if you have more questions!
SuperSoph_WD
 
Solution