Question Hardware Error PC hard freezes and usbs lose power?

[Robsa21]

Asus Rog Maximus Z790 Hero
intel-i9 13600kf
Gigabyte 4090 AERO 24gb
Corsair RM1000x
2 Team Group T-force Delta 16GB DDR5 Ram sticks
2 980 Pro SSD NVMe

Been having this weird issue with my PC when gaming. It doesn't happen every time but seems to occur when the game is more stress full on the system. The event viewer log says WHEA error event ID 1 is a hardware error and that seems obvious. CPU and GPU temps don't seem unusual CPU reaches 47C GPU 45-55. The PC will hard freeze and my keyboard and mouse lose power and function. The screen is frozen on the last thing it was displaying prior to freezing, so no BSOD. Used WinDbg on WHEA log and this is what is displayed. Any insight and help would be greatly appreciated.


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffff9585868b5020, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1671

Key : Analysis.Elapsed.mSec
Value: 1490

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 374

Key : Analysis.Init.Elapsed.mSec
Value: 7974

Key : Analysis.Memory.CommitPeak.Mb
Value: 89

Key : Bugcheck.Code.LegacyAPI
Value: 0x124

Key : Dump.Attributes.AsUlong
Value: 18

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Failure.Bucket
Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

Key : Failure.Hash
Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE: 124

BUGCHECK_P1: 7

BUGCHECK_P2: ffff9585868b5020

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB: WHEA-20230810-2002.dmp

DUMP_FILE_ATTRIBUTES: 0x18
Kernel Generated Triage Dump
Live Generated Dump

PROCESS_NAME: smss.exe

STACK_TEXT:
ffffa98c`91b2ee70 fffff805`28e0c177 : ffff9585`868b5000 00000000`00000000 ffff9585`868b5020 000000c3`7f67f7c8 : nt!LkmdTelCreateReport+0x1d4
ffffa98c`91b2f3b0 fffff805`28e0c06e : ffff9585`868b5000 ffffa98c`91b2faa0 00000000`00000000 00000000`00000000 : nt!WheapReportLiveDump+0x7b
ffffa98c`91b2f3f0 fffff805`28c89de1 : 00000000`00000001 ffffa98c`91b2faa0 00000000`00000000 00000000`00000000 : nt!WheapReportDeferredLiveDumps+0x7a
ffffa98c`91b2f420 fffff805`28bb2839 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff805`2d467bdc : nt!WheaCrashDumpInitializationComplete+0x59
ffffa98c`91b2f450 fffff805`288439e5 : ffff9585`89492080 00000000`00000000 00000000`0000022c 00000000`00000001 : nt!NtSetSystemInformation+0x9a9
ffffa98c`91b2fa20 00007ffc`96752464 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000c3`7f67f768 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`96752464


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup: MachineOwner

 

[Lutfij]

Welcome to the forums, newcomer!


BIOS version for your motherboard? How are you cooling the processor in your build? As for your issue, might want to check and recheck all connections to all your components.

 

[Robsa21]

The Bios version is 1202. As for cooling the processor I'm using a Noctua NH-D15 chromax.Black, DDual-Tower. I unplugged and made sure everything was plugged in properly. Reseated the cpu, ram, and graphics card and it still occurs. I have everything at stock no OC and I don't have xmp enabled.