Question HARDWARE ERROR

Sep 9, 2020
5
0
10
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Hi guys, I recently purchased a brand new desktop. Running on AMD R7 and on RTX2070. However, my computer screen freezes randomly and I am unable to restart the computer as the CRTL ALT DELETE function does not work. The error message shown in Problem details are listed below but I do not understand what has happened.

Can someone assist me if they've been through this?

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 1009
Parameter 2: ffff8005d26f79a0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x144_COMMAND_ABORT_FAILED_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_149C_REV_00
Server information: 21fd06bc-0232-438d-b5be-a713a8a8e087
 

alexbirdie

Proper
Feb 20, 2020
229
44
140
6
looks like problems with USB ( either MB-controller or connected USB-hardware).
But if you have warranty, I would put the system back to seller for further investigation.
 

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