Question hardware reserved is high memory

aa1991aa

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Aug 6, 2015
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Hello , my sister's laptop (Dell xps 15 9550) stopped turning on , I opened it , cleaned inside and laptop started working however I noticed as soon as I start using apps , computers gets super slow ! so after some research I found out when I go to task manager , the hardware reserved is almost 15gb out of 16gb . I tried to edit the registry and everything I could with no luck . then I opened the laptop and noticed when I take off one of the two RAMs the problem fixes . I tried every single RAM individually and also every dimm slot individually . Everything works fine individually and system reserve goes back to normal but when I put both of the RAMs in thats when the problem starts . Any idea on how to fix it would be appreciated :)
 
Hello , my sister's laptop (Dell xps 15 9550) stopped turning on , I opened it , cleaned inside and laptop started working however I noticed as soon as I start using apps , computers gets super slow ! so after some research I found out when I go to task manager , the hardware reserved is almost 15gb out of 16gb . I tried to edit the registry and everything I could with no luck . then I opened the laptop and noticed when I take off one of the two RAMs the problem fixes . I tried every single RAM individually and also every dimm slot individually . Everything works fine individually and system reserve goes back to normal but when I put both of the RAMs in thats when the problem starts . Any idea on how to fix it would be appreciated :)
Check in the BIOS to see if you can adjust the system reserved RAM. Usually the system reserved is for the iGPU.
 

aa1991aa

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Aug 6, 2015
30
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4,530
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That is likely caused by your choice of memory. Unfortunately, If you can't post the memory part number and/or link to it, then no one will know what you have.
Thanks for reply . RAMs are both the same . Haven't changed anything eversince I bought the laptop . Plus it was working fine before , the problem suddenly started
 

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