Question Hardware reserved RAM (HP Laptop) ?

denniskuz

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Jun 2, 2014
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I have a HP laptop (model 15-bs150sa) and i'm having an issue with the 4gb of preinstalled RAM. Task manager recognises the 4gb stick, however 1.8gb is hardware reserved for no apparent reason and it makes the laptop genuinely unusable. You can't even open chrome.

I have tried:
  • Latest BIOS update
  • msconfig settings that everyone appears to suggest
  • reseating and swapping to a different SODIMM slot
  • using an 8gb SODIMM from another laptop which then makes the laptop put 5.8gb of the ram into hardware reserved so i'm left with the same issue of only having 2.2gb left? This seems rather odd? (I know that this is a healthy RAM stick as it was taken from a different, fully working machine).
I have heard on some forums that HP may lock the amount of RAM or something along those lines within the BIOS as there aren't any RAM settings at all when I enter it. However I've not been able to find any validity to this?
 

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