[SOLVED] Has anyone encountered an issue like this before?

[caxe]

I don't have much details, my friend was playing wow and received a bluescreen like this, has anyone encountered something like it before? https://cdn.discordapp.com/attachments/624120603565359104/626958117766299648/image0.jpg

they believe they have a virus and relayed to me that the issue has been accompanied by general slowness of their machine, difficulty opening wow and other apps.

 

[kerberos_20]

it looks like hardware error (GPU)

 

[dudio]

It is quite possibly a power supply issue that affects the gpu. I suspect that it can't sufficiently supply power. List his full system specs for better understanding.
You can also download and run MalwareBytes (free) to rule out bad malware.

 

[Colif]

get him to do this

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

what are specs of his?