Archived from groups: alt.sys.pc-clone.dell (
More info?)
As I feared...you are no better than a troll.
Ted Zieglar
"Laura" <invalid@sample.invalid> wrote in message
news:rCdae.102625$cg1.68863@bgtnsc04-news.ops.worldnet.att.net...
>
> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> news:wndae.72$SR3.1784946@news.sisna.com...
>>I detect certain attitudes in your response which leads me to wonder about
>> your integrity.
>>
>> "To be told by a arrogant indian support person that they don't give the
>> disks out again..."
>> "They are fearless these customer reps in India."
>>
>> What does India have to do with it?
>
> I guess some of my preduices are sneaking in. I used to deal with a lot of
> asians and middle eastern folks at a prior job that has left a bad taste
> in my attitude. Dealing with some of their attitudes towards americans was
> not very pretty. Sorry.
>
>>
>> As for 'bloatware': If you don't want ISP software, for example, check
>> the
>> "No ISP" option when you order.
>
> For options where we were able to do so we did or at least my husband was
> *supposed* to. The No ISP was selected yet we got all 3 options with the
> computer.
>
>> Ted Zieglar
>>
>> "Laura" <invalid@sample.invalid> wrote in message
>> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
>>> I agree with you. Not everyone should have the OS disk.
>>>
>>> I know that their policy is due to cost cutting measures but don't make
>>> it
>>> impossible to get the disks for those that chose to do so. To be told by
>>> a
>>> arrogant indian support person that they don't give the disks out again
>> but
>>> only to have his supervisor tell me differently. I also had to threaten
>>> to
>>> send the machine back before he would transfer me to a supervisor. They
>> are
>>> fearless these customer reps in India. They just don't care. What a
>>> shame.
>>>
>>> I would also love to have had the option of excluding
>>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other
>>> useless bloatware on my computer. We even specified NO security software
>> as
>>> we already have a copy of our own and they installed a trial version of
>>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
>>>
>>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
>>> news:BAbae.50$1t1.1548437@news.sisna.com...
>>> > If I may interject with an opinion here....and remember, it's only my
>>> > opinion:
>>> >
>>> > I believe that the great majority of Home purchasers either have no
>>> > clue
>>> > what to do with an OS disk, would be too scared to use it, would lose
>> it,
>>> > or
>>> > would break their install in 5 minutes with it. So I agree with Tom's
>>> > comment that it's a cost saving measure, both off the top and for
>> support.
>>> >
>>> > I believe the cluelessness to which I refer above is by happy choice:
>> Most
>>> > Home users would rather do anything than tinker with their computers.
>>> > Since
>>> > these are the bulk of Dell's Home purchasers, why include an OS disk?
>>> >
>>> > That said, I do believe that Dell should at least offer the rest of us
>> the
>>> > option to purchase a CD when buying a computer.
>>> >
>>> > And while I'm on the topic: In exchange for a reduced price for the
>>> > computer, I would be pleased to exclude software support. After all,
>>> > the
>>> > software is already factory tested, installed and setup (with default
>>> > options) when it arrives at your door. It's not Dell's responsibility
>>> > to
>>> > save me from myself if I then screw up my software. OTOH, if my hard
>> disk
>>> > dies under warranty, that's Dell's responsibility.
>>> >
>>> > Ted Zieglar
>>> >
>>> > "Laura" <invalid@sample.invalid> wrote in message
>>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
>>> >> I personally would not have a problem paying an extra $5 for the OS
>>> >> or
>>> >> Drivers CD if it was made available. The fact that Dell does not
>>> >> bother
>>> >> to
>>> >> tell anyone and makes it difficult to obtain is the frustrating part.
>>> >> I
>>> >> supect that they just spent way more than $5 in tech support today
>> alone
>>> > on
>>> >> my request. I have been on the phone with the tech on and off for the
>>> >> past
>>> > 2
>>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5 per
>>> >> hour.
>>> >> So where is the savings there?
>>> >>
>>> >> I do understand the cost cutting issues and what companies do when
>>> > desparate
>>> >> to save money.
>>> >>
>>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
>>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
>>> >> > While I do not understand why Dell doesn't offer it at as a
>> cost-based
>>> >> > upgrade, the reality is that the margins are so thing that the big
>> OEMs
>>> >> > almost have to do this in the comsumer space. An extra $5 is huge
>> when
>>> >> > you're barely making money. People demand $399 computers, with all
>>> > retains
>>> >> > parts, includign the OS, and lifetime toll-free support whenthey
>> screw
>>> >> > something up.
>>> >> >
>>> >> > It can't be done.
>>> >> >
>>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
>> just
>>> >> > a
>>> >> > fact. It's comical, in some ways, like the people that start out
>> their
>>> >> > posts:
>>> >> >
>>> >> > "I formatted the drive and install Windows 3.11 on my new Dell 8400
>> and
>>> >> > Dell won't support me. Those crooks!"
>>> >> >
>>> >> > replace Windows 3.11 with the non-standard operating system of your
>>> >> > choice.
>>> >> >
>>> >> > Tom
>>> >> > "Laura" <invalid@sample.invalid> wrote in message
>>> >> > news:Ovaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
>>> >> >> That's my feeling too. I called Microsoft yesterday and was told
>> that
>>> > the
>>> >> >> option to provide end customers with a CD is up to the OEM. It is
>>> > purely
>>> >> >> a cost cutting measure. Dell is banking (literally) on most
>>> >> >> clueless
>>> >> >> customers not calling and requesting their previously provided
>>> >> >> CDs.
>>> >> >>
>>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
>>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
>>> >> >>> Microsoft does not dictate whether Dell or any other OEM provides
>>> >> >>> a
>>> > CD.
>>> >> >>> That is strictly a choice Dell has made to save a few pennies.
>>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
>> fault.
>>> >> >>> The 1% can go to Microsoft because that is one of the many
>>> >> >>> options
>>> > given
>>> >> >>> to the OEMs.
>>> >> >>> But it was Dell who made the choice on behalf of their customers.
>>> >> >>>
>>> >> >>> --
>>> >> >>> Jupiter Jones
>>> >> >>>
http://www3.telus.net/dandemar
>>> >> >>> In memory of our dear friend, MVP Alex Nichol
>>> >> >>>
http://www.dts-l.org
>>> >> >>>
>>> >> >>>
>>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
>>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
>>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
>>> >> >>>> forced
>>> >> >>>> to adopt the "no disk" policy because of MS's greed.
>>> >> >>>>
>>> >> >>>> You better either learn how to use the full ASR(?) backup in
>>> >> >>>> your
>>> >> >>>> Dell, or buy a drive imaging program like Acronis True image, or
>>> > spend
>>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
>>> >> >>>> screw
>>> > the
>>> >> >>>> customer and force them to spend an additional couple of hundred
>>> >> >>>> buying what should have been given to them in the first place.
>>> >> >>>>
>>> >> >>>> Those are your choices. Life is too short to aggravate the hell
>>> >> >>>> outta
>>> >> >>>> yourself trying to beat professional crooks like Gates and Dell.
>>> >> >>>
>>> >> >>>
>>> >> >>
>>> >> >
>>> >> >
>>> >>
>>> >
>>> >
>>>
>>
>>
>
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