Archived from groups: alt.sys.pc-clone.dell (
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Hey Ganesh, go take a hike! I see no rules around here that we have to like
indians and the fact that dell shipped thousands of American jobs overseas.
Speaking of trolls, I think you're a mindless troll. Go troll the
alt.iluvindians ng!
"Ted Zieglar" <teddyz@notmail.com> wrote in message
news:8-SdnSfmNc38H_TfRVn-vg@comcast.com...
> As I feared...you are no better than a troll.
>
> Ted Zieglar
>
> "Laura" <invalid@sample.invalid> wrote in message
> news:rCdae.102625$cg1.68863@bgtnsc04-news.ops.worldnet.att.net...
> >
> > "Ted Zieglar" <teddyz@notmail.com> wrote in message
> > news:wndae.72$SR3.1784946@news.sisna.com...
> >>I detect certain attitudes in your response which leads me to wonder
about
> >> your integrity.
> >>
> >> "To be told by a arrogant indian support person that they don't give
the
> >> disks out again..."
> >> "They are fearless these customer reps in India."
> >>
> >> What does India have to do with it?
> >
> > I guess some of my preduices are sneaking in. I used to deal with a lot
of
> > asians and middle eastern folks at a prior job that has left a bad taste
> > in my attitude. Dealing with some of their attitudes towards americans
was
> > not very pretty. Sorry.
> >
> >>
> >> As for 'bloatware': If you don't want ISP software, for example, check
> >> the
> >> "No ISP" option when you order.
> >
> > For options where we were able to do so we did or at least my husband
was
> > *supposed* to. The No ISP was selected yet we got all 3 options with the
> > computer.
> >
> >> Ted Zieglar
> >>
> >> "Laura" <invalid@sample.invalid> wrote in message
> >> news:56dae.102543$cg1.1475@bgtnsc04-news.ops.worldnet.att.net...
> >>> I agree with you. Not everyone should have the OS disk.
> >>>
> >>> I know that their policy is due to cost cutting measures but don't
make
> >>> it
> >>> impossible to get the disks for those that chose to do so. To be told
by
> >>> a
> >>> arrogant indian support person that they don't give the disks out
again
> >> but
> >>> only to have his supervisor tell me differently. I also had to
threaten
> >>> to
> >>> send the machine back before he would transfer me to a supervisor.
They
> >> are
> >>> fearless these customer reps in India. They just don't care. What a
> >>> shame.
> >>>
> >>> I would also love to have had the option of excluding
> >>> AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of
other
> >>> useless bloatware on my computer. We even specified NO security
software
> >> as
> >>> we already have a copy of our own and they installed a trial version
of
> >>> McAfee. Arrgghhh. Maybe we need to speak up as consumers.
> >>>
> >>> "Ted Zieglar" <teddyz@notmail.com> wrote in message
> >>> news:BAbae.50$1t1.1548437@news.sisna.com...
> >>> > If I may interject with an opinion here....and remember, it's only
my
> >>> > opinion:
> >>> >
> >>> > I believe that the great majority of Home purchasers either have no
> >>> > clue
> >>> > what to do with an OS disk, would be too scared to use it, would
lose
> >> it,
> >>> > or
> >>> > would break their install in 5 minutes with it. So I agree with
Tom's
> >>> > comment that it's a cost saving measure, both off the top and for
> >> support.
> >>> >
> >>> > I believe the cluelessness to which I refer above is by happy
choice:
> >> Most
> >>> > Home users would rather do anything than tinker with their
computers.
> >>> > Since
> >>> > these are the bulk of Dell's Home purchasers, why include an OS
disk?
> >>> >
> >>> > That said, I do believe that Dell should at least offer the rest of
us
> >> the
> >>> > option to purchase a CD when buying a computer.
> >>> >
> >>> > And while I'm on the topic: In exchange for a reduced price for the
> >>> > computer, I would be pleased to exclude software support. After all,
> >>> > the
> >>> > software is already factory tested, installed and setup (with
default
> >>> > options) when it arrives at your door. It's not Dell's
responsibility
> >>> > to
> >>> > save me from myself if I then screw up my software. OTOH, if my hard
> >> disk
> >>> > dies under warranty, that's Dell's responsibility.
> >>> >
> >>> > Ted Zieglar
> >>> >
> >>> > "Laura" <invalid@sample.invalid> wrote in message
> >>> > news:4cbae.626827$w62.131783@bgtnsc05-news.ops.worldnet.att.net...
> >>> >> I personally would not have a problem paying an extra $5 for the OS
> >>> >> or
> >>> >> Drivers CD if it was made available. The fact that Dell does not
> >>> >> bother
> >>> >> to
> >>> >> tell anyone and makes it difficult to obtain is the frustrating
part.
> >>> >> I
> >>> >> supect that they just spent way more than $5 in tech support today
> >> alone
> >>> > on
> >>> >> my request. I have been on the phone with the tech on and off for
the
> >>> >> past
> >>> > 2
> >>> >> hours. 3 separate phone calls. I'm sure she is paid more than $5
per
> >>> >> hour.
> >>> >> So where is the savings there?
> >>> >>
> >>> >> I do understand the cost cutting issues and what companies do when
> >>> > desparate
> >>> >> to save money.
> >>> >>
> >>> >> "Tom Scales" <tomtoo@softhome.net> wrote in message
> >>> >> news:gVaae.14820$_t3.5942@tornado.tampabay.rr.com...
> >>> >> > While I do not understand why Dell doesn't offer it at as a
> >> cost-based
> >>> >> > upgrade, the reality is that the margins are so thing that the
big
> >> OEMs
> >>> >> > almost have to do this in the comsumer space. An extra $5 is
huge
> >> when
> >>> >> > you're barely making money. People demand $399 computers, with
all
> >>> > retains
> >>> >> > parts, includign the OS, and lifetime toll-free support whenthey
> >> screw
> >>> >> > something up.
> >>> >> >
> >>> >> > It can't be done.
> >>> >> >
> >>> >> > This isn't a pro-Dell statement, as it applies to all the majors,
> >> just
> >>> >> > a
> >>> >> > fact. It's comical, in some ways, like the people that start out
> >> their
> >>> >> > posts:
> >>> >> >
> >>> >> > "I formatted the drive and install Windows 3.11 on my new Dell
8400
> >> and
> >>> >> > Dell won't support me. Those crooks!"
> >>> >> >
> >>> >> > replace Windows 3.11 with the non-standard operating system of
your
> >>> >> > choice.
> >>> >> >
> >>> >> > Tom
> >>> >> > "Laura" <invalid@sample.invalid> wrote in message
> >>> >> > news:Ovaae.102091$cg1.89670@bgtnsc04-news.ops.worldnet.att.net...
> >>> >> >> That's my feeling too. I called Microsoft yesterday and was told
> >> that
> >>> > the
> >>> >> >> option to provide end customers with a CD is up to the OEM. It
is
> >>> > purely
> >>> >> >> a cost cutting measure. Dell is banking (literally) on most
> >>> >> >> clueless
> >>> >> >> customers not calling and requesting their previously provided
> >>> >> >> CDs.
> >>> >> >>
> >>> >> >> "Jupiter Jones" <jones_jupiter@hotnomail.com> wrote in message
> >>> >> >> news:Khaae.49931$jR3.22559@edtnps84...
> >>> >> >>> Microsoft does not dictate whether Dell or any other OEM
provides
> >>> >> >>> a
> >>> > CD.
> >>> >> >>> That is strictly a choice Dell has made to save a few pennies.
> >>> >> >>> Microsoft may be guilty of some things, but no CD is 99% dells
> >> fault.
> >>> >> >>> The 1% can go to Microsoft because that is one of the many
> >>> >> >>> options
> >>> > given
> >>> >> >>> to the OEMs.
> >>> >> >>> But it was Dell who made the choice on behalf of their
customers.
> >>> >> >>>
> >>> >> >>> --
> >>> >> >>> Jupiter Jones
> >>> >> >>>
http://www3.telus.net/dandemar
> >>> >> >>> In memory of our dear friend, MVP Alex Nichol
> >>> >> >>>
http://www.dts-l.org
> >>> >> >>>
> >>> >> >>>
> >>> >> >>> <ubr@nowhere.dot.nohow> wrote in message
> >>> >> >>> news:jmsh61dc6lklvkj6rssqve57621kb691pg@4ax.com...
> >>> >> >>>> I just bought a Dell. Forget getting a Disk out them. The were
> >>> >> >>>> forced
> >>> >> >>>> to adopt the "no disk" policy because of MS's greed.
> >>> >> >>>>
> >>> >> >>>> You better either learn how to use the full ASR(?) backup in
> >>> >> >>>> your
> >>> >> >>>> Dell, or buy a drive imaging program like Acronis True image,
or
> >>> > spend
> >>> >> >>>> a few hundred+ to buy the OS from MS. This is what MS wants:
> >>> >> >>>> screw
> >>> > the
> >>> >> >>>> customer and force them to spend an additional couple of
hundred
> >>> >> >>>> buying what should have been given to them in the first place.
> >>> >> >>>>
> >>> >> >>>> Those are your choices. Life is too short to aggravate the
hell
> >>> >> >>>> outta
> >>> >> >>>> yourself trying to beat professional crooks like Gates and
Dell.
> >>> >> >>>
> >>> >> >>>
> >>> >> >>
> >>> >> >
> >>> >> >
> >>> >>
> >>> >
> >>> >
> >>>
> >>
> >>
> >
>