Archived from groups: alt.sys.pc-clone.dell (
More info?)
Yes. Call then instead of ordering on the web. If they won't send the CD,
don't buy.
"Carol and Allen Bredt" <abredt22@Xsocal.rr.com> wrote in message
news:rXzae.3793$CH.2080@news-wrt-01.socal.rr.com...
> Is there a way to make the purchase on the condition that a disk will be
> supplied?
>
> --
> C and A Bredt
> "chopper" <chopper@chopper.com> wrote in message
> news:WDzae.9681$Gq6.5132@fe02.lga...
>> So how much time did this cost you?
>>
>> Dell will make millions because only a few will call for these CDs while
>> many thousands more will not even know they got screwed until they need
>> them, and then it'll be too late. By then they won't even remember they
>> didn't receive them and blame themselves for misplacing them.
>>
>> "Laura" <invalid@sample.invalid> wrote in message
>> news:4cbae.626828$w62.620459@bgtnsc05-news.ops.worldnet.att.net...
>>> I spent 30 minutes on the phone with Tech support. I had other questions
>>> about some of the misc software installed on the machine. I figured I'd
>> get
>>> a feel for her attitude while I had her on the line first. She answered
>>> my
>>> questions - poorly I might add. I then *hit* her with the primary
>> question.
>>> I said that I was told by another supervisor to call tech support to
>> request
>>> the disk. She started to tell me about the restore utility. I said that
>>> I
>>> was aware of the utility but in the event that the drive needed to be
>>> replaced that the restore disk was useless. She checked with her
>> supervisor
>>> and I am waiting for her to call back with the service request numbers.
>>>
>>> She just called back to confirm our mailing address. While on the phone,
>> she
>>> asked me if I had the driver CD. I said no and she offered to send that
>> too.
>>> I guess we just have to know to ask for the disks. I now have 4 dispatch
>>> numbers to receive 2 OS and 2 Driver CDs for our laptops.
>>>
>>> "joe_tide" <joetide@nowhere.com> wrote in message
>>> news:116i9phij83ipbf@corp.supernews.com...
>>> > I'm going through that exact same thing right now. I emailed tech
>> support.
>>> > The first response was not at all related to what I asked for. I
>>> > replied
>>> > and asked if anyone else wanted to give this request a shot. The next
>>> > email said they will send the OS disk to me. We will see.
>>> >
>>> > Here's a brief synopsis of the emails if interested:
>>> >
>>> > ***************
>>> > Problem Description:
>>> >
>>> > I did not receive an OS CD with my latest purchase as I have with
>>> > past
>>> > orders.
>>> >
>>> > Since this machine is one which will be used by various people for
>>> > fundraising purposes we will be formatting and re-installing the OS
>>> > quarterly. Please supply the Operating System CD.
>>> >
>>> > ***************
>>> >
>>> > Thank you for contact Dell Technical Support. We look forward to
>>> > working
>>> > with you to resolve your technical issue.
>>> >
>>> > I understand the issue that you must be experiencing with the
>>> > operating system CD.
>>> >
>>> > For information on this please refer to the attachment that I wish to
>>> > forward to you.
>>> >
>>> > Thank you for contacting Dell.
>>> >
>>> > Respectfully,
>>> > Neeraj
>>> > Dell Rep # DD5135
>>> >
>>> > THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS
>>> >
>>> > ***************
>>> >
>>> > Original Message Follows:
>>> > ------------------------
>>> > Does anyone else want to take a shot at this?
>>> >
>>> > ****************
>>> >
>>> > Thank you for contacting Dell Technical Support.
>>> >
>>> > I apologize for the problems you have encountered with your Dell
>>> > system.
>>> > We appreciate the opportunity to work with you to resolve the
>>> > situation.
>>> >
>>> >
>>> > I have submitted a request to ship the necessary replacement CD to you
>>> > .
>>> >
>>> > Service Call Number: 57145315
>>> >
>>> > Thank you for contacting Dell.
>>> >
>>> > Respectfully,
>>> > Navneet
>>> > Badge ID CB1736
>>> >
>>> >
>>> > "Laura" <invalid@sample.invalid> wrote in message
>>> > news:fl6ae.625447$w62.262465@bgtnsc05-news.ops.worldnet.att.net...
>>> >> Has anyone gotten their OS Disk from Dell recently? I'm not having
>>> >> much
>>> >> luck.
>>> >>
>>> >> I called yesterday and got some dude from India. Not a pleasant
>>> >> conversation at all. He insisted that their policy had changed in
>>> >> November and that they no longer provide the disk. I explained that I
>>> >> knew several people that had received their disks recently (this is
>> based
>>> >> solely on the info in this newsgroup).
>>> >>
>>> >> I then tried to get a supervisor. He still was not very cooperative
>>> >> and
>>> >> it was not until I said that if he did not get me a supervisor
>>> >> immediately that I would be returning the 2 laptops. He relented and
>> got
>>> >> me a supervisor. This person was definitely not Indian. He explained
>> that
>>> >> ONLY Tech Support can provide that disk. I said fine but then your
>> phone
>>> >> support needs to be trained to pass folks over to tech support when
>> asked
>>> >> for the disk. He apologised for the other tech. Then he tried
>> transfering
>>> >> me to Tech support but because the queues were too long the recorded
>>> >> message said to call later and I was disconnected.
>>> >>
>>> >> I decided to try their chat but that did not go any better. The wait
>> time
>>> >> was 3 minutes but as the app finished loading I would get "page not
>>> >> found". A refresh started the app again. I finally gave up.
>>> >>
>>> >> Any suggestions from folks that have been sucessfull getting their
>>> >> disk
>>> >> sent? What was your exact reason for requesting the disk? Maybe if we
>> are
>>> >> consistant in our reason then Dell might reconsider their new policy.
>>> >>
>>> >> I am very frustrated at this and don't really know what to do next so
>> any
>>> >> suggestions would be greatly appreciated.
>>> >>
>>> >> TIA,
>>> >> laura
>>> >
>>> >
>>>
>>
>>
>
>
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